We had booked a stay with our family and our two year-old toddler girl. This was our first family vacation. The listing description is not accurate. It's important to know that this is not a true 2-bedroom: it is a one-bedroom with a loft.
The photos are not accurate for the appearance or amenities. I was extremely disappointed in the condition of the property. Old food was stuck to the dishes, pots and pans, and silverware. When I would try and prepare a meal for my toddler, I would have to do double-duty to scrub everything clean before using. The stove is out of date; the oven was not functional, and the broiler barely warmed-up over 250 degrees after 15 minutes of preheating. The dishwasher was falling out of its space in the counter, and the rugs were dirty (especially the throw rugs) and coming apart from the wall.
When I contacted customer service to alert them to these issues, they asked me to fill out a survey, but offered no help after our stay - and... more