What will you say to a property which is located on an Island, surrounded by back waters and overlooking a gorgeous beach and a pristine indian ocean.... but leaves a bitter taste due to service quality.... Yes its a Lost Paradise,
We stayed on our anniversary there and apart from the location and f&b, this resort really lacks basic service standards what we expect from a A grade Island resort and mind you the cost is not that cheap.
We were taken to our cottage room where cleaning was still going on and in a hurry to finish stuff, they forgot to load the refrigerator, there was no in-room dining menu, neither any help phone number mentioned anywhere, we had to wait outside the room and look for attendants.
The service to serve you was also late and forget about cleaning the remaining dishes(despite cleaning the room everyday) the dishes were never pickedup. I had to call my agency and complaint, following which the manager met us and assured best of services.... Well they never came.
Apart from the Restaurant staff and chef who made our day special on the anniversary dinner with some lovely food, the overall service standard is very poor. We had to wait for 1 hour for someone to pick our luggage.
Try some other place.
- Official Description (provided by the hotel):
- Estuary Island is world class resort located at Poovar, near Trivandrum in the state of Kerala, India. The uniqueness starts from the natural setting - where a lake, river, sea and beach meet. True to the name in spirit and substance, its a four some island experience, one would cherish in all aspects. ... more less
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- Also Known As:
- Estuary Island Hotel Thiruvananthapuram (Trivandrum)
- Estuary Island Puvar
- Estuary Island Resort Kerala/Puvar, India