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“pretty swish” 4 of 5 stars
Review of Kempinski Hotel Ishtar Dead Sea

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Kempinski Hotel Ishtar Dead Sea
5.0 of 5 Hotel   |   Dead Sea Road | P.O. Box 941806, Sweimah 11194, Jordan   |  
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Ranked #3 of 5 hotels in Sweimah
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“pretty swish”
4 of 5 stars Reviewed October 24, 2013

Decided to go with Kempinski dead sea after staying at their Aqaba hotel. The place is amazing is perfectly groomed there is not a hair out of place. Having several different pools to choose from gives you plenty to do and floating in the dead sea is something that everybody should do at least once in their lives, it's not like anything you have ever felt, just don't shave your legs before you go.
I did find the property felt too big to a point of being impersonal, but I think that was only an issue because I was on my own. Its not easy to get around to anywhere else really unless you have your own car so you have to buy in house and the prices reflect that. I am not a frugal traveller but the spa prices stopped me in my tracks. However I doubt you would find much cheaper on the dead sea.
I would recommend this beautiful hotel to couples who want some space, don't mind paying a little more for things and like hanging out in the hotel/resort all day. But not for more than a couple of days, get yourselves down to Aqaba after you have got your dead sea experience in.
If you like a little bit of adventure hire a car to take you the short drive from the hotel to Wadi Mujib to do some canyoning, its beautiful!

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiIshtar, General Manager at Kempinski Hotel Ishtar Dead Sea, responded to this review, October 26, 2013
Dear Famishedtraveller,

On behalf of the entire team of Kempinski Hotel Ishtar Dead Sea, I would like to extend our sincere appreciation and gratitude for the special comments you have written about our hotel during your last visit. These comments are actually a recognition to the hard work spent by every team member of the Kempinski Family whose aim is to provide our valued guests with level of service they expect from a 5 star deluxe hotel.

We very much value the time spent in writing to us via Tripadvisor and your points which you have highlights have been taken into consideration. We look forward to welcoming you again in the near future for another memorable experience at the Dead Sea.

Sincerely yours,
Henk Meyknecht
General Manager & Area Director Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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HK
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 24, 2013

This hotel is near the northern tip of the Dead Sea and is about 40 minutes away from the international airport. Hotel lobby, environment, grounds are excellent. Our room was a Junior Suite and is also very good but not quite the best we've stayed in for a Kempinski. The hotel has no shortage of very very nice swimming pools for you to enjoy in the grounds leading down to the Dead Sea.

Whilst the "beach" is very rocky, the hotel has placed 2 steps with handrails leading down to the water. The Dead Sea is an incredible experience and the waters are actually quite clean and clear. One could float on the sea with absolutely no effort whatsoever - awesome sensation !

The service from the hotel staff especially the Concierge is truly second to none - they were extremely courteous. knowledgable and helpful even BEFORE we checked into the hotel (we had asked for all kinds of information to plan our trip to Jordan) - congratulations to the hotel management for having such great staff. One of their recommendations and arrangements was for us to visit the Ma'In springs and spa which was EXCELLENT - more on this spa in another review.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiIshtar, General Manager at Kempinski Hotel Ishtar Dead Sea, responded to this review, October 26, 2013
Dear Mr. Benny,

On behalf of the entire team of Kempinski Hotel Ishtar Dead Sea, I would like to extend our sincere appreciation and gratitude for the special comments you have written about our hotel during your last visit. These comments are actually a recognition to the hard work spent by every team member of the Kempinski Family whose aim is to provide our valued guests with level of service they expect from a 5 star deluxe hotel.

We very much value the time spent in writing to us via Tripadvisor and we look forward to welcoming you again in the near future for another memorable experience at the Dead Sea.

Sincerely yours,
Henk Meyknecht
General Manager & Area Director Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
5 of 5 stars Reviewed October 23, 2013

sunset is a must..plan to be there at least for one sunset during your stay
avoid Italian restaurant..excellent setting, but food is teririble /service slow and expensive
avoid rooms that have access to the garden/pool. they are very noisy.
ask for a sea view room

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiIshtar, General Manager at Kempinski Hotel Ishtar Dead Sea, responded to this review, October 24, 2013
Dear Dasa,

Warm greetings from the lowest point on Earth,

On behalf of the entire team of Kempinski Hotel Ishtar Dead Sea, I would like to extend our sincere appreciation and gratitude for the special comments you have written about our hotel during your last visit. These comments are actually a recognition to the hard work spent by every team member of the Kempinski Family whose aim is to provide our valued guests with level of service they expect from a 5 star deluxe hotel.

We very much value the time spent in writing to us via Tripadvisor and we look forward to welcoming you again in the near future for another memorable experience at the Dead Sea.

Sincerely yours,
Henk Meyknecht
General Manager & Area Director Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lymington, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

This Kempinski is on the Dead Sea with facilities for floating (swimming not possible in Dead Sea) and mud bathing. Aside from that 5 restaurants and a bar with great views over the Dead Sea to Israel on the other side, 2 infinity pools and two more extensive pools a spa etc.. Rooms are well laid out and staff very helpful. Only problem could be a little impersonal it is so big. We went in mid October weather was superb low 30s during the day and warm enough to sit outside in shirtsleeves in the evening.

Room Tip: Many types of room from main block to duplex villas we has a superior room in the gardens with a ter...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiIshtar, General Manager at Kempinski Hotel Ishtar Dead Sea, responded to this review, October 24, 2013
Dear Mr. Nigel,

Warm greetings from the lowest point on Earth,

On behalf of the entire team of Kempinski Hotel Ishtar Dead Sea, I would like to extend our sincere appreciation and gratitude for the special comments you have written about our hotel during your last visit. These comments are actually a recognition to the hard work spent by every team member of the Kempinski Family whose aim is to provide our valued guests with level of service they expect from a 5 star deluxe hotel.

We very much value the time spent in writing to us via Tripadvisor and we look forward to welcoming you again in the near future for another memorable experience at the Dead Sea.

Sincerely yours,
Henk Meyknecht
General Manager & Area Director Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Bratislava, Slovakia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 18, 2013

We were staying just one night october this year. And it was a mistake!!! We should had stayed much longer. This hotel was great, great, great.............and one more time GREAT!!! We had a great time, staff was extremely helpful and polite. Food was delicious and fresh. Sea and mud was very relaxing. One of the best hotels I have ever stayed in. I will definitely come back and enjoy again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiIshtar, General Manager at Kempinski Hotel Ishtar Dead Sea, responded to this review, October 20, 2013
Dear Zuzana,

Warm greetings from the lowest point on Earth,

On behalf of the entire team of Kempinski Hotel Ishtar Dead Sea, I would like to extend our sincere appreciation and gratitude for the special comments you have written about our hotel during your last visit. These comments are actually a recognition to the hard work spent by every team member of the Kempinski Family whose aim is to provide our valued guests with level of service they expect from a 5 star deluxe hotel.

We very much value the time spent in writing to us via Tripadvisor and we look forward to welcoming you again in the near future for another memorable experience at the Dead Sea.

Sincerely yours,
Henk Meyknecht
General Manager & Area Director Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 17, 2013

Stayed earlier this week for two nights and the service was appalling, food mediocre, very expensive and so big that it took forever to get to the beach, (unappealing) and the pool. The room was very unattractive with cage like shutters on the box like balcony. Could not wait to leave.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiIshtar, General Manager at Kempinski Hotel Ishtar Dead Sea, responded to this review, October 20, 2013
Dear Scarborough2013,

We are disappointed to hear that we were not able to meet your expectations during your recent stay with us. We would like to offer our apologies for not being able to meet your expectations, as this is not the level of service we are known for providing our guests.

We would appreciate you contacting our Executive Assistant Manager on the email below in order to better understand your frustrations.

Warren Goadby
Executive Asisstant Manager
warren.goadby@kempinski.com

regards,
Henk Meyknect
General Manager & Area Director of Jordan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kempinski Hotel Ishtar Dead Sea

Address: Dead Sea Road | P.O. Box 941806, Sweimah 11194, Jordan
Phone Number:
Location: Jordan > Dead Sea Region > Sweimah
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sweimah
#3 Luxury Hotel in Sweimah
#3 On the Beach Hotel in Sweimah
#3 Spa Hotel in Sweimah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Ishtar Dead Sea 5*
Official Description (provided by the hotel):
The Kempinski Hotel Ishtar gives you the opportunity to enjoy its riches where Queen of Sheba and Cleopatra once strived to unravel mystery. Situated gracefully on the shores of the largest spa in the world the Dead Sea, unique for its ozone-rich air, mineral sea water and ultra-violet filtered sunshine. Surely there is no region on earth where nature and history have more wonderfully conspired, where so exciting drama has obtained a so beautiful theatre. ... more   less 
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Also Known As:
Kempinski Hotel Amman
Kempinski Hotel Ishtar Dead Sea Jordan

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