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“Enchanting Stay made by Gifted Hosts” 5 of 5 stars
Review of Monteverde Lodge & Gardens

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Monteverde Lodge & Gardens
3.5 of 5 Hotel   |   | 400 mtrs east (uphill) from the Frog Pond, entrance on the right hand side of the road, 6941-1000, Costa Rica   |  
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Hotel amenities
Ranked #2 of 19 Hotels in Monteverde
Certificate of Excellence 2014
Grapevine, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Enchanting Stay made by Gifted Hosts”
5 of 5 stars Reviewed January 6, 2013

Last week we enjoyed two peaceful and relaxing nights in the company of the fine people that grace this Lodge. More than being welcomed, we felt cared for each moment of our brief visit. A thousand thanks to Juan and Javier who spoiled us at every meal and no less to Cindy who attended to our every need. In over rwenty years of travel we have never experienced a hotel staffed with such genuine, warm and talented people.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Monteverde Lodge & Gardens, responded to this review, January 7, 2013
Dear Jon M,

We appreciate you taking the time to write a review of Monteverde Lodge & Gardens but especially for pointing out how special and talented our staff is!

This wonderful team of talented young people thrive on offering guests the luxury of being taken care of by people who truly regard the guest as their sole raison d’etre.

They are going to be tickled to read your review.

Please do come and see us again.

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
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581 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
London, England
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed December 25, 2012

This place never pretended to be a five star resort and it exceeded our expectations as a place to sleep between local activities.

The lodge itself is hard to date being architecturally interesting - with a 50/60/1970s look to it - although I think it's actually rather newer.

Pluses:
- Cindy on reception was (like all the staff) every helpful and smiling.
-Suprisingly for an out-of-the-way place, the food was extremely good - they re-opened the restaurant for a mid-afternoon lunch after our late arrival. The 'gallo pinto' breakfast was the best in Costa Rica.
- The rooms, while not huge, are architecturally interesting (upstairs - vaulted ceilings) with balconies with long views to the forest and with comfortable beds
- The bath (well shower) room is newly refurbished (albeit compact)
- The lodge is walkable into the (hilly) town (St Elena - with a kind of ski/frontier vibe with a few restaurants and a supermarket) - other hotels are not
- The lodge is set in beautifully landscaped gardens
- There is a litle-used indoor hot-tub

Negatives
- The access to rooms is rather institutional (think deluxe school trip) down long corridors with wood-effect flooring where the room bathrooms have internal windows onto this corridor.
- The digital room safe is the most secure I have ever found - it would never open it once set (Cindy to the rescue each time).
- The sound insulation between the rooms is poor - hearing word-for-word the conversation of the next room's occupants after their 5am alarm call isn't good.

Overall this is one of my favourite places to stay in CR. It's not the last word in luxury and it never pretended to be so. But it is rather good.

PS Do the twilight tour in the reserve right next to the lodge and ask for Esteban/Steven as your guide. Amongst various creatures, we saw a sleeping sloth after just one minute. Also the italian restaurant (forgotten name) nearest to the Monteverde Reserve is a great place for lunch after a tour.

Also, Trio the resaturant is good and walkable - just past the big supermarket in St Elena. When you think "it can't possibly be over there", that's where it is. Many other restaurants just a short drive from town were completely empty - not sure why.

Room Tip: Given the issue with room-to-room noise, I imagine the upstairs rooms are probably worth the premium...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Monteverde Lodge & Gardens, responded to this review, December 26, 2012
Dear LondonTravel1,

We really appreciate your detailed review, heartfelt thanks for taking the time to write it.

Of the many things you said, I liked that you mentioned Cindy’s outstanding service and that the lodge exceeded your expectations. Part of our philosophy is to under promise and over deliver.

It’s wonderful to know that you enjoyed the food as much as you did, especially the Gallo Pinto.

The lodge was actually built in 1991. We built it at a time when it was only the second lodge in the region with private bathrooms. When first built, the lodge won prizes for its design. Guests tell us that features like the vaulted ceilings; the hot tub atrium and the open fire place give it a special feel.

You’re right; the hallways aren’t quite in keeping with feel of the public areas. We try to keep them bright and filled with tropical plants and when the weather allows we open the windows to the gardens so that you can stop and check out anything happening outside.

The sound proofing between the rooms is a result of the time when the lodge was built. We are working on correcting this, but installing the insulation is a slow expensive process and we make the renovation as cash flow allows.

We want to apologize for the inconvenience of your safe not working. The circuit boards tend to accumulate moisture given the humidity in the region, they then stop working. We do our best to keep them dry and functioning but there are times when they break down. We are pushing for a special rainforest version of in room safes!

Coming all the way from London, we realize that you may not be in Costa Rica soon, but if you ever decide to come back, you might want to consider out sister loge. Tortuga Lodge & Gardens. Reviews are available here on TripAdvisor.

All the Best,

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Circleville, Ohio, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 20, 2012

My husband and I stayed at the Lodge last week for two nights as part of a longer trip and really enjoyed it. It is a very quiet and peaceful place, with beautiful grounds to explore in your downtime. The hot tub felt wonderful after hiking and the fresh flowers and decorations around the public spaces really added to the feeling of relaxation. The rooms were quite nice, but not extremely fancy, which is perfectly expected in a lodge setting. The best part of the stay however, was most definitely the staff. They were very friendly and welcoming- I learned more about Costa Rica by sitting at the bar and talking to Jeff than I did through the rest of my stays combined! :) My only small complaint is that the food seemed to be rather pricey, but I'm assuming that this is the norm for the area since it is a tourist type town.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Monteverde Lodge & Gardens, responded to this review, December 21, 2012
Dear Tashawnda M,

First of all I want to thank you for your review. We are delighted to hear how much you enjoyed the lodge, the grounds, hiking and soaking in the hot tub. You seem to have experienced exactly what we strive to create, a peaceful and quiet place to come back to after a day of Cloud Forest exploration.

It was also great to hear how much you enjoyed the staff and speaking with Jeff, your bartender. I'm glad that you enjoyed learning about Costa Rica from him. We have a bright group of people working at the lodge and are very proud of them.

I saw that you felt that the meals were a bit pricey so I went online to compare with some of the more upscale US chains. What I found is that dish for dish, our prices are slightly higher. Part of that difference has to do with the cost of getting some of those ingredients from San Jose to Monteverde.

Where you may end up paying more is that our menu's are smaller and don't offer as many of the lower priced items as what you might find at home.

I hope that you enjoyed the food and the view from the restaurant. The menu and prices are posted on our website, so it is possible to have a look before arriving. I highly recommend the Tuna Tartare, the Basil Baked Snapper and the Orange & Passion Fruit Baked Tart!

Happy Travels,

Natalie Ewing
Chief Marketing & Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalton, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2012

We stayed at the Lodge over Thanksgiving. We were greeted by a handsome young bartender offering us tasty lemonade/mint drinks. The desk staff was so friendly, especially Fancinie, and they gave us endless suggestions on how to spend some time after our tours of the rainforest. Our boys 10 and 9 LOVED the bat exhibit. They couldn't stop talking about bats, it's now our science fair project. The hotel is very cozy - reminding us of a great ski lodge. We made friends playing scrabble and around the fire during afternoon coffee and treats. The rooms were quiet and the bathrooms were very well appointed. Being the end of the rainy season, the hotel even offered boots, umbrellas and ponchos. There are several computers to access if you needed to connect to the outside world, but it was great to totally unplug. The hotel is walking distance to the small town and offered beautiful gardens and walking paths. We would definately come back again. Keep up the great job everyone.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2012 via mobile

I was a little worried coming to the lodge because of how rustic it is. I was pleasantly surprised by how comfortable I was the entire stay. The restaurant was great, service was top notch, and the rooms very clean. The gardens were very charming and the hot tub a great perk after a morning of hiking in the cold and wet cloud forest. I would certainly return to this hotel!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 15, 2012

It's called a lodge for a good reason, so please don't come expecting a big hotel. It serves as a quality base for the outside tours that you'll be doing once you get here and is highly recommended. Service is extremely good, with very efficient check-in and good humour from the receptionists. Rooms, food and comfort are all excellent.

Rooms are of a good size, all having forest views with my room benefitting from a small balcony. Bathroom was very good, with an efficient shower and decent products. Breakfasts were delicious - try the 'typical' breakfast...

There is a large hot tub in a great greenhouse style room, which has plants from outside crawling through giving it a genuinely back to nature feel!

The architecture in the communal areas has great charm and will in years to come be a classic example of late 80's design, with an open fire surrounded by red brick, as well as the greenhouse. The rooms had lovely touches, including wooden lamps that would cost a fortune back in London.

The beautiful gardens lead straight into the forest - there was a sloth 10m from the hotel! The hotel advises you to do a quick scorpion check each day, but don't let that put you off.

Monteverde town itself is a strange place - it really reminded me of a 1990s ski resort, but without the snow. Its full of small bars and restaurants formed out of cabins and has a ski 'chilled out' feel to it.

I totally recommend this unpretentious but quality accommodation as part of your stay in Costa Rica. It has a bit of a grown-up dorm feel to it as it is a lodge, but that all adds to what is a very charming and comfortable experience.

Tip: the drive there is fine as long as you have a 4x4 and as long as you respect the road as the terrain can be tough to navigate. Once you are off the dirt track, there are great stretches of well maintained road. I saw a hire car flipped on its side on the dirt road with some sheepish young travellers by the side of it. I can't speculate on what had happened those few minutes before i passed by, but treat the road for what it is - it's not an adventure playground.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Monteverde Lodge & Gardens, responded to this review, December 17, 2012
Dear Fabregasuk,

Thank you so much for taking the time to review Monteverde Lodge & Gardens. I am delighted to see that you enjoyed the rooms, food, comfort and gardens.

We want to thank you for pointing out the difficulty of the drive. This is something that we communicate to people looking for information about getting to Monteverde on their own on a daily basis. You are right, although the road has gotten much better in recent years, driving up that mountain road is not to be underestimated.

We have a section of our website (accessible via Trip Advisor), called How to Get Here, where you can read about Costa Rican Road Rules and download driving instructions to get to/from Monteverde from various different locations. We recommend that you call us when you begin the drive so that we can be expecting you.

Thanks once again, we hope you will return to Costa Rica.

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tring, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 13, 2012

In our two week stay in Costa Rica this was the most expensive hotel we stayed at, we wanted to end our excursion with a nice hotel. I was expecting it to be a little pricey and disappointing for the price but i was pleasantly surprised.
We were greeted with welcome drinks and a man ready to help us with our bags. Now, usually I HATE it when hotel staff try to help you with bags etc as you can usually do it yourself and then you just have to tip them and you never know how much to give etc etc. However, I did have my hands full (with my welcome drink) so i accepted his help. When we got to the room i got a couple thousand colones as a tip (few dollars...i'm not tight im just British!) and offered it to him but he looked completely perplexed. He was not expecting it in slightest and was extremely grateful. This is something this hotel does well (in keeping with the rest of Costa Rica) in that they dont really encourage tips ut they do have small tip jars on the bar that you can put something in at the end of your stay if you wish but its not expected.
The Bar was nice, with a lovely log fire. Decently priced (considering location) domestic beer with very helpful bar staff.
Would like to make special mention of bar staff and restaurant staff they were so friendly and helpful and funny. They made us feel very comfortable.
We thought since we had had mainly chicken and rice for most of the holiday we would splash out a bit on a nice hotel dinner. It wasn't ridiculously expensive, about $25 for two courses which is expensive for Costa Rica but not for most other places if were are honest, but my word it was a fantastic meal. I had the steak with Chimmichurri sauce...brilliant.
Monteverde is a lovely area, and this is a lovely hotel to spend a few nights in.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monteverde Lodge & Gardens

Address: | 400 mtrs east (uphill) from the Frog Pond, entrance on the right hand side of the road, 6941-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Monteverde
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in Monteverde
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Monteverde Lodge & Gardens 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
12 Forest View Downstairs Rooms. 12 Forest View Balcony Rooms. (A little more expensive, but worth it. See What Reviewers have said by clicking on "room tips") 1 Downstairs Room is Wheelchair Accessible. • Beds: 2 Downstairs Rooms and 2 Upstairs Rooms have 1 King Bed. 10 Downstairs Rooms and 10 Upstairs Rooms have 2 Double Beds. • All rooms have: In-room safe, hot water, coffee maker, ceiling fan, reading lamps, hair dryer and free wireless internet. • All rooms don't have: TV, AC, or mini-bar. • Service Style: Personalized, informal, caring. • Restaurant: Cuisine: What a Costa Rican Grandmother would cook if she was also a creative and contemporary professional chef. •Atmosphere: Quiet, laid back and tranquil. No background music. Open fireplace. • Suggested activities at Lodge: Butterfly and Hummingbird Garden. Plan 1-2 hours. Main Bromeliad and Fern Gardens and La Posa de Yolanda Solar heated Pool. Plan on spending a morning or afternoon. • 3 Computers with internet for guest use at no charge. Spend as little time as possible. You're on vacation. • Suggested stay: 2-4 nights. • Owned and Operated by Costa Rica Expeditions ... more   less 
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Also Known As:
Monteverde Lodge And Gardens
Monteverde Lodge & Gardens Hotel Monteverde Cloud Forest Reserve
Monteverde Hotel Gardens
Gardens Hotel Monteverde
Monteverde Lodge & Gardens Costa Rica

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