We chose this hotel based on reviews that it was a great place for Christmas.We specifically left it late to book anything, so we had an understanding of villages with snow already. Having emailed before booking, to confirm they were in the snow line,and already had lots of snow,which was our main reason for travelling there, we arrived 10 days later, to find no snow in the village or surrounds.The ski field was apparently open, but it was suggested by the owners mother, that we should just drive 26 km, and we could enjoy as much snow as we liked. Trying to explain to the owner, that we were terribly disappointed, and although the snow is not in their control, the fact I had specifically emailed before booking, explaining how it was very important to us to have a white christmas in a small village atmosphere. The village itself is non existing, just cars wizzing past the front door. Having said that, the chef for the evening meal was very good and worth going there for a meal. The breakfast one morning was very off putting with 3 long hairs found in the bread basket and the scrambled eggs, the cereal had white spots on indicating it was old. After mentioning it to the waitress, there was other cereal the next morning.
One lady who worked at the front counter was just lovely, and could see I was visibly upset when we arrived.She showed compassion and understanding, something the owner just didn't understand. The rooms were freezing the first night, and after mentioning to the owners mother, we were informed no one else complained however at the time, there was only one other room occupied.The next night was slightly warmer.To be honest, I think it was more their attitude to things we mentioned -again the owner's mother who was constantly around, told us we were jetlagged and not thinking clearly about there being no snow around anywhere. We ended up moving up to Seefeld on the tourist information office recommendation which was just lovely and had tons of snow and a gorgeous village atmosphere. Naturally we forfeited our unused nights minus half board and the owner can rebutt this being sour grapes, but given we had only just booked and we had specifically stated the need for snow having come such a long way, a few nights penalty instead of 100% would have shown heart and compassion. Life is too short to stay with moody, uncaring hotel owners.
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