We had numerous issues with our visit and were very dissatisfied with our stay. We were on vacation in Vancouver, and this was really disappointing.
The issues were as follows:
We arrived to check in on Monday, 6/27 only for Nikki to tell us that no one had informed her that we were checking in. We had to wait 2 1/2 hours until she cleaned the condo. This was extremely inconvenient since we were unable to check in until 8:30PM. I find this completely unacceptable since we had confirmed via email when and what time we had planned to check in the previous week (Coleen initiated the email, I responded and Nikki confirmed). I also called 1 hour ahead to let them know we were arriving. Since Coleen was unavailable, the person who took my call informed me "she didn't handle that" and she said she would forward the message of our arrival. She gave me the impression she had no idea what was going on, and this does not give the best impression to the...