We have always travelled on a budget, we always expect to get what we've paid this is a 5 star AI but no ice-creams and sprits aren’t included. This is just missing some traditional customer services and just a few basic gestures would go a long way. Hopefully with a new manager they could turn this hotel around. The hotel is beautiful and clean, lovely setting. The weather is lovely and the food is good, some of it is freshly cooked while you wait, the bread straight from the oven is amazing. You literally stand and watch them cook it and it's straight on to the plate, the same with the fruit. The lift to the beach is good fun and the bar snack seem to be better by the beach for children, they have sausages, chicken nuggets and pancakes. There are some pushing in and even some adults pushing in front of children. The restaurant is quite small for the size of the hotel, and feels a bit cramped. If you manage to get a table in the outside area the views are beautiful. The hotel is quite far from anything and is very quiet, there is a small town a 5 minute bus journey away for 2TL and from there you can get a bus to Bodrum for 5TL. The hotel offer a coach trip to Bodrum for 13E. We did it ourselves and it's much cheaper and easy.
Most of the staff are polite and lovely, they work long hours and for basic money so I am not surprised they are not always the most helpful and enthusiastic people especially when most people don't speak to them nicely or use manners. This is one place it could be slightly better but that's down to management cutting corners/saving money and employing too many young un-experienced staff.
Entertainment staff are fantastic, always busy and make an effort to speak. Jambo-Jambo is very funny.
Sunbeds-I haven’t been anywhere when this is not a problem, I am not sure if this will ever be resolved. If you want a bed the only thing you can do it get up early and get a towel down. It is annoying when people who reserve beds and don’t use them all day.
The pools are clean and lots to choose from, the slides are good fun. The lifeguard by the slides is very sweet and makes an effort to say hello.
This is a mixed review, first impressions count and as ours was unfortunately not great due to the circumstances.
Firstly- On the beach didn't notify us of a flight time change, it was only an hour later but had it been the other way we could of missed our flight. They hadn't told us about the later time or our transfer company, we missed our transfer. Thankfully they put us on another one but had to wait an hour, then he had to do lots of drop-offs, the driver put on a horror film, with my 2 children in the bus and no seat-belts. and the hour transfer we paid for turned into 3 with waiting time. It was nearly 1am and hot, we hadn't had a drink for hours as we thought it would be a hour and we would be at our hotel. There are many cheap on line travel agents and we have used before and they have been fine, I know you get what you pay for but notifying us of something as simple as a flight change is basic.
We got to the hotel and we hadn't been allocated rooms, speaking to someone the following days, in that hotel they don't pre-book your rooms it's luck when you get there as to what you get. We were given 2 rooms as requested. I thought as a joint booking they would be next door but they were at opposite ends of the corridor. 1st room was fine, no balcony (that's not guaranteed) very clean and modern rooms.
2nd room, 1 double bed for 3 of us, I asked about beds and he said, we don't know how many beds are in each room until we go inside, they offered to go and find us another bed. This took over an hour and we really just wanted to sleep after a long journey. When we finally got into bed and tried to shut the door I realized the lock was broken, the man at reception tried his best to fix it and couldn't so said to me 'tomorrow' we had to sleep in a room with the lock not working. If it had been earlier and not a long journey I would of asked to be moved. I asked if we could have a drink as it had been a long process, he wasn't going to but then said 'ok' he returned with 1 bottle of warm water.
2nd night- Myself and 2 children woken at 1;30am by someone banging on our door, demanding in broken English 'open, it's an emergency' I tried to ignore it but they weren't giving up. I opened the door to find 2 hotel workers telling me they have come to take a bed. At first I thought it was some kind of joke as we were a bed short the night before. I said that I was using all the beds and it was early morning and my children were trying to sleep. She barged past and said she was coming in to check. By this time she had managed to scare the children wondering what was going on. With a quick apology she turned and left.
I think a bit of staff training and organising the rooms/check-in and improving the AI with things like ice-cream this hotel could be a popular and busy resort.
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- Also Known As:
- Green Beach Hotel Gundogan
- Green Beach Gundogan