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“Not even close” 2 of 5 stars
Review of Delphin Deluxe Resort

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Delphin Deluxe Resort
5.0 of 5 Hotel   |   Alara Turizm Merkezi, Okurcalar 07148, Turkey   |  
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Ranked #1 of 25 hotels in Okurcalar
London, United Kingdom
1 review
8 helpful votes 8 helpful votes
“Not even close”
2 of 5 stars Reviewed January 11, 2013

Wow, not sure why so many good reviews for this hotel, I am amazed. I went to Deluxe this Fall of 2012, and I made my choice based on TripAdvisor review, boy that was a disappointing experience!!! I've traveled to many places around the world, and even in Turkey, this is by far not even close to being a great resort as it is advertised. First of all, it's an old resort, the building is old, the rooms are not very clean, the lobby is small and dirty, so is everything around. I would give it a 3 star, but not a 5*. There are many many better alternatives in Turkey, for this price, I am really discussed to see all the positive reviews, and how that ruined my experience, and expectation. It's an average facility, with average food, and average service, not sure how they are allowed to be 5*, but I guess it works for all the people who have put the great reviews. I am not biased, I just want to give an honest opinion. If you are under 40 I do not see why would you go to this place, it feels really old and it's not worth it. Many resorts will get you a better deal, with newer facilities. I just want to express my disappointment, and tell people not to trust all the positive reviews that are out here. Trust me on this one, it's not my first resort I've visited, and the expectation were too high, I was very very disappointing... good luck and look for alternative resorts with newer facilities....

Room Tip: Do not trust all the positive reviews, this resort is not great as advertised by many, and it's...
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
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English first
Sofia, Bulgaria
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2013

I traveled with my wife. Upon arrival we were assigned a room on the top floor which was visibly substandard for a 5* hotel: it was small and the window was near the low ceiling though with a seaview (what we had paid for). On the first morning we were awakened by a low thunderous rumbling coming from the roof just above our room. Some very heavy duty machinery was switched on and I cannot imagine anyone surviving it for the length of the regular stay there. The administration agreed to move us to a normal room which of course did not provide the planned seaview. My second point of dissatisfaction was the so called 'adults-only pool'. You might expect no children there running around the pool but alas, it was not to be, far from it, though I appealed to the staff to do something (they helplessly shrugged). I have nothing against children, just on the contrary, but not when they were brought by large companies of indifferent Rumanian/Moldovian young parents who were in the habit for forming something close to a gypsy camp around the pool. Puking and crying by babies around the pool is something you are advised to be prepared for. The last thing I was unpleasantly surprised by was the sandless beach but you can stay by the pools.
Everything else was just perfect: the minibar stocked daily with soft drinks and Turkish beer (not that bad); the variety of the food offered was staggering - I made a 12-minute video walking around the stands with the food never repeating a frame! Staff is very friendly - they were walking around the pools with carts offering drinks and fruits, or (can you believe that) polishing your sunglasses; in the evenings you could smoke a sheesha (free), watch a 1-hour entertainment, dance in the beach party or just sit contented outside and drink sparkling wine (cheap but enjoyable variety of the champagne). During the day you can go on a trip to Alanya, buy there a bottle of pomegranate wine or a box of Turkish delight, visit the cave (forgot its name), go to the fortress above the bay or take a sea trip and dive in the incredibly blue (and salty!) sea. Or do all of the above with no exception!

Room Tip: Avoid rooms on top floor since they are under the roof and there is some rumbling machinery (AC moto...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nederweert
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 24, 2012

We and our 2 chidren of 9 and 10 spent her one week in oktober 2012. The wheather was perfect, 28 degrees, sunny, hot! An indoor swimming pool, right beside te outdoor pool. Mini-Club, table tennis, good food. Enough space around the swimming pool.
The matresses in your bedroom were a little hard, but we slept wel anyway. Not too many shops around, side is gooed, belek and Kemer are better places too stroll along the beach. Stones on the beach in stead of sand, not easy too walk on. Take water shoes with you.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2012

Stayed for 1 week 5th to 12th Oct. Room clean and well furnished, but I'm not sure about the dolphin lamps, mini bar kept stocked with beer soft drinks and chocolate , bed comfortable. Food excellent with ala carte also very good. Staff hard working and friendly but only a few who spoke any english but they always got the message in the end. Entertainment was good but the language is russian/german but you get the guist.
Pools were very clean but very cold , the staff around the pool were very good and keep you supplied with everthing you need. Beach full of pebbles , you can get in the sea via the pontoon but when i was there it was pretty choppy. Overall great hotel not so good beach but what can they do about that.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 12, 2012

I travelled with my husband and my 4 year old daughter. It was our first family holiday in over 5 years. We stayed at the Delphin DeLuxe resort and it was the most wonderful experience of my life. From the moment we got there to the moment we left. We arrived quite late and our transfer was waiting outside with a name card as soon as we arrived. It was a little mini bus and it was just us 3 on it. We were greeted with a nice cold drink as it was really hot, even at that time in the night. The transfer is around an hour. The driving in turkey is a bit crazy but other than that it was fine. When we arrived at the hotel it was buzzing with people drinking around the lobby. I have to say that the hotel looks just like it does on the website. We were greeted with cocktails.
I was not happy with the location of the room as I was worried about the noise as my little girl is a light sleeper. 3rd time lucky and the room was amazing.
I would not know how to begin to describe how amazing the food was, how much food was available, how hard working, and helpful all the staff are. I never left the resort for the whole 10 days I was there and there is plenty of entertainment for you and the little ones. I would defiantly recommend Delphin resorts to any family looking for a relaxing holiday. The only bad thing is that the beach is a pebble beach, but the water is so warm it is lovely. The water slides, the fun fair, and the kid’s entertainment were fantastic. The kids’ club staffs are amazing as well. The hotel is so clean and I never once saw a fly or any other insects. I could go on forever how amazing it was. I am already looking at booking again. The whole experience was worth every penny. Thankyou Delphin.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2012

Excellent hotel; dedicated, enthusiastic staff, nothing too much trouble. Wonderful food, entertainment team very hard working, plenty to do. I'm not sure if 'gala night' is a weekly thing but if so, Do not miss it! We were all inclusive - drinks very good not the often experienced local watery types. We will definately return.

Room Tip: sea views with balcony recommended Take euros, take turkish Lira for tipping
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 5, 2012

We travelled as a group of three families, with 10 people in total - 7 of us travelled a couple of days earlier and the other 3 joined us later.

We are all vegetarians.

The resort is about 1.25 hours from Antalya airport by private transfer, which was a pleasant surprise as we had allowed about 2 hours.

Although both of our check-ins were very late at night, we were greeted by friendly English speaking reception staff. Check-in/wrist banding was relatively quick although the explanations of the hotel facilities necessarily took some time.

Dinner for the night had finished, but we were still directed to the main restaurant where drinks and a platter of food each were served. Unfortunately, the platters were unsuitable for vegetarians and there was no alternative platter available. However, we were advised that we would be able to order from the room service menu from midnight and the wait was not too long. In fact, we later discovered that cakes etc were available in the Oriental Cafe/Patiserrie, but the hotel staff were not to know that we would have been happy with this rather than cooked food.

Our rooms were a good size and I believe that this is the standard size, easily accommodating two adults and two children (or leaving a sofa available if the family is smaller). Although we had not paid for such, we even had a sea/pool view from the smallish balcony.

Room service and the contents of the mini-bar are all included in the hotel's all inclusive package, which was a welcome change from other 5 star hotels we have stayed at.

We had a good night's sleep in beds which we found comfortable and in a room where the air conditioning worked well and was not noisy. The bathroom was well equipped so you do not even need to pack your toothbrush (but gents do take your shaving equipment). If you like towels can be changed every day and the arrangements that the room attendant makes with the towels are a delight.

Breakfast includes a good variety of cereals, a large selection of breads, fresh and dried fruit and nuts, cooked foods including omelettes and waffles prepared to your requirements and some cooked meat dishes. There is a babies section with a bottle warmer and a selection of proprietary bottled foods suitable for weaning babies. I did not note whether milk powder was also provided. High-chairs are available.

There is also a separate area with toddler sized tables and chairs, including foods that are likely to appeal to them.

At the weekends, there is even champagne/buck's fizz available for breakfast and for those that like to get up late, a mini breakfast is served right up to 11am.

Even thereafter, some bites/drinks can be had from the lobby/cafe/patisserie.

There are four pools:
The main pool with a lot of sunbeds/umbrellas around it. Many of the entertainment activities through the day take place here, but English is not the primary language.
A relax pool which is quieter. The sunbeds here include Bali-houses that can accommodate a small family.
A toddler's pool which is well shaded and has plenty of sunbeds for the parents around it.
The indoor pool and jacuzzi - These were a little cold for our liking, but at this time of year I would not class this as a major issue.

There are also a number of sunbeds and Bali-houses at the beach - unfortunately the strip just
above and below the water-line is pebbly.

Overall, although the hotel was close to full, there were enough sunbeds to cope. The sun-beds cannot be booked without a person present before 8.30am, which I think works well. Every few hours, water, iced tea and a small selection of drinks are wheeled around the pool area and twice-a-day there are also cold carrots, cucumbers and apples peeled, seasoned and served close to your sun-bed.

It is not possibly to order food to the sunbeds, but a number of bars close to the various pools serve some food and drink, including a range of cocktails and mocktails.

The spa is spacious, but the changing rooms are not. The steam room was not working for the duration of our stay, but the saunas and hammam were. The massage treatments are not included in the all inclusive package and are quite pricey. We did not try them.

The buffet lunch and dinner have a good mix of cooked foods, salads and desserts with enough choice to satisfy even us vegetarians. Unfortunately, it is not clear from the dish labelling which dishes are meat/fish free so fellow vegetarians will soon adopt our habit of touring round the dishes with a chef in tow, although English is not always spoken and one of us has a nut allergy to complicate matters even further. We have suggested an improvement to the dish labelling with a green V for the vegetarian dishes, so hopefully this will be taken up by the hotel group. Guest relations (English speaking) will be able to organise for a vegetarian main dish to be served at your table, but this does entail having meals to a time-table. (There are also a number of parts of the dining area set aside for speciality "restaurants").

The evening entertainment at the amphitheatre is somewhat variable and even the best is not as good as at some other Turkish hotels that we have been to. You will also need to get there well before the show starts to get good seats. We did not visit the night-club. Most of the games room activities require extra payment.

Wi-fi is included, but the speed and reliability of connection vary with where you are in the hotel; there is also a well-equipped gym.

When the second part of our group arrived, the air conditioning did not work in the first room they were allocated, so their first night was uncomfortable. Fortunately, following an ineffective repair, it proved possible to move to another room.

A market assembles across the main road from the hotel on Fridays, but prices are much worse than those that can be obtained if you are willing to take one of the free shuttles to neighbouring towns such as Alanya organised by the hotel.

A couple of words of caution for the English - the hotel is not currently frequented by many English speakers. If you usually make friends on holiday, that might well be more difficult. Also, the concept of queueing/giving way is not as prevalent in the world as we are used to! Apart from reception and guest relations, most of the staff also do not speak English.

Overall, would we go back again? Definitely as the hotel has "service with a smile". Although I have only rated this with four circles, I would have given 4.5 if I could and would probably have given five if I was not a vegetarian.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delphin Deluxe Resort

Address: Alara Turizm Merkezi, Okurcalar 07148, Turkey
Location: Turkey > Turkish Mediterranean Coast > Okurcalar
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Okurcalar
#1 Luxury Hotel in Okurcalar
#1 Spa Hotel in Okurcalar
#1 Romantic Hotel in Okurcalar
#1 On the Beach Hotel in Okurcalar
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Delphin Deluxe Resort 5*
Official Description (provided by the hotel):
: DELPHİN DELUXE HOTEL ANTALYA Five stars Delphin Deluxe Hotel is a place, where you can enjoy the beauty of nature, can take a rest and also have fun. There are suitable activities and conditions for everyone, every want and desire in the hotel. You can taste all enjoyable and restful sights of Delphin Deluxe Hotel including several activities like sport tournaments, water games and sport activities in day time. At night you can have fun by revue, special shows, sketch shows, Turkish nights, disco and cinema located in the middle of palm trees and colorful garden. Spa&Wellness, relaxation and entertainment activities, pools with slides, open buffet meals, a la carte restaurants, safe and comfortable rooms is at your service in 1st class Delphin Deluxe Resort Hotel.Delphin Deluxe Hotel with bar, piano bar with a dancing hall, delphin cafe, delphin restaurant and shopping center is at your disposal. Delphin Deluxe Hotel will be your permanent address for the perfect high class holiday. Hotel Building consists of 6 floors and 416 rooms. Convenient conference halls are located at ground floor within the hotel for business meetings. ... more   less 
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Also Known As:
Delphin Deluxe Hotel Okurcalar
Delphin Deluxe Resort Turkey/Okurcalar - Antalya Province

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