We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely excellent” 5 of 5 stars
Review of Brighton Bay Apartments

Brighton Bay Apartments
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Brighton Bay Apartments to your Saves list
Brighton Bay Apartments
4.5 of 5 Condominium   |   197 Bay Street, Brighton, Bayside, Victoria 3186, Australia   |  
Hotel amenities
Brisbane, Australia
Top Contributor
331 reviews 331 reviews
99 hotel reviews
Reviews in 89 cities Reviews in 89 cities
214 helpful votes 214 helpful votes
“Absolutely excellent”
5 of 5 stars Reviewed December 6, 2012

We have been staying at Brighton Bay Apartments for the past 4 years whenever we come down to Melbourne. I have been promising Jason that I would write a review but truth to tell have been holding off because I didn't want everyone to start booking the place out and we wouldn't be able to get in. Lol. Seriously. This is a gem of a place. We have stayed in several different apartments and all of them have been impeccable. We just love staying here and we can't say enough nice things about Jason who bends over backwards to help out and make sure your stay is comfortable. Awesome place to stay. Thoroughly recommend

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

16 reviews from our community

Traveler rating
    13
    2
    1
    0
    0
See reviews for
8
Couples
0
Solo
0
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 31, 2012

I am from Melbourne originally and have travelled far and wide. I come back to Melbourne regularly and have stayed in many establishments. This is one of the best.

From the moment we emailed them, Brighton Bay Apartments, and Jason in particular, were accommodating, helpful, flexible, polite, and professional.

Upon arrival we were personally greeted and escorted by Jason to our 2 bedroom apartment and apprised of the establishment's facilities in the most friendly manner that we have ever encountered in a hotel.

The apartment was clean, quiet, well located to the nearyby train station, and warm! (it was the middle of winter)

My one small and only suggestion on how to improve things, would be regarding the recycling aspect, i.e. disposing of recycling materials in the current rubbish area would be more preferable than going down to car park area.

This was our first time at this establishment, but I now intend to make it a regular stopover as a result of Jason's and Brighton Bay Apartment's truly welcoming attitude and atmosphere.

Room Tip: Just ask Jason.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

Our family of 5 had to quickly relocate due to some 'renovation issues'. Thank goodness for Bayside Bay Apartments. Our family felt safe and secure here in our 'home away from home'. Staff are professional, friendly and accommodating.

Apartment is perfect for us all, spacious, clean and well appointed. Added bonus is the walking distance to trains, shops, beach and we love the fact we can walk down the street and choose from some amazing restaurants and cafes! This is not just accommodation...its a 'lifestyle'

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2012

Our family of four spent three nights here in a standard two bedroom apartment. We often stay in serviced apartments and this was one of the best that we have experienced. It was very nicely presented, the kitchen was large and well equipped and communication with management both before and during the stay was excellent. The apartment complex and underground carpark have
good security and there is very good access to both train and bus. Bay Street is a great location for anyone visiting the south-eastern suburbs of Melbourne.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed July 10, 2012

We relocated back into Melbourne from the UK last week and stayed for 8 days in a standard 2 bedroom/2 bathroom courtyard apartment. The apartment was spotless and presented well and was in good condition. From the start the service was first class; we were contacted a week prior to our stay and invited to arrive early on our day of arrival. We found this communication to be very proactive and we were really appreciative because we were able to come straight to the apartments as our flight arrived in Melbourne at 7am (we have 3 children). The complimentary supplies provided included gourmet teas, coffees, chocolates and quality consumables such as USPA toiletries plus other handy ‘getting started’ items. Even the heaters and lamps were on for us as it was 2 degrees outside when we arrived! The courtyard was huge, and the apartment spacious, the study/office was an added bonus as my husband was working from home for the first few days so a quiet workspace was handy. The supermarket next door is open from 7am to 9pm seven days a week. Note; this is not a hotel so there is no concierge, room service etc but there is parking included. If you are after a decent sized, amazingly quiet residential apartment then overall these are great value for money apartments.

Room Tip: Pre book a courtyard apartment - great if you have kids
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director at Brighton Bay Apartments, responded to this review, July 12, 2012
Dear Lyn
Thank you for your review and we look forward to seeing you in Brighton soon. I hope that you are settling back into Brighton.
Jason Douglas
Brighton Bay Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 20, 2012

Family of 3, stayed in 2 bed 2 bath unit # 8 on ground floor for 9 days whilst in midst of relocation to USA from Melbourne. Location could not be better for shops, cafes, train to CBD, and just 5 km to beach. Our suite needs really needs updating -new toilets, walls need patching and painting, new grouting needed in bathrooms. Spacious enough apartment, but not enough shelves and hangers. Not enough dishes for 3 people let alone any bigger family. Convenient parking underground with elevator up to each floor. A room safe would be a nice addition. Very comfortable beds, good work desk, and comfortable sitting/TV area. Cleanliness is the big problem here. After we made a complaint about the moldy showers and gross toilets (a nice inch of brown all the way around the bowl under the rim -obviously not thoroughly cleaned in a long time), the cleaner was sent to our room to talk to me, and was not a happy camper! Management clearly not interested in the state of the suite. Seriously?! The management should be inspecting the rooms for general cleanliness and need for maintenance (new grouting, etc.), and not expecting the guests to sort it out with the cleaner! I ended up going to the store to buy toilet cleaner and EXIT to clean the showers myself. Cleaner came on Monday (with no cleaning supplies), and we left the room in order to allow them access to apartment. Saw them 10 minutes later sitting outside building smoking, all done with our room! No mystery as to why the unit isn't clean!

Room Tip: Quite convenient to be on ground floor - walk out to street action.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director at Brighton Bay Apartments, responded to this review, June 24, 2012
Dear Guest

We are committed to ensuring a quality service at Brighton Bay Apartments and we welcome all feedback.

We accept your review and apologise unreservedly for how your complaint was handled, and for the standard of the bathrooms in apartment 8. We agree that what has happened in this instance with regards to cleaning is unacceptable, and it is a blemish on what has so far been 8 years of operation with many satisfied returning guests. We have taken apartment 8 off line for the immediate re grouting of the bathrooms and all apartments are being re checked. We are also immediately auditing each of our apartments taking into account your comments about shelves, dishes and clothes hangars.

Our management procedure with regards to cleaning and complaints has also been reviewed so that our processes and practices in the future take into account what has happened. We sincerely apologise again.

Jason Douglas
Brighton Bay Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 23, 2012 via mobile

Most pleasant and informative staff. We stayed in a two bedroom apartment that was spacious with all the mid cons. The apartments are close to restaurants, hotels, cinemas and shops. Very quite, affordable and enjoyable environment.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Brighton Bay Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Brighton Bay Apartments

Address: 197 Bay Street, Brighton, Bayside, Victoria 3186, Australia
Location: Australia > Victoria > Greater Melbourne > Bayside > Brighton
Amenities:
Business Center with Internet Access Free Parking Suites
Hotel Style:
Ranked #2 of 4 Specialty Lodging in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Brighton Bay Apartments 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Discover Brighton's best kept secret! Brighton Bay Apartments are located in the heart of bayside Brighton. If you've never tried a serviced apartment before....be converted, and if you have then you'll be surprised just how much you get at Brighton Bay Apartments.Brighton Bay Apartments are a home-away-from-home for the business or leisure visitor. A place to relax or work and enjoy the space and freedom of your own private apartment in this quiet boutique residential building. So why settle for a hotel bedroom when you can stay in your own private, spacious, luxurious apartment ?Brighton is conveniently located 18 minutes by train from Melbourne's CBD and offers a cosmopolitan lifestyle with its cafes, restaurants, boutiques and the beach. The railway station is less than a 3 minute walk from the apartments. Local facilities include the cinema, hotels, Brighton Sea Baths/Gym and yacht clubs, golf clubs, and a large variety of quality shops and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Venere, Priceline, TripOnline SA, Booking.com and Tingo so you can book your Brighton Bay Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Brighton Bay Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.