What looked so promising when we booked turned out to be very disappointing. The villa is within the round hill estate but unlike the rest of the estate the villa is outdated and been poorly maintained. The biggest issue was the terrible service received from the staff. It was virtually non existent - breakfast was served over an hour later than agreed. There was no welcome. No drinks offered. Had to go and find towels to use. Etc. but the worst thing was the attitude of the housekeeper who was hostile and distant. It was bizarre. Particularly when presented with envelopes for the tips at the end of the stay with the amounts per specified.
But it got worse. There were excessive charges for a cot and high chair suddenly presented (never mentioned previously). The high chair was old and damaged and was reprinted whilst we were there so clearly has not been hired as we were being told. The charge for the cot at over $200 for a week was excessive - you could purchase a cot for... more