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“Firing on all cylinders, luxurious and new.” 5 of 5 stars
Review of Sofitel Brussels Europe

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Sofitel Brussels Europe
5.0 of 5 Hotel   |   Place Jourdan 1, Etterbeek, Brussels 1040, Belgium   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #1 of 4 Hotels in Etterbeek
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Firing on all cylinders, luxurious and new.”
5 of 5 stars Reviewed August 5, 2013

I have stayed in this hotel three times now and each time has been fantastic.
The rooms are tremendously good value, particularly if you book in advance. It is worth going for the "superior" category which is one above the cheapest - the rooms are then a decent size and you get a separate shower cubicle.
Above that category is "luxury" which has things like free wifi, a free minibar etc. But the rooms themselves are clean and spacious. They are neutrally decorated as you would expect in a chain hotel but they don't look cheap, the finishes are very good and the bathroom products are top quality by Hermes.
There is a great roof terrace.
The staff, particularly front desk, are very friendly.
Only gripe is that check-in and check-out can take just that little while longer than you would like, but that is not a major criticism.
If you are lucky enough to be a gold or platinum loyalty club member, you can take advantage of the very generous drinks voucher - we got two free glasses of Sancerre which would have cost €14 each!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathapongL, Front Office Manager at Sofitel Brussels Europe, responded to this review, August 7, 2013
Dear troubleinthecit... t ,

Thank you fo ryour continued loyalty and a kind review left on the Trip Advisor Forum.

It is a great plesaure reading that you had a plesant and a most comfortable stay among us. Be assured that your comments are shared to the rest of the team and management in purpose of the effort regconition.

According to the comment of the speed at check in and check out, kindly be informed that since there is a new PMS, we have been working hard to get the system back on track as quick as we can becacuse we ahve realized the inconvenience which may cause you and other guests.

Once again, I would like to thank you for selecting the Sofitel Brussels Europe during your visit in Brussels. looking forward to welcoming you back in the near future

Best regards,

Nathapong Laorvong
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,129 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Cork, Ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 31, 2013

I was in Brussels recently for a weekend break with my wife and we stayed in the Sofitel hotel.The hotel was excellent and the staff most helpful and friendly.When you enter the hotel you get this most refreshing odour which really sets the tone for the hotel generally and the staff.Check in was a bit slow with only one person on duty so a slight delay occurred .The young lady we dealt with was very friendly and most helpful.The room we were allocated was bright and spotless with a large bathroom and excellent shower/s.A large amount of toiletries were available and laid out in a very professional manner.Overall a very comfortable room.Whatever queries we had were answered quickly and without fuss.The one area that seemed a bit excessive was breakfast @ €28
Brussels has many fine buildings of interest and some well laid out parks but it is not a very clean city and a lot of the pavements were trip hazards with one continually looking down to avoid a fall and injuring oneself.
The restaurants we dined in were excellent with Meet Meat topping our list and they promised me they would ensure that Irish Coffee would contain Irish Whiskey and not Scotch as was the case when we visited.

Room Tip: Our room was facing onto a side street and was fine ,as I already said the room was excellent and lo...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathapongL, Front Office Manager at Sofitel Brussels Europe, responded to this review, August 1, 2013
Dear kevin m,

Thank you for sharing your comments during your recent visit at the Sofitel Brussels Europe.

We are happy to haer that you had a pleasant stay among us. Kindly accept my most sincere appologies for having kept you waiting for the service at the reception. Kindly be informed that I, as a head of department will do my outmost to avoid such reoccrence in the future.

Looking forward to welcoming you back to the Sofitel Brussels Europe in the near future

Best regards,

Nathapong Laorvong
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 26, 2013

We spent one night in a 1br suite at the Sofitel and we were very happy with the staff and the breakfast. The living room was very cold and was impossible to heat to a decent degree. No problems in the bed room though.

If you're staying on a Sunday morning you should know that very early in the morning they start setting up market stalls in the square outside. This leads to a lot of noise so prefer higher floor or rooms facing away from the quare in this case.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervé D, Manager at Sofitel Brussels Europe, responded to this review, July 29, 2013
Dear Markus26,


We would like to thank you for your time and your constructive comments regarding your first stay at Sofitel Brussels Europe.

We are happy to see that you have spent a real pleasant stay with us. Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff, as we strive continuously to reach excellence.

To read these words is always a real pleasure for us : “we were very happy with the staff and the breakfast”.

We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable.

We are looking forward to welcome you back soon for another Sofitel experience.

Sincerely,
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Luxembourg City, Luxembourg
Top Contributor
160 reviews 160 reviews
29 hotel reviews
Reviews in 52 cities Reviews in 52 cities
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed July 23, 2013 via mobile

Just spent the night in this hotel, the room was nice and we were upgraded to a garden room but I was rather confused about the shower, ok if you are a 6 year old child but as an adult you need to have a bath or have a very uncomfortable shower holding the thing up. We decided to head down to the gym and Hammam and take a shower down there but I suspect if you want to use the Hammam, you need to go down earlier as it didn't work, opted for a shower and there was no conditioner dispenser and the shampoo had run out. it would have also been nice if there had been a mini bar. It's just a couple of things that make this review average rather than very good.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathapongL, Front Office Manager at Sofitel Brussels Europe, responded to this review, August 1, 2013
Dear Guest,,

It was a pleasure having you at the Sofitel Brussels Europe.

With my Chief Engineer and Executive Housekeeper we have investigated the situation of both the room and hammam/fitness area.

For the room, we will now place an additional shower hook in order to give it more height and allowing everybody a proper shower experience.

The hammam was functioning on the time we checked. The hammam needs to be activated by pushing once on the inside button and it takes about 20 seconds for additional steam.
In the showers , we have shower gel, shampoo and body cream. We will add a separate conditioner.

Thank you again for your constructive comments which have helped us to improve the service to all our guests.

We hope to welcome you very soon back in Brussels.

Best regards

Nathapong Laorvong
Front office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mainz, Germany
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 12, 2013

Stayed in this hotel twice. Located on a small market place in Brussels. Some bars and restaurant around. Everything around really relaxed and a nice atmosphere.
Stylish hotel, friendly staff, quite rooms and a fitness center.
Coffee for free in the rooms

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NathapongL, Front Office Manager at Sofitel Brussels Europe, responded to this review, July 25, 2013
Dear MichaelMiles30,

Thank you very much for writing such a nice comments and feedback about our hotel on tripadvisor.

We are delighted to hear that you were happily satisfied with your stay, especially with our service quality, the staff, location and the comfort in the room. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel

Looking forward to welcoming you back at the Sofitel Brussels Europe in the near future

Kind regards,

Nathapong Laorvong
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Brussels Europe

Address: Place Jourdan 1, Etterbeek, Brussels 1040, Belgium
Phone Number:
Location: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Etterbeek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brussels Europe 5*
Number of rooms: 149
Official Description (provided by the hotel):
Set in the heart of the European quarter, Sofitel Brussels Europe is a truly elegant Brussels Belgium hotel - just a short walk from the European institutions. Enjoy gracious hospitality within our Brussels hotel accommodations, which sit on the colorful Jourdan Place - at the doorstep of the peaceful Leopold Park, near the museums of Cinquantenaire Park and the exceptional Félix Hap garden. The Grand Place is a few minutes from our Brussels city center hotel via metro or taxi. ... more   less 
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Also Known As:
Sofitel Brussels Europe Hotel Etterbeek
Accor Brussels Europe
Brussels Sofitel

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