We booked this through Expedia (sorry trip Advisor). Check in began at 4 according to our printed information from Expedia. We arrived at 6:30--the office was closed--- it had closed at 5. Check in is 4-5 PM???? An envelope was taped to the office door with our name on it and directions to our room, OK--we felt better.
I have traveled all over the world and have NEVER seen such a dark and cave-like room. It is necessary to have lights on at all times cause it is so dark. The resorts web sight showed our junior suite to have a couch & coffee table ---it had only a bed and dresser, The tables next to the bed had chipped paint. The soap dispenser at the bathroom sink has no soap in it, The toilet flushed sluggishly and then didn't flush at all. Only two out of three shades on the window/door would stay up, contributing to the darkness.
The "fixed" toilet continued not to flush correctly.
Ice--oh, you want ice? You'll have to go purchase it. There... more