I booked to stay at the Hay Street location for a night to enjoy the football at Paterson's Stadium. When booking, I had read that there was a car space available for every unit. Upon arrival we checked in and drove through to the secure parking, only to find several other disgruntled patrons revealing there were no spaces left in the car park. How can this be if there is one bay per apartment? After driving back and and consulting a very rude admin/concierge I was told (with several other people in the lobby complaining) that some people like to travel with two cars and that's why it's full. For an expensive $330 a night, I believe everyone should be entitled to a car space for their apartment, especially when there was no where else to park in a busy area. We were offered to park on the verge behind other cars, but having once had our car reversed into in a hotel car park, we know that there is no liability on the hotel. We told the admin/concierge we'd simply like a refund we'd stay elsewhere, to which she replied I can't do that sorry. After we insisted on seeing the manager she sulkily and reluctantly phoned him down (it's me, sorry to bother you AGAIN she says) we were granted a refund by a lovely man who was the manager. I think perhaps the establishment needs to consider the politeness and professionalism of their staff - had the parking been monitored initially this would not have been an issue. For the price point you need more for your money - we retreated to Fraser Suites in the city for $199 a night - luxury accommodation with secure parking and 5 star service.
- Official Description (provided by the hotel):
- Quality apartments for the price of a hotel room. Whether you’re staying in or heading out, Darby Park Subiaco apartments are ideally located and appointed to help you make the most of your stay. Choose a 1, 2 or 3 bedroom apartment, fully equipped kitchen, private laundry, DVD player, and access to broadband internet. The apartment complex offers guests secure parking facilities, swimming pool, heated spa and a barbecue area. ... more less
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