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“Excellent Service” 4 of 5 stars
Review of Crowne Plaza Jordan Dead Sea Resort & Spa

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Crowne Plaza Jordan Dead Sea Resort & Spa
5.0 of 5 Hotel   |   Dead Sea Road, Sweimah 18186, Jordan   |  
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Ranked #1 of 7 Hotels in Sweimah
Amman
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Excellent Service”
4 of 5 stars Reviewed January 20, 2014

I stayed at the Crown Plaza not by choice, but it was part of a one week program that I was attending at the King Hussein Convention Center at the Dead Sea. While the hotel itself is a little cold, as it is huge and without character, I have to say that I was very impressed with the service. The staff are very helpful, very polite, and just amazing. Compared to other hotels in the area, I assure you that the people working at the Crown Plaza are the best.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 21, 2014
Dear abukarimwahazem

Thank you so much for taking the time to post a review of Crowne Plaza Resort Dead Sea on your Trip Advisor page. I loved reading how our team was able to wow you with getting your stay experience right. We strive to ensure that each of our team members is here to give you a perfect stay.

We look forward to seeing you again in the Land of Smiles.

Very Best Regards
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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726 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amman, Jordan
1 review
5 of 5 stars Reviewed January 18, 2014

i had 2 days "1 night" at this place
it was more than wonderful , every person of their team was great , tidy , friendly , helping , smiling .. i think i'm in Love with this place
i really can't stop thinking about that 2 days..
there i felt that all the stuff is my friends .. no strangers around
i'm surprised about the more than high level of cleanliness every where.. i tried hardly to find a trace of dust any where .. but it was like an impossible in that place
pools ?? it's awesomeness indescribable
the wooden bridge , the designs every where , the lakes , spa , the restaurants , the breakfast , the room service, the sand beach , the rooms , the stuff , relaxing areas and every single meter of this place will be an unforgettable memory in my mind
thanks for "Travel One" for recommending this place and my advice for every one "Don't plan a lot .. just reserve and go .."

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 25, 2014
Dear Moaz-Mobayed

We are happy learning that we have been able to provide you a relaxing Holiday at Crowne Plaza Jordan Dead Sea Resort & Spa , and we would like to thank you for sparing the time to share your feedback about your recent stay at our premises.

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 18, 2014

Have Big pools , have good kids pool , well trained life gaureds , good activites for kids & Adorable rooms :)
Also crown plaza dead sea hotel have clean beach , borj al hamam resturant with a great view

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 21, 2014
Dear firassehwail

Thank you for your kind review of our hotel during your recent trip to Dead Sea. We thank you for according us the opportunity to be of service to you and we are happy to note that you enjoyed your stay with us. We look forward to welcoming you back again soon.


Best Regards,
Firas Irsheidat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
1 review
5 of 5 stars Reviewed January 18, 2014

We really enjoy our trip to the dead sea , we consider our self lucky to use crown plaza resort , all we're great , food , facilities and internet access, great hospitality,

Good work , we hope will keep on this great level of services.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 21, 2014
Dear Moe Q

Thank you for your comments on Tripadvisor. We appreciate your detailed review and we are glad to hear you enjoyed your stay at our hotel.

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Best Regards
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
amman
1 review
5 of 5 stars Reviewed January 17, 2014

realy it was a wonderful experince at crown plaza Dead sea,evry thing tidy and clean,i never see ever like this spa
food and rooms and the quality of service is more amazing.
i invite my family and friend to stay there next week.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 21, 2014
Dear hasan985

Thank you for choosing the hospitality of Crowne Plaza Dead Sea Resort, and for sharing your experience with us.

We have shared your kind feedback of The Crowne Plaza, the overall service from our associates, our room and facilities, spa experience, and our restaurant, and Bar. It's our pleasure to learn that you had the most enjoyable stay and endorsed with a gracious review on TripAdvisor which we feel very grateful to it.

Thank you for your time and your patronage of the Crowne Plaza Dead Sea, and we hope you will revisit us in a near future, so we can be of your service once again.

With best regards,
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 15, 2014

Three times in one year we stayed in this pleasant hotel. Three generations and each one was satisfied !
I like the ambient of hotel, beautiful promenade walk around the central pools artistically alluminated, very friendly staf, in hot summer days it was en excellent idea from the kitchen sending plates of fresh fruits (grape, apple,water melon) every few houres ! Very refreshing!
Rooms large,clean, comfortable beds
Smal children can play under coverd playground in pool, sand..there is face painting and other activities doing with dedicated staf they are trying to please all.
The big swimming pool with some toys is giving a lot of fun to many children...
Elderly can enjoy in heated pool in quite part of the hotel!
The lifeguard man on the beach , his name is Musa is amazing too. Very active, helpful...
We will come again and again! Thanks to all.

Room Tip: For children rooms around pool
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 17, 2014
Dear Aniamman

First of all, I would like to thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Dead Sea Resort.

Though we are glad to hear that your overall experience in staying with us, especially you appreciate our nice room, and our pool facilities .

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Best Regards
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
1 review
5 of 5 stars Reviewed January 15, 2014

We were very happy to choose Crowne Plaza Jordan Dead Sea Resort and Spa. The hotel was so amazing..the quality of service they have was very excellent and the people working in the hotel was so friendly.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, January 17, 2014
Dear Honeylette d

Thank you for your comments on Tripadvisor. We appreciate your detailed review and we are glad to hear you enjoyed your stay at our hotel.

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Best Regards
Firas Irsheidat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jordan Dead Sea Resort & Spa

Address: Dead Sea Road, Sweimah 18186, Jordan
Phone Number:
Location: Jordan > Dead Sea Region > Sweimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Sweimah
#1 Business Hotel in Sweimah
#1 Spa Hotel in Sweimah
#1 On the Beach Hotel in Sweimah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Jordan Dead Sea Resort & Spa 5*
Number of rooms: 420
Official Description (provided by the hotel):
The Crowne Plaza Jordan Dead Sea Resort & Spa offers 420 guestrooms and suites beautifully appointed and furnished to meet the highest standards, providing superior luxury and exclusive services. Awaken each day feeling revitalized with the comfortable therapeutic mattress and fluffy pillows dedicated to delight the senses of every staying guest. ... more   less 
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Also Known As:
Crowne Plaza Jordan Dead Sea Resort & Spa

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