My family went to Rome, Florence and Tuscany. We had 3 landlords and while all were nice only 1 really stood out and it was Victor. He was the only one who was contactable at any time, and he went out of his way to answer all our questions and even help us with our train tickets, etc. he spoke english very well and was always prompt to answer everything whether on the phone or via email.
The apartment had everything we needed, with complimentary fruits and desserts. It was very clean and was very close to a lot of the major attractions/sites. They were all walking distance. The neighborhood was not touristy which we absolutely loved!