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“OK, once you adjust to quirks” 4 of 5 stars
Review of Sapphire Beach Club Resort

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Sapphire Beach Club Resort
3.0 of 5 Resort   |   Lowlands 147, Cupecoy Bay, St Maarten-St Martin   |  
Hotel amenities
Ranked #3 of 3 hotels in Cupecoy Bay
Kalamazoo, MI
Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
“OK, once you adjust to quirks”
4 of 5 stars Reviewed March 6, 2013

We own there and since the begining it's been "entertaining". Once you adjust to occasional rudeness and lack of attention to detail it's a much better stay. The maid staff is excellent and SBC has huge potential but until there are some major chages made in upper management and attention to detail they will continue to struggle.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Spring Lake, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 4, 2013

We just returned on 3/2/13 from one of the worst places we have ever stayed. While the island of St. Maarten/St Martin has so much to offer, staying at the Sapphire Beach Club will cast a big shadow over the good things. Our studio was dirty and run down with leak under the bathroom sink that never got fixed, a staff that was totally unengaged with guests, and a lack of both bath and beach towels on a daily basis. The towels we did get always smelled like they had not been laundered properly. The dead bugs on the floors remained until we cleaned them up. The pool had a greasy haze on it that led us to believe that the pool filter was not operating and water was most Lille not chlorinated carefully -needless to say, we headed to the beach about a mile away since the resrt's beach was about 5 ft deep! The accomodations were large enough but the furniture in the living room was uncomfortable and we ended up having to watch TV from bed. The WiFi only worked in the lobby even though they tried to charge for in-room use. This was our second trip to the island and we would return but NEVER to this resort.

Room Tip: Avoid this resort at all costs. There are too many others to choose from.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moneta, Virginia, United States
Top Contributor
82 reviews 82 reviews
14 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 3, 2013

We left Virginia and South Carolina and headed to St Martin for the regatta and some R &R. We returned to the Sapphire Beach Club again this year...best feature is location!! The hotel shows its age and right now the WIFI is only working in the lobby :(

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 1, 2013

We have returned from our trip Feb 16, 2013 - Feb. 25, 2013. Although not our first time at this resort, it is definitely our last. Although many complain the staff does not care, they actually do, however, they have no authority or management support to get anything done. If you speak with them, they will all tell you that they get yelled at all day and night. The rooms are a disaster, airconditioning doesn't work, musty smells, bathrooms full of bugs, no toilet paper, no towels, no face cloths, no TV's, no phones, no coffee pots, no toasters, no blenders, no chairs, etc. Our stove went on on its own and the only way they could fix it was to cut the circuit breaker. If you are missing something in your room, they take it from another vacant room and give it to you, instead of replacing and restocking. Beach Towels???? good luck getting any. Instead of purchasing more, they just tell you there aren't any....come back in an hour. I was in the lobby one evening and a guest broke a bottle, the staff looked at it and the manager looked at it and they all walked away. People were walking barefoot and could have easily cut their feet open!!!! There are lines of people complaining all day and night...I could go on and on and on, however, I believe you get the picture, STAY AWAY!!!! Spend your money elsewhere...If anyone states this place is good, and they didn't have any issues, then they are paid or part of SBC to write the reviews. This place is a dump!!!

Room Tip: Use a different resort!!!
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 1, 2013

Was there from feb 9th to the 23 First day no tv or phone then no hot water no screen door on balcony bathroom walls were foul wife spen an hour cleaning room had a musty smell to it as well as other problems I would like to go back to the island but not the resort

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2013

I stayed recently at the Resort and it was a memorable one. I had booked a Studio ocean view and surprisingly it was very spacious for me and my husband. I love the jacuzzi on the balcony with a nice view of the ocean. If you want to have peaceful and relaxing ambience. It is the place to be. Staff are friendly and helpful . Amenities such as the mini grocery was very helpful for us couple because we can buy it easily. Food in the restaurant is great. People may have different experience but for us it is simply the best!

Room Tip: Ocean View room is very relaxing
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vermont
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed here from 2/16 - 2/23. When we got there, we didn't get the two beds we requested, we got one bed and a sofa. That was a huge disappointment. Many of the things did not work and no one seemed to care. We had to call our booking agent to get these things repaired. The room was beautiful overlooking the Caribbean with a balcony and some sort of hot tub. The hot tub was filled with water and stayed that way. We couldn't figure out how to add our own water or how to make the water hot. We were in a jr suite which meant we could cook, have a refrigerator etc which was great. Our bathroom was beautiful. The biggest draw back is that there is no beach and renting a car is an absolute must. Another very strange incident was on Sunday they had what they called "Family Day" This meant a busload of 40 people taking over the pool and surrounding area with exceptionally loud music from 11:30 - 5:30. This forced us to flee from the hotel.
When we booked our hotel we were not told this was a timeshare, if you are not a time share owner I would suggest finding a more updated place to stay.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapphire Beach Club Resort

Address: Lowlands 147, Cupecoy Bay, St Maarten-St Martin
Location: Caribbean > St Maarten-St Martin > Sint Maarten > Cupecoy Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Cupecoy Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sapphire Beach Club Resort 3*
Official Description (provided by the hotel):
Sapphire Beach Club Resort is located just 3 miles from Princess Juliana International Airport on the Dutch Side of Sint-Maarten, on French-Dutch border. Situated between the turquoise blue waters of the Caribbean Sea and the beautiful Simpson Bay Lagoon on Cupecoy Beach. 180 spacious guest rooms, penthouses and villas elegantly decorated with Caribbean decor, fully equipped kitchens including coffee maker; with luxurious Italian Marble Bathrooms, Internet access, cable TV, VCR and DVD and fabulous view. Relax in style and enjoy tropical breezes from your private terrace or balcony, with spectacular views of the ocean or the expansive Simpson Bay Lagoon. All the ocean-view rooms have a private jacuzzi on the balcony, and all the luxurious villas and penthouses feature private swimming pools and Jacuzzis overlooking the view of the Caribbean Sea.Enjoy the island’s wonderful beaches . In fact, the resort is within easy walking distance of beautiful Cupecoy Beach, a prime spot for swimming, snorkeling, scuba diving, sailing and other water sports. SBC is nearby golf course and tennis court as well. In just few minutes you can enjoy duty-free shopping at the upscale designer boutiques and jewelry shops of Philipsburg and Marigot as well as nearby hip clubs and casinos. Take advantage of the whole range of hotel services SBC offers to our valued guests:- Open Reception 24h / 24 and 7 days / 7- Swimming pool- Fitness Room and Beauty Salon- Business Center- Bar & Restaurant- Activity Desk- Car Rental Desk. All surrounded by the fabulous mix of Dutch, French and Caribbean charm that makes Sapphire Beach Club Resort a delightful place for vacation all year round. ... more   less 
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Also Known As:
Sapphire Beach Club Hotel Cupecoy Bay
Sapphire Beach Club And Resort
Wyndham Sapphire Beach Resort
Wyndham Cupecoy Bay
Cupecoy Bay Wyndham
Sapphire Beach Club Resort St Maarten-St Martin/Cupecoy Bay

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