We stayed in the Chalet Building which I had already read elsewhere was not as nice as the main building (which has the newer rooms) but we booked the trip last minute so we didn't have a choice, and took what we could get.
The hotel has free wi fi in the main building, and has a computer with free internet access which was useful. The Chalet Building also has several sitting areas on the first floor, not sure if there is wi fi access there or not.
The hotel itself is up on an unpaved, bumpy side road from the main two lane road that goes through town. We took taxis into town several times daily, as this hilly road makes this hotel far from the main road.
Monte Verde is not an easy place to get to- if you come from Arenal like we did, you will probably take a boat ride over (boring ride, about 45 minutes long) and then drive in a mini van about 2 hours on bumpy unpaved roads- this is the "jeep boat jeep" way to get there, though there are no jeeps involved.
So, once we got to the hotel around 11 am, we were pretty tired from the trek to get there. We were told the room would take about 30 minutes to be ready; an hour later I asked if the room was ready (I had to remind the woman that we had been waiting an hour in the lobby area for our room), and after checking, she said our room had been ready but that housekeeping forgot to tell her, as they were busy! The same woman did set up a couple of tours for us, so in that regard she was helpful. The hotel has a binder up front with brochures and prices/times of tours and will book the tours for you.
We had room #12, which had a great view of the lake and mountains. VERY basic room- just big enough for the bed and dresser. Bathroom was ok. Very rustic, cabin like feel, which I am not particularly fond of. No TV or even a clock.
There wasn't a telephone in our room, which we thought was standard. I had asked for a wake up call for a 7am pick up for a hike the first morning there and never received it (luckily I woke up on my own in time). When I asked about it later, I was told I did receive a wake up call. Only later when we saw phones in other rooms did we realize that our room was the only one without a phone, hence the absence of the wake up call! When I told the front desk at check out about this, they had no idea our phone was missing.
The restaurant has horrible service and is very slow- even when I was the only patron in the place (twice). Avoid eating here.
I would under all circumstances try to avoid the Chalet Building!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.