Great location, great views, but it can't see how this hotel deserves it's 5 star rating. Inattentive staff who couldn't care less. We arrived at 2.30pm and we were left to find our own way to the restaurant. All we wanted was a light snack for lunch so we walked into the restaurant and we were ignored by all the staff. We asked for the menu and we we're told there was just a buffet available, so we helped ourselves to a small snack, but later we were charged £9 each for a full buffet lunch. We complained, but got nowhere. Later we found out that there was an a-la-carte restaurant next door which might have suited us better, but nobody pointed it out to us, and later we found that it has a very limited menu and is over-priced. We had a noisy room (traffic noise outside during the day, loud music in the front garden in the evening, loud plumbing noises in the room when the boiler fires up at 6.00am, noisy fellow guests in the corridors). No a/c in the room - only a ceiling fan. No heating in the room except an ancient fan heater. The shower was shabby and dirty. The minibar was empty, but that didn't matter as the fridge didn't work anyway. No room service menu. No swimming pool. No gardens to speak of. AVOID.
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- Also Known As:
- Club Mahindra Lakeview Munnar Hotel Chinnakanal
- Hotel Mahindra Lakeview Munnar
- Club Mahindra Munnar Kerala, India - Chinnakanal