My Spouse and I had wanted to go on a special Valentines Weekend getaway as we were also celebrating our anniversary. By all means we wanted this to be a romantic stay but we are not the type of people to just stay in the hotel all weekend. We opted for the Prestige Suite (King size bed, therapeutic bath, open bathroom, den with loveseat, fire place and private balcony) and the Saint-Valentin package (1 night accommodation in our Comfort Room(we upgraded), American breakfast, Saint-Valentin dinner, Bottle of bubbly in your room, Gift pack, Free rental of cross country skiing and snowshoeing, Service charge included). As we tried to purchase the best possible package for our weekend it was more of a disappointment. I had read the reviews before leaving so I knew what to expect .. Or so I thought.
At check-in of course as mentioned the staff knows very little English. Lucky for me my spouse is French and so things went smoothly and we were able to check in earlier than expected. We were given our keys to the room and that was it. There was no explanation on dinner times or how our Valentine packaged worked or any other information regarding the room or chateau.
There was nothing that could go wrong with our room as we upgraded. It looks the same as shown in the pictures. Clean and spacious. The only downside that I found was that it wasn’t a real fireplace in the room,the Jacuzzi tub is very loud and the room was extremely cold. We had tried playing around with the heat but it seems that it would just blow out warm air and the room would never be cozy. I’ll blame this on the outdated heating system. As described in our package our room had a ``gift pack`` which had grapes, an apple, 3 chocolates and a individual bottle of red wine. And then of course our `bubbly` aka sparkling wine which was sitting in ice for our arrival.
After check in we continued up to the front desk as we saw the numerous activities posted on their website that were available nearby. When I asked the girl at the front desk for information on these activities she was no help at all. I was hoping to do at least 1 of the activities whether it be to rent a ski doo, dog sledding, or the zip lining. The girl had no information on any of these activities and just gave us a number to call which was out of service. I found this to be very poor customer service. As a member of the tourism industry the staff should be well informed of the nearby activities for those coming from out of town. This was a huge disappointment. We then asked about the snow shoeing that was available but was told that the paths available were being used by those on the ski-do and 4 wheelers. We opted not to go as we weren’t going to get in the way of the oncoming traffic.
We had contacted the restaurant to ensure that we could have a later dinner at 8pm. There was no problem with that and the girl mentioned it was great that we had contacted them as it was a very busy weekend. As part of the package we were able to get a 3 course meal. At first we were extremely impressed by the food. We had gotten 2 starters ( the brie cheese and crackers and the smoked salmon) which I would highly recommend! We thought we were in for an amazing meal in which I would compare the The Courtyard Restaurant in our hometown Ottawa. However for the main course we were disappointed and both didn’t enjoy our meals at all. My spouse had gotten the eel and myself what was duck … or so the lady described. Both meals were awful with no flavour. Very bland and therefore a lot of salt was used. I was really looking forward to ordering the Buffalo steak with Johny Walker sauce`` as described on their website however the website menu isn’t updated every month like the actual menu. One upside to dinner was that the restaurant staff was amazing. I especially appreciated the effort of our server who tried to speak English with me as I tried to speak French with her. She was lovely and a great asset to this hotel. ( It was the girl with the red headband on sat the 12th , she deserves the recognition!).
When trying to book our room at Chateau Logue we had inquired about getting massages. We were told on the phone that they didn’t currently have the availability and wouldn’t be able to tell us if there were spots available that weekend or not. This seemed to be the answer of our whole stay! Im not sure if maybe the massage services were not being offered but we had asked the front desk numerous times about getting massages done and each time were told that the masseuse hadn’t given her availability yet. Finally the Sunday morning they told us they would call our room once they were able to get hold of her/him. We never got a call … surprise surprise. Therefore unfortunately we were unable to get any services done L
As for the location of Maniwaki in the winter your highlight will be visiting the local Tim Horton’s or Jean Coutu. I had asked some ladies in the shops on where there would be a pool hall to have a drink and they suggested that we go to the strip club where they said there were Aboriginal dancers. Wasn’t what we had in mind. The poverty in this town is extremely evident as there literally is nothing to do (not even a movie theatre).
Overall I was extremely disappointed with my stay at Chateau Logue. The website hypes up the Chateau Logue to be a lot more than what it really has to offer. The front desk staff is uninformative and not willing to help make the stay any more enjoyable. There was so much I was looking forward to out of this weekend. Our income is currently limited and would have enjoyed staying elsewhere so much more for the price we paid. I really would not suggest this place to anybody especially with my experience and I really do hope they take my review into consideration for any future guests stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.