Stayed for a wedding recently, with the reception held at the hotel itself.
Very nice throughout the reception: Food, drinks, service all pleasant and efficient.
They were let down (badly) by the Front of House Hostess, who ended the evening by basically bullying us out the door (even though half the guests at the reception were hotel guests too).
I've worked extensively in hospitality, so I know the frustration of a group that dawdles in leaving a function... but there is a right way to react and a wrong way to react.
Right way, with a smile: Thanks very much guys, have you had a great evening? Just letting you know we'll need this room cleared pretty soon, if that's OK? Thanks guys.
Wrong way (AKA the Hostess): Abruptly and rudely barges through the group telling everyone "The function is closed. The function is closed." over and over and over ad nauseum. No smile. Barely even eye contact.
After a really fun evening it was a really disappointing way to end it all. Thankfully the bride and groom had already moved on, but the rest of us were left really agitated. We weren't drunk or disorderly but we were made to feel like we were just a massive inconvenience instead of... you know... valued customers?!
I've worked at high-end reception venues and I know that finishing at 1am is not fun when the group is drunk or loud... but this was 11:45pm and we were being totally civil.
And finally, the room was nice, and breakfast too.
So my service rating is directed exclusively at that particular staff member. I imagine you guys can figure out who it is from what I've said.
- Official Description (provided by the hotel):
- Brighton's only "Full Service" Hotel - 24 hour Reception. Free Undercover Parking....Free WiFi Internet....The Brighton Savoy is the perfect beachside accommodation. Offering 4 star accommodation with 24 hour reception, we are located directly opposite Brighton Beach, one of Melbourne's safest swimming beaches, with the historic and unique Bathing Boxes. Offering two levels of accommodation, the Standard rooms are fitted with all the details you would come to expect. ... more less
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- Also Known As:
- Brighton Savoy Hotel Brighton
- Brighton Savoy Melbourne