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“Holiday Hell!!!” 1 of 5 stars
Review of Holiday Heaven Munnar

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Holiday Heaven Munnar
Chinnakanal P O, Chinnakanal 685618, India   |  
Hotel amenities
Ranked #4 of 8 hotels in Chinnakanal
New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Holiday Hell!!!”
1 of 5 stars Reviewed December 28, 2012

The most worst experience in my life ever in any hotel!!
The environment is very SAD and very unlive!!
The service is very Poor, bad quality of staff.
No restaurant only small kitchen.
People get attracted with the outside view of the hotel but no facility.
Poor and small size furniture and Old fashion TV, rooms does not have even electric cattle.
No AC, No sealing fan, very stupid old fashion wall mounted fans..
You will hardly find any staff in resort.
food is also bad quality.
When we reached their in the evening, we ordered the tea and we got the tea of Spoiled Milk ( fata hua milk ).

I would strongly not recommend to go their..
I am sure lot of people will be attracted by pics since it looks beautiful from out but if you don't want to be served good and feel good. you can be their.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, January 8, 2013
Dear Guest,
Thank you for writing a NEGATIVE review as you promised for not waiving your entire food charges. As a business, we will not survive if we do what you asked for.
Please look down the rest of the review. People are praising the hospitality, beauty of the resort, location and quality of food and you are saying everything is bad. Do you think people will believe you?
To the general public reading this review, please understand the reviewer trying the express his frustration for not getting a huge discount. We believe we are a reasonable priced resort and we will not survive, if we bow down to people like the above guest.
If any guest booking with us and on arrival found that we are not up to the mark, we will give you full refund. That is a PROMISE we are giving to all our future guests.

Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Gurgaon, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 20, 2012

The location is beautiful, in the backdrop of an amazing mountain range. Cottages are beautiful and providing excellent privacy. Staffs were very polite and cooperative. Chinese food range was awesome. Room service was good. There are some bonfire and music going on up to 9:30 for a group that was annoying to me as I don't like big sounds.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, January 8, 2013
Dear Sir,

Thank you very much for writing a good review about us. It was a pleasure to have you as our guest. Hope we will get a chance to serve you again. Once again, thank you very much for your time and generosity


Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 17, 2012

Good ambiance, Lots of space inside the properly and individual cottages made a very comfortable honeymoon stay. Breakfast was good. There isn’t a large choice in dinner menu so that need to improved but taste was good. I have a sweet pallet but I can't see any exiting option other than the usual ones. Front office was good so was the service.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, January 8, 2013
Dear Sir,

Thank you very much for writing a good review about us. It was a pleasure to have you as our guest. Hope we will get a chance to serve you again.

Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 8, 2012

The place is faar away from Munnar. Although it is mentioned everywhere, still you realise only after getting there. I will not consider this as a value for money. The construction of separate bunglows is good but there are flaws like cheap quality, rusted bolt of toilet door, curtains just about covering the window. The property is not run in a professional way. No authentic Kerala food was available in the kitchen. Break fast was avarage. All bunglows are facing the hotel garden. I don't think any one comes to Munnar to see the man made garden. All tourist attractions are in Munnar. In short I never felt a reason why one should choose this hotel, so much away from Munnar.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, December 13, 2012
Dear Guest,

Thank you very much for you time to write a review. We don't know what to say to your review mainly due the fact most of points is nothing to do with us. One point you are raising is an interesting one when you say why someone want travel to chinnakanal when all attractions are in munnar. All star resorts are in chinnakanal because of the beauty of its place. If you visit any star resort in munnar, you will have the same opinion. You travelled from pune to munnar and find it difficult to travel 20KM more to see a beautiful place. That is an irony, isn’t it? We don’t know what to say on this point.

I would disagree with your comment, all attractions are in munnar. Kolukkumali one of the best attraction in munnar is near chinnakanal so is anayirangal dam. The beauty of chinnakanal is not in just an attraction, the way from munnar to chinnakanal is the real beauty. You will never see such acre of green carped land and amazing Gap road where you will feel above the cloud experience. Probably you are so tried to experience the beauty of nature on when you were visiting us.


Authentic Kerala food is another interesting point. Most of our guest is from Northen part of India. 99% of the time we are getting instruction not to use coconut oil/ coconut in cooking and literary there is not much demand for kerala food from our guest. Menu is designed by the demand from our guest. Our menu will not have much kerala cuisines but we are happy to serve if someone specially asked for it.

As we mentioned in our earlier response why can't you give us a feedback before leaving the property? We are struggling to understand when you say we are not professional? Second thing is we have to disagree with rusted bolt in toilet, which is not possible to see in our resort.

Once again, that you very much for your time but if you really want to help us, you could have give a direct feedback to us before leaving.

Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

In this hotel, you will see an incredible friendliness and willingness to help from staff. There are requests or changes absolutely no problem.
The North Indian food is magnificent - big compliment to the kitchen.
Rooms and linen was in perfect condition. Ambiance of the place is magnificent and garden is beautiful.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, December 3, 2012
Dear Sir,
Thank you very much for spending your to write a review about us. It was a pleasure to have you as our guest. Hope we will get a chance to serve you again. Once again, thank you very much for your time and generosity


Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palakkad
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 23, 2012

It was a mixed experience. There were some plus points and also some minus.

Positives:-

1. The staff were cordial.
2. The resort is situated off Munnar town and so free from all noise disturbances.
3. The background of mountains behind the resort was nice to watch.
4.The rooms were clean.

Negatives:-

1. I would say that food was not up to the mark.
2. The public road in front of the resort was a bit filthy and with potholes and so it was a view spoiler. This is nothing to do with the resort people however.
3. The gardens of the resort could have maintained little bit more good .
4. There were some problems with the water heater.

Overall:- A little bit more professional approach can make the resort a much better place and i hope it will be improved in the future. Overall, its a nice resort but requires some improvements.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, December 3, 2012
Dear Sir,
Thank you very much for spending your to write a review about us. We happy to hear you liked our resort. We are keen on working on the negative part you mentioned so it will be a perfect holiday for the next guest.

We have to disagree a little bit on food. We all know taste is up-to the personal preference of a individual. Most of our guests really surprised by our food quality and taste and the general comment we used to get is, we didn't expect tasty north Indian food in Kerala. We could have take note and correction if you report your expectation on the food to our manager/chef. If you have a problem on first night, you could have mentioned to the manager so we could have prepare the food as per your taste. Leaving the resort without informing the problem to us will not help us to improve.
We admit the problem with heater (heater was not heating up as normal) and our engineer fixed it before you came back from the sightseeing. We are really sorry that we couldn't fix the problem on the spot as it requires service from a qualified engineer. We are really sorry for the inconvenience caused to you because of this.

Regarding the garden (to be frank, we don't know what you mean as you didn't write anything in our feedback form so we have to guess) More gardeners/flowers joined our garden last week so it will be transforming up to your expectation within weeks.

Hope we will get a chance to serve you again. Once again, thank you very much for your time

Warm Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2012

The villas was great! The misty clad garden was so refreshing. We stayed in a independent villa that was very comfortable for us. Staff was great and their service also excellent. Our son really enjoyed the kids play area. They really helped us to chart our trips around munnar. Overall great experience and will visit them again

Room Tip: Real beauty of munnar is not in town, it was away from munnar. Avoid staying in town, it is so crowd...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayHeavenMunnar, General Manager at Holiday Heaven Munnar, responded to this review, December 3, 2012
Dear Sir,
Thank you very much for spending your to write a review about us. We happy to hear you liked our resort. It was a pleasure to have you as our guest. Hope we will get a chance to serve you again. Once again, thank you very much for your time and generosity


Warm Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Heaven Munnar

Address: Chinnakanal P O, Chinnakanal 685618, India
Location: India > Kerala > Chinnakanal
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service
Hotel Style:
#2 Top resorts Hotel in Chinnakanal
#3 Romantic Hotel in Chinnakanal
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Holiday Heaven, as the name suggests, is aptly located in a tranquil, picture-perfect location in Chinnakanal - Munnar, 20 km from Munnar city. It is surrounded by lakes, misty mountains and breath-taking landscapes. Holiday Heaven offers you a choice of beautifully designed and decorated detached/semi-detached villas to provide you complete relaxation and privacy. All villas have fully carpeted floors and have an en-suite bathroom. Our multi-cuisine restaurant provides Indian, Chinese and continental dishes. ... more   less 
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Also Known As:
Holiday Heaven Munnar Kerala, India - Chinnakanal

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