Some of the senior citizens from Lowood, Qld went stay here for one week . The hosts were the most fantastic couple, and could not do enough for us. Their meals were superb and varied. Breakfasts were hot one morning and continental the next. Our rooms were lovely with heaters & fans or reverse cycle air conditioning. The towels were lovely and thick and tea and coffee were available to make in your room, which included a small fridge. Our beds were not made by staff, but we did not mind, and our towels were changed every 2nd morning. If you want to have towels, linen etc done for you you should expect to pay more anyway. I have no idea why these other people had complaints of any kind, as I would recommend this place to ANYONE, wanting a relaxing holiday in such a friendly place with GREAT people!