We happened to stay in this resort on 11.12.2010 and want to share this disappointing experience..
We planned a visit to Munnar on a weekend and planned to stay at Ayur County Resorts at Chinnakanal since we heard they are giving some good offers. We wanted three rooms and while booking for the same a few days before we asked for a three bedroom bungalow for which the rackrate was Rs,. 5500 + tax. Ms. Anjana the booking executive (of MAS travels a sister concern of the resort) informed us that the bungalow is not available and she offered three adjacent hill view rooms for Rs. 6000 including tax. She has also told us that the tariff of each hill view room is Rs. 4500+ tax but she is giving us a huge discount on the same. On seeing the rooms’ view in the net we agreed for the same and we got an email confirming the booking.
On Saturday (11.12.2010) evening we reached the place and on checking in we were told that we are being given the three bed bungalow. We said we were offered three hill view rooms. They started giving some excuses like the person who took the booking has only mentioned three bedrooms. I have produced a copy of the email but they kept on repeating the same excuse and pretended to be busy with other work. In the meantime we proceeded to the room allotted thinking we will have a look at the room and be happy with it if it is good since we were travelling with three small kids and we reached late because of rain and roadblocks. The rooms were really shabby with paint peeling away and water seepage marks and cobwebs. Many of the taps and doorlocks were not working properly and no proper plug point was available. The bath towels had holes in them and the blankets full of dust. Again we talked to the reception and after a long wait we were told that if we want hill view rooms we need to pay Rs. 3000 extra. The hotel staff was quite unfriendly and indifferent and we did not feel like being guests there. I talked to Ms Anjana and she has rudely replied saying when the bungalow is available why she should upgrade and she cannot do anything about it. By that time it was quite late and we were not in a position to look for another place.
Somehow we spent the night there and left the resort in the morning. It was a very disappointing experience. The rooms, the staff and service are really bad and the food is just average only the location is good. We travel a lot and we have stayed in many hotels but we never had such a bad experience. And the way in which the staff was coolly handling us shows that it is not the first time they are doing this kind of cheating. The entire trip was spoiled and the feeling of being cheated is still fuming within us…
So anybody who happens to go to Munnar, beware of this place…
- Also Known As:
- Ayur County Hotel
- Ayur County Hotel Munnar
- Ayur County Resorts Kerala, India - Chinnakanal
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Travelocity, Tingo, HotelTravel.com, Hotels.com and Venere so you can book your Ayur County Resorts reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.