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“Not the best” 3 of 5 stars
Review of Crowne Plaza Jordan Dead Sea Resort & Spa

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Crowne Plaza Jordan Dead Sea Resort & Spa
5.0 of 5 Hotel   |   Dead Sea Road, Sweimah 18186, Jordan   |  
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Ranked #1 of 7 Hotels in Sweimah
Amman, Jordan
1 review
“Not the best”
3 of 5 stars Reviewed April 14, 2014

My husband and I booked a room through a travel agency, when I called to confirm the room, I gave them the confirmation number, they said there is no such number, I asked them to try by name they refused, I told them there must be a way you can confirm my reservation! After several attempts they agreed to look by the name, and told us that there's no reservation for us! I asked them to check again, and after a while they confirmed it! I was about to call the travel agency and embarrass myself! We arrived, the check in took forever, the receptionist didn't really know what she was doing, even the way she directed us to our room was misleading, and they almost begged us to change our room from pool view to sea view, which I think was done to save them from a mistake they made earlier, anyway, we got to the room, it had one towel, and one shampoo, one conditioner, and one shower gel... When we called the housekeeping to bring us the missing items, they brought us 3 extra towels!
The pools were big and nice, the hotel in general is ok. The staff are so rude and clueless! They are not trained at all, they are the kind of people you find in shops in Jabal Al Hussain!
For breakfast, I asked 2 waiters to get me some tissues, they ignored me and gave me fake promises, they'd say sure just a second, and then I see them go do other stuff! I ended up going myself to search for tissues, I mean a 5 stars hotel, doesn't have tissues for breakfast, not even napkins! The breakfast was really bad, variety wise it was really poor, and it wasn't even tasty, they had a pot with the label "grilled mushroom" when I opened it was sauteed canned mushroom, they had "Hashbrowns" but inside they had grilled baby potato! And instead of "smoked turkey" they had the basic Mortadella! & they only had live station for eggs! And we had to stand in line for that, it's nice to have live station, but since eggs are what 90% of people have for breakfast, they should have an easier and more accessible option, not limit it to the live station.
The bed and the blanket were too small, my husband and I are tiny but it was too small for us! We woke up more than once to adjust our sleep, it was one of the worst sleeping experience we had!
The value is just awful 250 jds for a night with this kind of service and quality is just so not worth it! I would go to swim only but not stay the night! Plus there's no variety of restaurants! We had to go to the Marriott for dinner!

To sum it up, it's not bad, but we will never go there again or recommend it to anyone!

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear NaditaAnathema

Thank you for posting a review on TripAdvisor in connection with your recent stay at Crowne Plaza Dead Sea Resort and for sharing your positive as well as constructive comments.

On behalf of Crowne Plaza Team, I would like to apologize once more for the dissatisfaction during your recent stay. I hope you will not let this one stay tarnish your perception of our Hotel
We appreciate your good comments about our pools and are glad you liked the hotel.

Through your comments we can improve our operation and detect the areas that need further upgrade and training, as our primary goal is to ensure that our guests are always content with the services they receive at our Hotel.

Best Regards
Firas Irsheidat
General Manager
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729 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2014

We arrived here after a few days in the desert and then Petra. We felt completely rejuvenated by the end of the stay. Smooth check in and check out. The room was clean, spacious and quiet. This hotel was recently built and it shows as everything worked. We had a small problem as we could hear music from the speaker in the ceiling, but after a phone call a man came round armed with a screwdriver and fixed it!

Breakfast was a grand spread of international and arabic food. Kids seemed to enjoy the pancakes! The spa charges 15JD per person if you're staying at the hotel to use the hydropools, jacuzzi, steam room, sauna and a pool with water from the dead sea. The spa was excellent value for money as it's huge and there are relatively few people in it. In addition they offer treatments. All the pools were excellent and never seemed overpopulated though the number of guests does increase from Thursdays as more locals travel up to stay over the weekend. The standard of service was excellent from the start of our stay to the end and in all areas of the hotel. In short, cannot recommend it enough.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear Mr_m0j0

Thank you for taking the time to tell us about your experience and making recommendation of our Resort here on TripAdvisor. We truly appreciate your kind words and are happy to hear that we were able to provide you with a relaxing holiday. Hope to see you back!

Best regards,
Firas Irsheidat
General Manager
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Amman, Jordan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2014

What more do you ask for in your vacation beside
great staff and services
lovely rooms
great facilities

Crown has it all. I am a frequent visitor and love this place.
Prices can be a bit higher than other hotels" the only drawback", other than that you will find friendly staff, smiling and ready to help on whatever you need.
guys that can make a difference in your stay ( I can't recall all their names) Ammar Jaradat, Saher and Mohammed at the pool... Even the security guard at the gate and entrance treat you as you are entering home

love the place, keep it up.. I used to prefer Movenpick for their friendly staff but crown did set a new level.

Room Tip: Sea-view: cheaper , less noise, more private, located in the middle between sea and pool
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear Taz A

I am very happy that we were able to provide you with relaxing holiday at the Crowne Plaza Dead Sea Resort. Thank you so much for taking the time to provide us with your feedback on your stay. Please let me know if you can visit us again. We would be delighted to have you back!

Best regards,
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 13, 2014

We stayed for 2 nights and had an overall good experience. We used our Entertainer voucher for buy one get one free. Our first room had a strong scent of smoke. I called to change rooms and was informed that they had no extra rooms but will send staff to spray the room. My wife then got on the phone and was stern that we needed a different room and they then "found" an open room. The reason I give a 3 star rating is due to them not being honest/straight forward about the availability of the room. The room and facilities provided were nice. They have nice beach access to the Dead Sea and staff that put the "mud" on you. They also have a huge pool for all ages and an adult infinity pool that overlooks the dead sea. I would suggest this hotel for people if they have a voucher but I couldn't justify paying full price for what was provided.

Room Tip: Get an ocean view room
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear Jon E

Thank you very much for posting your detailed comments about your recent stay at Crowne Plaza Dead Sea, and please accept my sincere apologies if we fell short of your expectations.

The issues related to rooms availability are well below our norms and unacceptable standards, and will be immediately addressed.

We all look forward to having you with us again to experience the improvement and highest service standards that you rightfully expect from Crowne Plaza Dead Sea Resort.

Best regards
Firas Irsheidat
General Manager
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Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2014

This is an amazing resort with amazing pools and restaurants. The room we stayed was on a third floor with an amazing view of the Dead Sea and the pool area. The suite we stayed had a comfortable living room,nice balcony facing the pool and a very comfortable separate bedroom and bathroom.There's also half a bath by the entrance door. There's no elevators, this could be a problem for small children or elderly if staying on upper floors. The Spa is beautiful with a nice, tranquil ambience and a restaurant, shop and gym inside. Great for couples or families with children.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear 12Piba12

Thank you for your comments on Tripadvisor. We appreciate your detailed review and we are glad to hear you enjoyed your stay at our hotel.

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Best Regards
Firas Irsheidat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nazareth, Israel
1 review
4 of 5 stars Reviewed April 13, 2014

I decided to come here upon recommendation from a friend, and considering the significant price difference compared to the Marriott, where we usually stay. We were really satisfied with our decision.

Pros: The hotel is beautiful, well organized, clean, and boasts a variety of amenities. The main pool is huge, and the spa is simply amazing. The beach is convenient and cozy. I liked that the lobby bar is open 24 hours and offers quite a rich menu. The food in general at the hotel is very good, with a branch of the famous "Burj El Hamam" Lebanese restaurants - serving delicious Lebanese cuisine. Free wifi around the hotel is a major plus. The list actually goes on!
Cons: small issues, such as the pool music being too "corny", mainly guitar instrumentals!!! Service could be better. They guys at the restaurants couldn't handle the pressure and the orders took quite long to arrive - if at all!

Summary: thumbs up for this resort. We'll be back next year!

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear Zuhairfn

Thank you for visiting Crowne Plaza Resort Dead Sea and for posting such a great review of your time with us. I was so pleased to see how much you enjoyed pools ,beach & spa facilities and your time in our Lebanese restaurant Burj Al Hammam .

I am sorry to see the note about the pool music and will share this comment with our team so that they can review the appropriate way to manage such situation. Thank you for pointing this out.

Please let us know the next time you plan on visiting and so we can personally welcome you back to the lowest point on Earth.

Many thanks and regards,
Firas Irsheidat
General Manager
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Amman
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2014

The best time to spend sun, DJ, food, swimming wow! A lot of pools here n dead sea bt ull nvr enjoy ur time like the infinity pool @ elgrito the best time n ur life! Am so sure that i wl repeat it again soon!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, April 16, 2014
Dear Jihad-arikat

I am very happy that we were able to provide you with relaxing holiday at the Crowne Plaza Dead Sea Resort. Thank you so much for taking the time to provide us with your feedback on your stay. Please let me know if you can visit us again. We would be delighted to have you all back!

Best regards,
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jordan Dead Sea Resort & Spa

Address: Dead Sea Road, Sweimah 18186, Jordan
Phone Number:
Location: Jordan > Dead Sea Region > Sweimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Sweimah
#1 Spa Hotel in Sweimah
#1 Business Hotel in Sweimah
#1 On the Beach Hotel in Sweimah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Jordan Dead Sea Resort & Spa 5*
Number of rooms: 420
Official Description (provided by the hotel):
The Crowne Plaza Jordan Dead Sea Resort & Spa offers 420 guestrooms and suites beautifully appointed and furnished to meet the highest standards, providing superior luxury and exclusive services. Awaken each day feeling revitalized with the comfortable therapeutic mattress and fluffy pillows dedicated to delight the senses of every staying guest. ... more   less 
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Also Known As:
Crowne Plaza Jordan Dead Sea Resort & Spa

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