We were impressed by the hotel property, the nice view of the lake, the spa facility and the pool, good enough even for a 5 star resort, which are kept very clean, a fitness zone with new equipment etc. In addition to this the massages we tried were very good, exotic, one was with foam, the other in some special premise, performed by an experienced Thai girl. The pool had a special section for kids, with a hotter water temperature, which let our kids play for a longer time.
BUT! Be prepared to go to the spa as if you are going to a war zone. The girls at the spa reception desk are somewhat not that friendly, give you a towel with resentment, and here we come to the monster of the pool, the lifeguard. This creature thinks that you come to work and he is not doing HIS job there but he is on vacation. There is a list of pool rules hanging on the wall, which says: you have to guard your own children at all times. This to him means that you nave to remain with your children at the kids pool all day, make sure they have their swim caps on at all times, ensure they do not lift up their voices, do not run, do not play, in other words, preserve his tranquility. If not, he comes yelling. I was labeled a careless parent even though my kids did nothing wrond. No smaller kids than 2 years old are admitted in the kids pool. You have to somehow explain them they cannot go in. Me and him we had a 15 min quarrel in the center of all the facility, I kept telling him I will file a complain and he kept telling me to go ahead and that he didn't care. There is nobody else in charge, he is the god of the pool. You feel like you are tresspassing at all times and not on vacation. Believe me, this made our stay terrible. At the end of our argument, which was just about to go physical, he THREATENED me in the following way: he explained that there was some lamp in the park area out, which they found broken. He was going to report it being broken from my kids /who never got out to that parkin the first place/ just to make me suffer/pay. Can you imagine! I was appaled, even more when i realised this was an option and there was noone there to prevent it! All in all, we were left with a good vacation turned to hell.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.