We arrived on 6th August and stayed for 2 weeks at this hotel. We have 2 children aged 6 and 3 and overall the swimming pool and entertainment team are what makes this hotel. Firstly to start with the negatives. We had to wait over 1 hour to check in when we arrived. Kids were very tired and hungry but no food was available for them. Most of the guests are either German, Russian or Turkish. English is not commonly spoken so most of the staff don't really understand requests being made. The restuarant is ok but the food after a while is repetitive and the service is slow so be prepared to have your plates with your main dinner still on the table when eating dessert. It seems very strange that the new part of the hotel was updated but does not accommodate for families of 4 or more. We therefore had to stay in the old part of the hotel Royal Garden as opposed to Royal Select. The rooms really need modernising and are dated but are acceptable once you get used to the standard. Policy is ridiculous with regards to towels. You have to pay €1 for each time you want to change your swimming towel so be prepared for this. Aqua park slides are only open from 10-12 and 3-5 which is ok but would be more fun if they were open for longer. The beach is not fantastic with hard stones there are better beaches within a bus ride if beach is the main attraction but there are water sports on site. As an all inclusive guest drinks only available up to midnight but the only alcohol included is wine, beer, vodka and gin which was ok for us but be prepared to pay for cocktails and other alcoholic drinks. There is a games room but you have to pay for everything if you want to play games.
On the plus side the entertainment team were fantastic and made the evenings really enjoyable involving the audience and the children. The mini club is also very good and involves the children in all sorts of activities including t-shirt painting and mini olympics. The pool is great for children and adults. There are 4 swimming pools for the kids and also 2 main adult pools all within close distance from each other. The spa facility is also very good. Overall it was a good holiday not the best in terms of standards but certainly enjoyable for families with some good adult entertainment too!
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