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“What differentiate this hotel” 5 of 5 stars
Review of Crowne Plaza Jordan Dead Sea Resort & Spa

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Crowne Plaza Jordan Dead Sea Resort & Spa
5.0 of 5 Hotel   |   Dead Sea Road, Sweimah 18186, Jordan   |  
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Ranked #1 of 7 Hotels in Sweimah
1 review
“What differentiate this hotel”
5 of 5 stars Reviewed August 15, 2013

I've been nearly to all deadsea hotel but this one was the best.
The rooms are big, clean and the mini bar is free of charge , nothing is missing they care for every small detail.
The pools are big and the staff keeps providing u with water, ice and fruits conteniously and free of charge while setting on the pool.
The staff are the BEST among all the Dead Sea hotels they r never late and very helpful.
Even the food is perfect , I totally recommend this hotel u will feel the difference from the moment u check in :)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 24, 2013
Dear Lsab22

Thank you for taking the time to tell us about your experience and making recommendation of our Resort here on TripAdvisor. We truly appreciate your kind words and are happy to hear that we were able to provide you with a relaxing holiday. Hope to see you back!

Best regards,
Fakhri Hindiyeh
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jounieh, Lebanon
1 review
5 of 5 stars Reviewed August 12, 2013

We stayed in the Crowne Plaza from the 8th until the 11th of August and I wished we could have stayed longer. We had a very positive experience. The staff was great, always smiling and always eager to help. I have to emphasize on that because it's important for me to feel welcomed in a hotel and that they did make me feel.

Rooms:
Good size, clean and very comfortable beds.
Bathroom are a bit small.

Food:
Average to Good. The breakfast was the same every day. The dinner buffet was different every night.

Spa:
Beautiful big spa with great staff and fairly priced. The staff was always smiling and always eager to help (again important.)
Huge hydro pools, a dead sea pool, outdoor Jacuzzi and separate male and female sauna and stream room.
Since it's a fairly new resort, the treatments are limited and so are the therapists, but what they have, makes up for what they lack. I tried a different treatment every day (Oriental massage, Swedish massage, and Aroma massage) and they were all good. I wanted a Hammam, Hot Stone massage and Thai massage.They didn't have any of those but I was assured that in near future these treatments would be available.

Relaxing area with a waterfall, that wasn't working, was a nice place to relax and have a cup of tea or fresh lemonade. It would have been nice to have some fruit.

My overall experience was great and I would definitely go back again but next time it will have to be when the weather isn't that hot. I wasn't able to enjoy the sea that much since the water didn't offer any relief from the sun. I was glad for the indoor hydro pool in the spa that really offered relief from the heat.

Room Tip: Sea view rooms to enjoy the beautiful sunset on the balcony.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 24, 2013
Dear Mr. Mathius,

I am so glad to read that you had one of your best resort experiences with us and thank you for sharing such a positive review here on TripAdvisor. It seems that you were able to appreciate all aspects of our Resort including accommodation, Spa, food and other Facilities.

Should your Vacation plans bring you back to Dead Sea, please do visit us again.

Best regards,
Fakhri Hindiyeh
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2013 via mobile

With all my respect Crown plaza is the worst 5 star hotel in Dead Sea from the unqualified staff to the quality of service plus the price that depends on the receptionist guy mood and what the guest's nationalities... One extra thing (Don't try Burj Al Hamam Restaurant please).

  • Stayed August 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 11, 2013
Dear Mr. Fahed
,
Thank you for posting a review on TripAdvisor in connection with your recent stay at Crowne Plaza Dead Sea Resort and for sharing your constructive comments.

Through your comments we can improve our operation , as our primary goal is to ensure that our guests are always content with the services they receive at our Hotel .

We would like to inform you that the rate is announced on our site and we always have promotions, and the rate is according to the room types available and the reservation date.
and it is fixed to all nationalities, there is no difference.

We would like to assure you that we are striving to meet and exceed all our guests’ expectations. We will always make sure to deliver a comfortable experience on your future stays, looking forward to welcome you soon at our resort.

Kind regards,
Fakhri Hindiyeh
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al-Mangaf, Al Kuwayt, Kuwait
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 9, 2013

What can I say about perfect? Nothing. The staff has been absolutely better than wonderful. They ALL were so helpful and ready to go the extra mile when we encountered a problem with our rental car. The food in the restaurants I can only say was excellent.

We have traveled around the world and enjoyed a lot of spas, but wow, this one was fantastic. Thank you to all for our relaxing day. Also priced within reason.

My husband wants to live in this wonderful place forever. We came home from a tiring day of touring sites to find a hearts and flowers on our bed. This hotel is as close to Heaven as any one will ever get. WE ARE DEFINETLY COMING BACK AND YES. STAYING LONGER.

Room Tip: A room with a sea view is the best. So nice to sit in your patio and watch the sunset over the Dead...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 11, 2013
Dear Mrs. Godzilla,

First of all, I would like to thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Dead Sea Resort.

Though we are glad to hear that your overall experience in staying with us, especially you appreciate our service, food , facilities, Spa .

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Best Regards

Fakhri Hindiyeh
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 8, 2013

From the start to the end a Terrible hotel, staff are incompetent and not interested in guests. Requests for room service and to make up rooms take hours, one day it took them over 4 hours to even bother to send someone to make up the room. Including the reception providing wrong information on free breakfast. It is over priced and should be less than a 3 star resort, everything closes around the pool at 6 and no service unless you wait until dinner time. Pity because the location is fantastic and the view to the Dead Sea is great, the food leaves much to be desired, and with the other hotels around it and new franchises coming up around it, it will definitely lose business.

Room Tip: There are much better hotels in and around this hotel.
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  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 11, 2013
Dear Sir,

Thank you for posting a review on TripAdvisor in connection with your recent stay at Crowne Plaza Dead Sea Resort and for sharing your constructive comments.

Through your comments we can improve our operation and detect the areas that need further upgrade and training, as our primary goal is to ensure that our guests are always content with the services they receive at our Hotel .

We would like to inform you that Rabbel Lounge is open 24 hours and we serivce food and Beverage. Additional to the Happy Hours, where you can enjoy the drinks at 50% discount from 5pm to 7pm

We would like to assure you that we are striving to meet and exceed all our guests’ expectations. We will always make sure to deliver a comfortable experience on your future stays, looking forward to welcome you soon at our resort.

Kind regards,
Fakhri Hindiyeh
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jounieh, Lebanon
1 review
5 of 5 stars Reviewed August 6, 2013

i have traveled the world but i always ask myself why are hotels so cheap and stingy in dealing with guests although we are paying hundreds of dollars? the minibar is always overpriced and even internet is charged..... in this hotel the crowne plaza dead sea in jordan is different from all the other hotels in the dead sea where i enjoyed with my family the following priviliges:
1- free child under 12 years old
2- free internet all over the resort that actually is very efficient
3- family oriented resort
4- full of activities especially for children also and full of amenities
5- free minibar excellent by the way
6- 1st class amenities and resort is excellent built with excelent finishing and design
7- very comfortable rooms and mattresses
8- even the cable channels are very well chosen
10- all the employees no exception break their backs for you
11- free cold water and ice all over the resort and even at the pool or the beach
12- every 2 hours a waiter runs around the guests with refreshing fruits platter
13- excellent breakfast buffet full of choices and 1st choice quality
14- room service is very efficient and fast
15- prices are very reasonable
BELIEVE ME FOLKS I DONT WORK FOR THIS HOTEL AND I HAVE NO RELATIONSHIP WITH THEM OTHER THAN AN OCCASIONAL GUEST, AND ALL I CAN SAY IS THE I WAS OVERWHELMED WITH THE FRIENDLY SERVICE I RECIEVED FROM THE MOMENT I ARRIVED AT THE FRONT GATE OF THE HOTEL.... BRAVOOOOO THEY DESERVE 7 STARS

Room Tip: choose a sea view room its wonderful especially at sunset .... all rooms are close to the main poo...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 7, 2013
Dear Mr. Zoghaib,

First of all, I would like to thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Dead Sea Resort.

Though we are glad to hear that your overall experience in staying with us, especially you appreciate our nice room, and the food , facilities and the Breakfast, additional to the benefits.

We hope to see you again in the future at Crowne Plaza Dead Sea Resort. Please do not hesitate to contact us in the future if we can be of any assistance with another stay.

Best Regards
Fakhri Hindiyeh
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2013

Good location and aesthetically pleasing buildings around a massive swimming pool. Staff on arrival welcoming although the Reception staff don't cope well when there are more than 2 persons checking in. Pleasant rooms - but no slippers or dressing gowns provided. Complimentary room refrigerator has 2 bottles water and 2 sodas - not good for thirsty guests. Downside is the heat in July/August especially if you want a swim in the Dead Sea. Don't eat at the Burj Al Hammam - overpriced - can't cook chicken. The escalop poulet was like rubber - good for frisbee enthusiasts visiting the sandy beach. Neither was the breakfast buffet (opens 6:30 - 11;00) of 5 star quality. The chef was not on duty at 08:00 and when he arrived he couldn't cook scrambled eggs - also looked and tasted like rubber - at least this hotel are consistently bad at chicken. Coffee was tasteless warm and had obviously been brewing since the early hours.If you want good tasty food at reasonable prices and excellent service go to the Rabbel bar on the reception floor.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPR_Jordan_DeadSea, General Manager at Crowne Plaza Jordan Dead Sea Resort & Spa, responded to this review, August 7, 2013
Dear Mr. Keith

On behalf of Crowne Plaza Dear Sea Resort, we would like to extend our sincere apologies for the inconvenience you have faced during your stay with us.

Your feedback is of tremendous value to us and please rest assured that your comments have been shared with the department heads concerned and corrective action has been implemented immediately to further improve our service as your evaluation will form an important part to monitor the quality of our services and facilities.

We value your comments and assure you that we take these matters seriously and we are always thriving to provide the best quality of service which represents our brand.

Once again we apologize for the inconvenience and we look forward to receiving an email for your next visit .

Regards
Fakhri Hindiyeh
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jordan Dead Sea Resort & Spa

Address: Dead Sea Road, Sweimah 18186, Jordan
Phone Number:
Location: Jordan > Dead Sea Region > Sweimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Sweimah
#1 Business Hotel in Sweimah
#1 Spa Hotel in Sweimah
#1 Luxury Hotel in Sweimah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Jordan Dead Sea Resort & Spa 5*
Number of rooms: 420
Official Description (provided by the hotel):
The Crowne Plaza Jordan Dead Sea Resort & Spa offers 420 guestrooms and suites beautifully appointed and furnished to meet the highest standards, providing superior luxury and exclusive services. Awaken each day feeling revitalized with the comfortable therapeutic mattress and fluffy pillows dedicated to delight the senses of every staying guest. ... more   less 
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Also Known As:
Crowne Plaza Jordan Dead Sea Resort & Spa

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