I stood here from July 10th through July 13th 2009. I was desperately in need of a vacation and had a budget. So a friend suggested the Oasis Hamaca because he'd been there before and said it was a decent place. I'm usually the type that does tons of research before a trip and reads reviews before selecting a hotel. This time around I went based on my friends testimony.
After booking, I did read some reviews and was a bit worried. But tried to keep an open mind because again, he'd swore it was a nice place.
So we get there. Check in is at 3 but I swore I saw on expedia that check in is based on arrival. The bell captain takes our bags and tells us to get our bracelets because the rooms wont be ready until three. We head to the front desk, they said we had to pay $10 US dollars for our bracelets before check-in, per person. We asked to speak to the manager and they waived this "fee" . So after waiting for 3 hours, at around 2: 30 we got back on line for our room. Waited 20 minutes to see the front desk clerk. Finally when we went back to her, she told us the rooms weren't ready yet to come back in another 15 minutes. At this point the line was probably a half hour wait. I told her we didn't want to go back on line. She said we didn't need to, just to come find her. So we waited again only to notice that no one was getting a room. There was complete and utter chaos. People were all over the place trying to get a room. Finally we spoke to the manager and she gave us a room in the same building (thank god). What a nightmare!
The room in that main building was decent. My friend had told me that the rooms closer to the pools had bugs in them. We settled in. The lights above the sink was on it's last leg. But we didn't bother to get it fixed. The sheets smelled like mold. YUCK! That was really gross. On the up side, the room was spacious. One day, we noticed we just about finished the toilet paper. So we went to the front desk to request some because the maid didn't bother to replace it when she cleaned. No one ever came. We ended up taking it ourselves from the supply closet on the floor. Also, I went to use the blow dryer, it was broken.
The food at the beach... What can I say... I contemplated starving myself for the few days we were there. There were flies everywhere. One night we went to the food place on the beach and I saw roaches crawling around the utensils. Never ate there again. The pizza place was decent but it seemed there was never enough. The lines were always long.
Drinks were watered down and there was a swarm of bees getting drunk off of whatever they could find on around the bar.
We did find a really nice worker there. I accidentally tipped him $500 pesos (about $18-$20 USD) BUT he brought us drinks that made up for the other sucky service. He was really nice. I felt good tipping him. He worked hard.
The beach was nice. That's all I can really say about it.
The pool was nice also. It was a little annoying that there were 50 kids in the hot tub but, what can you do. On the down side, the pool I believed closed at 6pm. It would have been nice to swim in the evening.
We only went to one of the restaurants which was also by the pool (Mexican). That was very nice and romantic. Food was pretty good. Something I would pay for at home. The staff was nice there and it never seemed to be crowded.
The breakfast buffet: Also a nice surprise. Get there early though. The staff is so short all over the place it really is ridiculous. There were never enough clean coffee cups or regular cups.
Buffet for dinner was a different story. Not so good. It was slim pickings and the options weren't great. It's better to go to a restaurant. Again, I contemplated starving..lol
Again, I tried to keep an open mind but it was really hard. I can deal with alot but not bugs around the food or a dirty bed. The grounds in general was beautiful. But if you stay by the pool it is a little ways from the beach. It kinda became annoying to walk back and forth after a while.
I have to say, I would probably never come here again. I'm sure there were places with better service for the amount we paid. I hate to write a bad reveiw but, this really deserved it.


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