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“Clean, convenient and well equipped” 4 of 5 stars
Review of Thon Hotel EU

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Thon Hotel EU
4.0 of 5 Hotel   |   Rue de la Loi / Wetstraat 75, Etterbeek, Brussels 1000, Belgium   |  
Hotel amenities
Ranked #3 of 4 Hotels in Etterbeek
Certificate of Excellence
GreenLeadersGold level
Brussels, Belgium
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Clean, convenient and well equipped”
4 of 5 stars Reviewed July 10, 2014 via mobile

Stayed here more times than I can count. Conveniently located for business (although not very charming neighborhood for vacation) well-equipped, always clean and neat as well as quite flexible with check-in and -out times. Amazing breakfast buffet, although expensive if not included in price. Make sure to get room facing the courtyard and not rue de la loi.

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, July 14, 2014
Dear Proxyangel

Thank you very much for your stays at Thon Hotel EU.

It is always a pleasure for us to welcome our loyal guests in one of our properties and we value your opinion.

We are looking forward to welcoming you again in our hotel.

Best Regards,
Aline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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797 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
Geneva, Switzerland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 7, 2014

Very well located for business and also walking distance to the city center. Room (even standard one) are large and confortable, brand new with an interesting environment-friendly approach. Wifi worked prefectly for the 3 days I stayed. Hearty breakfast, with fresh fruit, etc., just excellent.
Very helpful staff. In a nutshell, one of my best hotel experiences in the last years.
Wlaking distance to the the airport shuttle stop (Bus 12 or 21).

Room Tip: Room with windows over the restaurant terrace are quiet. Beware of bike hazards: bikes are driving...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, Management Trainee at Thon Hotel EU, responded to this review, July 8, 2014
Dear Geneviève,

Thank you for your feedback concerning your previous stay in our hotel. We are very pleased to read that you enjoyed the services we provide. It is always a pleasure to receive such feedback and it motivates the teams.
As a green hotel, we indeed strive ourselves to act towards our environment. You might have seen our insect hotel as well as our vegetable garden on our green roof on the first floor. We serve organic home-grown zucchinis in our restaurant, and homemade rhubarb jam from our own culture is on our breakfast buffet. Considering the first meal of the day as the most important one, we want to offer our guests a wide range of hot and cold dishes to appeal to every taste.
We are located in the heart of the European Institutions; subway and bus stations are located very close from the hotel, and bring you to the airport and the historical city center directly and quickly.

We hope to get the opportunity to welcome you back very soon at Thon Hotel EU,

Camille
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Oslo, Norway
Top Contributor
162 reviews 162 reviews
70 hotel reviews
Reviews in 70 cities Reviews in 70 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed July 6, 2014

Brussels is business - and this hotel is great, although not cheap, to stay at for some nights. The fitness center is very good, and I found the rooms spacious (I was upgraded to Business Class and got a corner room).

It was a little bit noise from the street.

The breakfast was one of my best breakfast experiences ever at a hotel. Really delicious.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, July 7, 2014
Dear Sir,

Thank you very much for your review of Thon Hotel EU.

We are pleased you enjoyed your stay at our hotel. It is also always a pleasure for us receiving such nice comments about our breakfast. We indeed strive to have the best breakfast of town wide a large variety of hot and cold items.

We are looking forward to welcoming you again at our hotel.

Kind Regards,
Aline
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Budapest, Hungary
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014 via mobile

The entire hotel was great. The staff were warm, helpful and professional.
Certainly a hotel I can recommend.

The only caveat is with the wifi access, that hotel's web page not clearly indicates how the wifi access is. Of course, staff give advise, but no one can plan before.

The hotel gives free wifi access for the entire stay, but only if the room was booked from their web page. Good point.
But, of the room booked by a travel agency or another way, there is no wifi access given. And no option to have that.

Anyways, I had a great time both 2 times, and will return on August. Also, I have to mention here, that the breakfast is amazing. Huge selection of everything, a hungry traveler can imagine :)

Keep up the good work, Thon EU staff!

Stayed June 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, Management Trainee at Thon Hotel EU, responded to this review, July 4, 2014
Dear Levente,
Thank you for your review concerning your previous stays in our hotel. We are very pleased to read that you enjoyed our service and that you’ll be back in August.
Free wifi is indeed included for all guests making their reservations via our website thonhotels.be or for Thon members (membership is free and you can subscribe yourself at our reception desk). Also 4 public computers and a printer are available in our lobby area.
Reservations made via an agency will receive a one hour wifi access during their stay.
Our breakfast is one of our main strengths. We offer our guests a large range of hot and cold dishes, pastries, pancakes, waffles, fresh fruits, crispy bacon, a selection of cheese and delicatessen, some vegetables, baked beans, cooked tomatoes, etc. We want everyone to be able to start well the day and our buffet is tailored to appeal to everyone and considered as the best breakfast of the city.
We are looking forward to welcoming you back in August,
Best regards,
Camille
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 29, 2014

Stayed one night here during a trip to Brussels. The transfer from the Eurostar terminal was quite convenient. Rooms were clean and comfortable, staff were efficient and warm. Had a lovely dinner with my colleagues at the hotel as well, duck in a star anise sauce, Belgian waffles, etc.

However, what amazed me the most was the breakfast spread. I was sad I only left myself with 30 mins for breakfast the day of my checkout. Amazing selection of everything! If I am travelling to Brussels again, I certainly would stay just for the breakfast, if anything.

Of minuses, there was only one that occurred to my colleague. His luggage, which was left in the hotel after we checked-out, was missing when we came back to claim it. The staff attending to the luggage was inattentive and gave the wrong person the wrong bag. Though they looked almost identical, it would have not been amiss to double check the numbering on the tag.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, Management Trainee at Thon Hotel EU, responded to this review, July 1, 2014
Dear guest,
Thank you for giving us your feedback about your recent stay in our hotel.
We are very pleased to read that you appreciated our hotel and most specially our breakfast. We consider this to be the most important meal of the day so we strive to have the best breakfast in town. We are regularly changing our products to ensure that this respects our “Green Concept” and that it appeals to our guests. We offer an incredibly wide choice of hot and cold dishes in order for everyone to find what he/she is looking for. As a green hotel, our bread selection is organic (Bio), we work with seasonal and local products and even grow some fruits and vegetables on our 1rst roof garden (=>homemade rhubarb jam just arrived on our buffet).
We are sorry about what happened with your colleagues’ suitcase. I can assure you that the right follow-up has been done and that both guests have now their belongings back. This has never happened in our hotel and we do everything to ensure that this will never happen again in our hotel!
We are looking forward to welcoming you back at Thon Hotel EU,
Best regards,
Camille
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1 review
4 of 5 stars Reviewed June 29, 2014

It was a pleasant stay at your hotel, but I have a little problem. As you have used my credit card to guarantee my reservation, there is a problem with the money that you have blocked on my credit card. I hope that you you contacted my bank to confirm that you don't need that money and to unblock the amond. Thank you. I'll choose your hotels in my next visit to Brussels.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, June 30, 2014
Dear Mosneagu,

Thank you very much for your feedback.

We will be pleased to help you with your issue, unfortunately, we cannot do so through the Tripadvisor platform as we need more details from you. Nevertheless, when receiving a detailed email from you (eu.accounting@thonhotels.be), we immediately will do the necessary.

We are looking forward to welcoming you back in our hotel.

Best regards,
Aline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 27, 2014

If you don't need the luxury feel, but everything else - this hotel is ideal. Staff is friendly and efficient, rooms are very clean, excellent bed, perfect reading lamp, ironing board, coffee machine, small fridge not packed with drinks so you can actually use it for your own stuff. Nice patio and bar area, safe, good gym. There is also an Aveda salon, very handy. The only thing that I missed was a more classical night stand instead of the funky, not very stable, leather tube.

Room Tip: Patio rooms on higher floors are very quiet.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, Management Trainee at Thon Hotel EU, responded to this review, July 1, 2014
Dear Maja,
Thank you very much for taking time to review our hotel.
We are very pleased to read that you enjoyed the services we provide as well as the product itself. It motivates us to keep up the good work. Thank you for your comment concerning the night stand, the once which are installed are indeed very different then the more traditional once which you find in other hotels but this is part of our concept.
We are looking forward to getting the opportunity to welcome you back at Thon Hotel EU,
Best regards,
Camille
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thon Hotel EU

Address: Rue de la Loi / Wetstraat 75, Etterbeek, Brussels 1000, Belgium
Location: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Etterbeek
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thon Hotel EU 4*
Number of rooms: 405
Official Description (provided by the hotel):
Situated in the European Quarter of Brussels, Thon Hotel EU is an ideal starting point for both business and leisure travellers: most of the European Institutions are within easy walking distance and the historical city centre is also but a stone's throw away.Thon Hotel EU is a four star hotel, offering 24 hours a day a high quality service. The hotel has 405 comfortable, modern and functional rooms which are decorated in light colors. Thon Hotel EU also combines technology with comfort, to make your stay even better. For easy check-in and check-out, you can use our check-in terminals in the reception area.During its opening year, Thon Hotel EU has been awarded with the "Green Key", "Ecodynamic Enterprise" and "GreenLeaders" labels, for its sustainable efforts. ... more   less 
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Also Known As:
Thon Hotel EU Brussels, Europe

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