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“Afternoon Tea” 5 of 5 stars
Review of Wynyard Hall

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Wynyard Hall
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4.0 of 5 Hotel   |   Wynyard Hall Hotel | Tees Valley, Billingham TS22 5NF, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Billingham
Middlesbrough, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Afternoon Tea”
5 of 5 stars Reviewed April 27, 2014

Our children bought us gift vouchers for afternoon tea and we enjoyed tea in the library. It was wonderful. Tasty finger sandwiches, a light cheese scone and a delicious fruit scone with cream and jam, as well as a selection of wonderful cakes. All this was with a nice hot pot of tea each (there was a good selection of teas to choose from) and a glass of very enjoyable Prosecco. The staff were attentive, but not overbearing, and very friendly.
The surroundings are beautiful and it was a very pleasant way to spend a Sunday afternoon. You don't feel crammed in or too close to other diners. Would definitely recommend it and we will be going back again. Great idea to do gift vouchers as well, as we were delighted to receive these as a present.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Warrington, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed April 22, 2014

We booked our wedding here in February 2012 for a date in October 2013, after several visits to the Wynyard Hall. We were impressed by the peace and tranquility, the splendour and grandeur of the Hall and its surroundings.

Our problems started in February 2013 when we attended a wedding fayre at the hall, where we were informed by an exhibitor that the next wedding fayre was scheduled for the day after our wedding that October. No one at the hall had the decency to inform us of this which we considered to be of material importance. We complained to the duty manager that day, who assured us we would be contacted the next day. FOUR days later we were contacted, and only after we presented ourselves at the hall. We were subsequently told the day after that, that the fayre would not be moved to an alternative day, by an extremely obnoxious manager.

We wrote a letter to the highest ranking member of the hall's staff, which was again responded to by another manager/owner who this time mid conversation HUNG UP the phone!
We pushed for a written response to our 2 page letter of concern, and received a brief email.

During the course of the next few communications we were offered gestures by one manager, then over turned by another. They offered our wedding deposit back if we would prefer to cancel, but with 6 months to go before the wedding day, there were no alternative locations available.

We visited the hall with our parents and other members of our family several months before our wedding. We waited 20 minutes for coffees to be served, and when they finally arrived they were barely warm. There was no Wi-Fi signal to conclude a business transaction, and the mobile phone signal was practically non-existent. Not ideal for a wedding, let alone a venue which promotes itself as a premier business and conferencing location.

We attended the food selecting & tasting evening where our food was served in the library, as the restaurant was not available. We selected our wedding breakfast based on taste and presentation. We made several changes which the wedding manager was happy to accommodate. We were again served cool bad tasting coffee.

The hall promotes its wedding exclusivity, and assures you there will be no other weddings on your wedding day. There wasn't - but there was a large party Birthday celebration in an adjoining room.

The welcome drinks were not ready, and our pre-arranged music was not playing when any of the guests or wedding party arrived back at the hall from the church. They blamed us for being early, and their audio system for 'jumping' for this.

The dessert served was totally unrecognisable to that which we had selected and approved. It looked like a slice of something they had been out and bought from Asda that morning. It certainly wasn't the round 'individually baked' option that should have been served. There was no mention of this, and they did not make us aware until it was placed on the table on the day. They thought this was an improvement and we would be 'impressed'

It was well documented in our pre-wedding meetings that absolutely no bottles were to be served from any of the bars. This request also fell on deaf ears, and our complaint in the evening led to dismissal of the bar staff and a free round of drinks! They claimed at a later date that there were only 'three' bottles removed from tables - We produced photos to prove otherwise.

The Wynyard Hall's managers offered us numerous free stays and spa session for all the issues we have had with them, but not being in any rush to be served cold coffee yet again, we declined them all.

Finally we made a suggestion they made a donation to charity in lieu of the offers of hospitality for their shortcomings, and refunded the cost of the dessert. This was met by a response that they 'don't respond to threats' and any further correspondence from us would be referred to their legal advisors!

Would we recommend? - Absolutely NOT

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 19, 2014

Wynyard Hall was a special venue and the staff couldn't have done anymore especially Chris and Richard. They get 11 out of 10 for the best day of our lives!

The chapel, hotel, food and staff were superb.

Thank you for making our day so special.

Mr & Mrs Race

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 14, 2014

I always look to find praiseworthy aspects rather than otherwise.
James,maitre de,was excellent knowledgeable,a perfect host.
Regrettably,and not for the first time,this fabulous venue was let down by the appalling food.
Tasteless unappealing,unhealthy,the main course had poor vegetable options and the fish choice was bland colorless and totally unattractive.
They seem not to care as i have made them aware of this on past visits

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2014

Would just like to say the biggest thank you to all your staff. We stayed in the Vane Tempest suite last night and the whole experience from arrival to departure was perfect. The most pleasant, helpful friendly staff. I'd like to say a special thanks to Richard for our mini history lesson. Also, huge compliments to the chef. Our dessert was hand on heart the best I have ever tasted! (chocolate with coffee ice cream) We were so impressed with the experience that you will be seeing us again in July for both our birthdays. Many thanks and keep up the good work. Gemma and Owen x

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockton on tees
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2014

I had taken my friend to Wynyard Hall for afternoon tea for her birthday and it could not of been any better. The food was lovely, service excellent and every member of staff was a pleasure to speak to and could not do enough for us. We were very interested in the background to the Hall and the waitress told us as much as she knew but then went an got Richard, the concierge who gave us so much information and background to the history and we really enjoyed listening to him. He was so polite and courteous as were all the staff. Thank you all so much for making my friends birthday so special. It was an afternoon I think she will remember for a long time to come.
A Roberts

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livorno, Italy
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2014

In a beautiful park, oasis of relaxation. Antique furniture, a beautiful library where you can relax and have a drink. Breakfast unforgettable. Restaurant at the level of the structure. After eating so much beautiful jogging in the park as the end of a beautiful day.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wynyard Hall

Address: Wynyard Hall Hotel | Tees Valley, Billingham TS22 5NF, England
Location: United Kingdom > England > County Durham > Billingham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Billingham
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Wynyard Hall 4*
Number of rooms: 25
Official Description (provided by the hotel):
Wynyard Hall is the premier venue in the North East for weddings, events, conferences and accommodation.Set in its own beautiful and private grounds, Wynyard Hall, has a charm and character that captivates all who visit. Unlike any other venue in the North East guests feel relaxed and privileged from the moment they sweep over the lion bridge and the magnificent 4-star Country House Hotel comes into view until the time they leave. ... more   less 
Also Known As:
Wynyard Hall Hotel Billingham
Wynyard Hall Billingham, UK - County Durham

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