We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What a shame......” 2 of 5 stars
Review of Mai Thai

Mai Thai
Westlode Street, Spalding, England
Improve this listing
Ranked #7 of 90 restaurants in Spalding
Cuisines: Thai
Dining options: Reservations, Delivery, Late Night
Restaurant details
Dining options: Reservations, Delivery, Late Night
Spalding, United Kingdom
Contributor
11 reviews 11 reviews
8 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“What a shame......”
2 of 5 stars Reviewed March 17, 2013

This restaurant has the potential to be very good, but unfortunately it isn't there yet. We were a birthday party of 9, all on our first visit, and arrived Sat 16th March, 7pm. Once seated we ordered drinks and from the start there seemed to be no organised system with the staff. A bottle of red wine, beers, juices and water were ordered........beers arrived, then a delay before a bottle of white wine arrived to the table, quickly returned, juices followed, another delay before being told the red wine we ordered was out of stock, the wine menu was requested again, another red was ordered, but it sat on the bar for a further 5 minutes, finally we were told that the bottled water was sold out only to miraculously arrive to our table minutes later. During the drinks "to and fro" almost every member of staff attended our table, none appearing too confident with the task in hand.
Once we were settled with our drinks and menus were given out, the person who appeared to be in charge encouraged us to have a buffet style option with a variety of starters and mains for £16.50 per head. After a brief discussion and an assurance that our vegetarian friend would be well catered for and there would be spice variations, we went ahead with his recommendation.
When the starters arrived they were laid along the table and there was plenty to go around. Unfortunately the vegetarian spring rolls were laid against the meat skewers, but our friend eventually received a plate of tempura vegetables. The starters were ok, we were all very hungry, so, despite a few confused comments about tastes, they were eaten, more so out of hunger than enjoyment.
The mains, green curry, a duck dish and a fish dish, came with jasmine rice, noodles and soggy vegetables. Again there was plenty, but it just didn't satisfy on all levels, however, our vegetarian friend did received their own dish as promised. Sadly, no one in our party seemed happy with the food and by this point their moaning ripples were being heard, our birthday girl not eating any main dishes, just sides.
We chose not to have desserts and requested the bill, £230 for 9 including drinks, so reasonable had we been happy with the food. Our birthday girl and husband went to the bar to pay and as it transpires, to complain too. This appears to have been acknowledged and whilst we were all preparing to leave, putting our coats on, 9 desserts were ferried out of the kitchen by several staff to appease. They were declined, which was very uncomfortable for all.
As I said, this restaurant has the potential to be very good; with more organisation, more training for the young staff and improvements to the food, it is possible. I would not recommend the buffet style option for a large party with mixed tastes, our experience could have possibly been better if we had all ordered individually.
On a final note, which is bitter sweet, the brandy ordered by one of our members came served traditionally warm and was thoroughly enjoyed, unfortunately that same member as been vomiting all through the night with chills, a temperature, severe headache, muscle pain and stomach cramps.

  • Visited March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

71 reviews from our community

85% Recommend
    48
    13
    7
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Polish first
  • Any
English first
Surfleet, null, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Good night out in spalding”
3 of 5 stars Reviewed March 16, 2013 via mobile

Spalding isn't a town you will visit for a gastronomic experience but at Mai Thai you will find a warm welcome, nice fresh cooked dishes and a feeling that the owners want you to have a good night. Out tip would be to stick to the established favourites , green curry with rice which was excellent. The noodle dishes that we had lacked any wow factor and the flavours didn't work together for us. Service was enthusiastic but slow and our waiter was new and poorly briefed. I think that before you let a waiter lose on a table he should be well trained and have at least a basis knowledge of the menu. This is not to say he was bad. Just badly prepared by the management who should know better. Most customers visiting are not Thai nationals and are in need of some help which we found lacking. All in all we would re visit and hope that they take any negative comments on board.

    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Best in spalding”
5 of 5 stars Reviewed March 13, 2013 via mobile

Very good night! Staff were very good and the food was the best iv tasted, was excellent. The food came quickly and the best bi of the night was the dessert. Compliments to the chef

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Absolutely Fantasic”
5 of 5 stars Reviewed March 5, 2013

This restaurant is smashing. The food was fantastic. Phad Thai was great. The service was excellent. I got served by a young boy, he was a pleasure. All the staff on that case were fantastic. I would highly suggest you eat smashing place. Worth it! You will not be disappointed. I will return.

  • Visited February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, United Kingdom
1 review
5 helpful votes 5 helpful votes
“Brilliant”
5 of 5 stars Reviewed March 5, 2013

Had a lovely night with the family and friends it was the best place I have ever been to in this area the food was fantastic and had great variety of choices and the staff was lovely and very friendly. I recommend this to any one.

  • Visited February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mai Thai also viewed

Spalding, Lincolnshire
Spalding, Lincolnshire
 
Spalding, Lincolnshire
Spalding, Lincolnshire
 

Been to Mai Thai? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Mai Thai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.