Hotel didn't inform on their own web site about the constraction. %10 of hotel is ready to serve (playground, main pool area, restaurant, pool bar, our room etc). As attached you can see some pictures why even our suite was not ready to serve. The animated pictures on the website which shows the whole concept is misleading. The big swimming pool is still not ready.
The quality of the finished parts are low and poor of execution. The concept of the hotel is very good but the dancing girls after 4pm in the beach including the loud disco music is not a family concept.
The staff is trying the best for customer satisfaction but the director of the reception is overwhelmed and not proffesional. He has no qualifications how to talk to unsatisfied guests and no experience in claim management.
If you really want to enjoy your holiday come back in at least 1 year.
We would never come back again to this hotel because we dont believe that the management will fix all these issues at all. The price performance ratio is not acceptabe.
For a family trip it was a disaster !!!
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