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“Mind blowingly amazing!” 5 of 5 stars
Review of Kempinski Hotel Ishtar Dead Sea

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Kempinski Hotel Ishtar Dead Sea
5.0 of 5 Hotel   |   Dead Sea Road | P.O. Box 941806, Sweimah 11194, Jordan   |  
Hotel amenities
Ranked #2 of 7 Hotels in Sweimah
London, United Kingdom
Top Contributor
61 reviews 61 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
“Mind blowingly amazing!”
5 of 5 stars Reviewed October 4, 2010

I stayed at the Kempinski Ishtar for 2 amazing nights while travelling around Jordan, it was an amazing experience. The resort is top class and the staff were all fabulous, extremely polite and helpful. The buildings are absolutely stunning and dominates theDead Sea shoreline, the Movenpick next door looked tiny in comparison.

There are plenty of pools as well as a private beach, where staff brought us water and fruit juices to our sun loungers. The restaurants were also amazing - really good quality food and service - which is essential as there is not much else to do in the area. Free minibar was also a much appreciated bonus.

Would defintely recommend staying here to everyone!

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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hong kong
Top Contributor
70 reviews 70 reviews
61 hotel reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 4, 2010

luxurious resort experience on the Dead Sea, with private access to the Dead Sea, infinity pools, free internet access and minibar.

  • Stayed September 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
84 reviews 84 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed October 3, 2010

i stayed at the kempinski dead sea for 2 nights in sept 2010. i have never stayed in a more luxurious place. we stayed here after spending far more money at the movenpick petra, and the kempinski is better in every way. everything from check-in to check-out was perfect, and i will be a kempinski fan for life.

the hotel grounds are amazing. there are multiple pools (all fantastic) and restaurants (slightly spendy but good). there are employees everywhere who clearly care about making the experience as wonderful as possible. i was greeted by "miss ___" everywhere i went. during the utterly incredible breakfast, the manager came up to make sure that everything was ok, and several waiters helped us as well. while at the pool, your every whim is catered to by the multiple staff there. a man came around to spritz people in the face with fruit scented water, another came around to wipe off sunglasses, water was always replenished quickly, etc.

the breakfast buffet is included in the price, and is amazing. i miss it already. i probably could have stayed at breakfast all day. there was a huge table with pastries only, then sections for american style breakfast food, middle east, mediterranean, japanese, european, and then also fresh juices, fruit, yogurt,and an omelette bar as well. incredible.

the kempinski also had the best housekeeping i have ever had. usually i don't notice these things but the turn-down service was particularly great. the service staff made the beds, turned on classical music, took out all the trash, laid out the clothes that i had thrown on the floor, arranged all of the bathroom things that i had strewn about, put a little card on the table with the handwritten weather forecast for the next day, and put out water bottles and slippers.

the dead sea/beach experience was fun. the beach is a great place to spend hours. the dead sea mud is free,and i saw a male guest getting rubbed down with it by a male attendant for free (as i am a woman, i didn't think i could ask for this service).

the only negative about the hotel is not the hotel's fault -- there were flies everywhere. apparently this is somehow related to the season and the dead sea itself. the hotel staff were very apologetic about the flies but really, there is nothing they could have done.

i would definitely recommend this place. it is not cheap but i really do think there is value in staying here. and again,it was far cheaper than the movenpick at petra which simply does not compare. this was one of the highlights of my 2.5 week middle east trip.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 3, 2010

We stayed at the Marriott for 2 weeks before coming here for just 3 nights. As this hotel cost quite a lot more we expected it to be better, sadly this wasn't the case.

The bad:
This hotel is far too expensive.
The zigzag layout is confusing, as is the floor numbering in the main building. The signs are also lacking making it really easy to get lost.
There were only two restaurants open when we went there compared to the 5 or so at the Marriott.
I was promised a free minibar with snacks but found 'snacks' means one small tube of imitation pringles. The only alcohol was two cans of beer, and the soft drinks were all in 250ml cans. How much would a bag of peanuts and proper sized cans of soft drink cost? About nothing.
The staff were a mixed bunch. Around half were mechanically obsequious and most of the rest were just distant. One of the few exceptions was Macky at breakfast and dinner who was always helpful, friendly, and warm. I didn't get the names of any of the other good ones.
One night we could not sleep due to very loud music from a bar right in the centre of the ishtar village. A private party was playing bad music far too loud. I didn't pay top prices for somewhere that sounds like a package holiday resort.
The door to get from the Ishtar village into the main building looks like an office fire escape. They should put in a nice sliding door because that one is spoiling the effect.
More seriously we caught male staff rebuking female staff a few times. This made us both feel fairly uncomfortable. I can't help feeling that if they are that harsh to their staff around customers they could be a whole lot worse when customers are not around. Actually few of the staff seemed all that friendly to each other unlike at the Marriott where they chatted and joked with each other when everything else was done.


The good:
The resort is very pretty.
The grounds are very well looked after.
The gym is top class with very good equipment.
The sand beach is so much easier on the feet than Marriott's gravel beach.
The resort has a very large area of the dead sea cordoned off for swimming or floating.
The Thai food at the codes restaurant was cooked to a very high standard. Make sure you ask for it extra spicy if you really love Thai food, which we do. ( What's with the chopsticks though? I've never seen Thai's use chopsticks. )
The bill was correct with no unexpected charges.


In our opinion the Marriott just 500 meters or so along the road is a better resort as well as being far cheaper. I know Kempinski is seen as a much better brand than Marriott but in this case the roles seem to be reversed.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dubai
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 3, 2010

Maybe it was the magic of a bunch of childhood friends celebrating one of their own's marriage, but really the hotel is absolutely charming. The wedding was divine, the sunset was breathtaking. Service was slow by the pool, but there were so many of us that it was tough for them to keep it up. The food was great and the staff very welcoming. The experience of applying mud from the dead sea and bathing in it was unique and fun. Only glitch I'd say was that the car supposed to take us to the airport, organized by the hotel, never showed up and we could have missed our flight... but we didn't!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Beaky1982
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 30, 2010

After spending two weeks in hostels and low star hotels this was like going to heaven! The hotel is amazing, amazing, amazing - the only thing i could fault was some of the guests (a bit up their own bum!). Would 100% recommend!

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2010

My partner and I stayed at the Kempinski Ishtar on September 5-8, 2010. It was definitely one of the highlights of our 3-week Middle Eastern visit. We had booked a Deluxe Superior in the main building. But when we arrived and our fob keys did not work, we were finally upgraded to a Villa room down by the Dead Sea. It is among the most desirable rooms of the hotel. 16-feet (or so) high ceilings, gorgeous bathroom and shower and only a few steps from the Sea...true luxury. Our thanks go to Naji - the assistant office manager who took the time to drive us via golf cart down to the villa to check it out. The villa, the pools, the spa, the restaurants and the hotel are all tremendous. Naji and the rest of the hotel staff made us feel very welcome and taken care of. One of the chefs at the Codes restaurant even helped us choose from the buffet, main dishes and desserts for an authentic and delicious Middle Eastern meal.
Our thanks for a great stay!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Ishtar Dead Sea

Address: Dead Sea Road | P.O. Box 941806, Sweimah 11194, Jordan
Location: Jordan > Dead Sea Region > Sweimah
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sweimah
#2 Business Hotel in Sweimah
#2 Luxury Hotel in Sweimah
#2 On the Beach Hotel in Sweimah
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Hotel Ishtar Dead Sea 5*
Number of rooms: 345
Official Description (provided by the hotel):
The Kempinski Hotel Ishtar gives you the opportunity to enjoy its riches where Queen of Sheba and Cleopatra once strived to unravel mystery. Situated gracefully on the shores of the largest spa in the world the Dead Sea, unique for its ozone-rich air, mineral sea water and ultra-violet filtered sunshine. Surely there is no region on earth where nature and history have more wonderfully conspired, where so exciting drama has obtained a so beautiful theatre. ... more   less 
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Also Known As:
Kempinski Hotel Amman
Kempinski Hotel Ishtar Dead Sea Jordan

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