DISGUSTING EXPERIENCE FROM START TO FINISH! AVIOD THIS DISORGANIZED EMBARRASSING HOTEL GROUP AT ALL COSTS!!!!
well it all started with an excessive number of emails with forms to fill out and credit card details followed by numerous phone calls because they couldn't figure it out. Alarm bells were sounding at that stage but I was half way through traveling to the US from South America and just went along with it. As instructed I called the office upon arrival at LAX as I was picking up my rental car so they could coordinate a key drop, simple right?? Not for these guys. I spent 2 hours waiting at the front door I made probably 10 phone calls to them each time a different person returned my call and had to look for my booking, hold, how do you spell your name again? hold, I can't seem to find it wait one minute, hold.....oh actually we have you at another building across town, hold, you'll have to drive there, hold... I said I'm looking at the reservation and the photo of the... more