Dear Sir or Madam
We back from our holiday 6 weeks ago , we have 3 teenager children, I am writing to you to express my ordeal. There was a constant disappointment from the start of the Holiday. I have booked this holiday after one year saving looking for a 5 star beach hotel with a modern Gym facilities. The Hotel Lobbey was constantly hot and humid with a 30 degree centigrade, there was a small room for Gym containing old, broken equipments which were dangerous and not suitable for use ,windows were opened and the room was again humid and not air conditioned.
Beach is stoney , and dangerous when there is high waves.
However we have been delayed for nearly 4 hours in gatwick airport. We arrived to Antalya 07.45 local time, our rooms for 4 adults and 1 child should have been ready at the time we arrive. However this has not been the case. They kept me and my family waiting in a hot,humid lobbey,[there was only a small portable aircondition, till 12.30pm which was unacceptable. This wait was a total of 4 hours and 45 minutes which does not conform to Hotel standards.
The lobby was uncomfortable because of a high temperature, resting in the lobby was never an option, and we either had to go to our rooms or the beach to cool down.
On the day of arrival to the hotel , Hotel agreed in writing to have a late check out till 5pm to vacate one room and for us to wait in the lobbey until12.45 am the next day waiting for the shuttle to take us back to airport and to pay 25 EUR , To my shock ,they have asked us to leave by 12noon as the rooms been booked for new comers ,when we started to argue our case ,the receptionist was rude and shouting in uncivilized manner which necessitate the Hotel manager to apologise for his misconduct, offering us to wait in the [hot] lobby for 2 hours waiting for a solution, after 2 hours they offer us small single room till 5pm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.