We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Couldn't of been better!” 5 of 5 stars
Review of Thon Hotel EU

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Thon Hotel EU to your Saves list
Thon Hotel EU
4.0 of 5 Hotel   |   Rue de la Loi / Wetstraat 75, Etterbeek, Brussels 1000, Belgium   |  
Hotel amenities
Ranked #3 of 4 Hotels in Etterbeek
GreenLeadersGold level
Top Contributor
125 reviews 125 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
“Couldn't of been better!”
5 of 5 stars Reviewed January 9, 2014 via mobile

Stayed here for 3 night and it was absolutely amazing! The room was perfect as were the staff..there is a metro stop just across the street too if you need it! I could only say good things about this hotel.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, January 13, 2014
Dear Guest,

Thank you very much for such rewarding words which are a pleasure to share with our staff.

Feedback like yours motivates us to keep up the good work and to do even better!

It will be a real pleasure of welcoming you again in our hotel.

Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

619 reviews from our community

Traveler rating
    277
    264
    53
    14
    11
See reviews for
37
181
24
267
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Copenhagen, Denmark
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 8, 2014

I stayed here only for one night after our flight was cancelled, have to say I like it better than the Thon EU City Center. The rooms are larger, the bathrooms are newer and much nicer, even the cosmetics are different and of better quality. Prices are high during the week, but very convenient for weekends as all EU institutions around are closed. Hotel seems safer, you need to use the room key to go around from one area to another. Had dinner at the restaurant, very pleasant atmosphere and modern interior design.
I will certainly choose this hotel over for Thon City Center for the next business trip to Brussels, and even for a long weekend. It is not so centrally located, but metro is just outside the door and the bus stop for the airport is 10 min walk.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, January 13, 2014
Dear Cristina,

It is a real pleasure receiving such a nice comment about our hotel.

We are happy that you liked our hotel and the amenities in the rooms. We are also pleased to see you liked the dinner at The Twelve.

We are looking forward to welcoming you again during your next visit of Brussels and wish you a wonderful 2014!

Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Top Contributor
56 reviews 56 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 28, 2013

This hotel is only a year old so the rooms are very clean and in good condition. Our room was so quiet the first night I was amazed. However we knew we were not alone in the hotel the second night. We were on the 6th floor giving on to the inner courtyard which means you don't hear the traffic on the very busy Rue de la Loi. There was a Nespresso coffee machine in the room and some other sachets of teas. Large TV, wonderful shower and very comfortable bed, what more can you want. There were also two Godiva pralines left in the room when we arrived, nice touch! Unfortunately they didn't replace them every day. You should have seen the disappointment on my face the second day when we arrived and I found the empty box still on the desk. When in Rome do as the Romans, when in a Brussels, buy your chocolate supply. Breakfast has a good variety of items but the standard is what I call bog standard. Nothing had the wow factor. That said everything I tried was fine. The hotel is very convenient to going out in Brussels. Would I recommend it? Yes if you get it at the right price. Watch out for the parking....it costs 12euro per night. We found this a little excessive so we parked on the street the next night.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, January 13, 2014
Dear Pebbles66,

Thank you very much for your review about Thon Hotel EU.

It is always a pleasure receiving nice comments about our hotel and the services we offer.

The underground parking is managed by an independent company that decides on the rates of it. Nevertheless, we have obtained a promotional rate for guests staying in our hotel that also pay at our reception desk.

We hope we will have the possibility of welcoming you back in our hotel.

Kind Regards,
Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 19, 2013

I stayed at Thon Hotel EU for just one night but really enjoyed it. The major downside is that there wasn't free wifi at the hotel, but it was fine for just a one night stay. There is a metro station - Schuman - right outside the hotel, so if you are coming from Charleroi, after you get off the bus at Brussels Midi, you can get the metro to Schuman.
The room was comfortable and the bathroom was very good, despite the black shower floor.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, December 20, 2013
Dear Madam,

Thank you very much for having chosen Thon Hotel EU during your stay in Brussels.

We are pleased to see that you liked the hotel and its location. Free wifi is included for guests making directly their booking through thonhotels.com. We also have 4 computers available in the lobby with access to the Internet. The use of these computers is free for everyone.

We hope we will have the possibility of welcoming you back in our hotel.

Kind Regards,
Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 13, 2013

We stayed here for a night in September 2013. The place was nice,clean and cozy. Decent sized rooms. Away from the city center but close to the EU buildings. Good area. Direct bus from/to the Airport stops very close (about 5 mins walk). There is a metro station at about 50 steps. Breakfast was expensive.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, December 17, 2013
Dear Anks_te,

We are pleased to see you liked our hotel and the area it is situated in.

The rate of our breakfast might seem expensive but we believe it is worth it considering the large variety of hot and cold items. We also would like to point out that during weekends, breakfast is offered with a 50% discount. During Saturdays and Sundays, you can enjoy your breakfast until noon.

We hope having the pleasure of welcoming you back at Thon Hotel EU.

Kind Regards,
Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 10, 2013

Reception staff were amenable and helpful, rooms were a decent size, and fairly well equipped, luckily we paid a much reduced rate from the normal rates, and I would have been quite disappointing if I had paid full rate, as there isn't anything special, and the rooms are very "premier inn" like.
Our room was fairly quiet, although there was a fairly loud intermittent noise from either the plumbing, or the elevators, but thankfully it was only an issue on one of our three nights.
Breakfast was good, with a large selection of food, I can't fault what was on offer at breakfast, but it was very expensive, even with the 50% weekend reduction, I understand that this is in line with other hotels, but even so, 27Euro for two people for breakfast is what I would deem expensive.
As for the bar and restaurant, again, expensive, which wouldn't be so bad if the service was good, but it was very, very poor in both the bar and the restaurant, we ordered some drinks at the bar, to be told they'd be brought over, and we waited over 10mins, likewise at dinner the service was very slow, we waited over 35mins for dessert, which isn't really acceptable, otherwise, the food is "ok", Haute cuisine portions and prices, but not Haute cuisine quality though.
Thankfully the location was great for what we need, although if we were to stay in Brussels again, I doubt the Thon would be high up the list of options.
All in all, it was OK.

Room Tip: High floor, inward facing
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, December 12, 2013
Dear Sir,

Thank you very much for your review of Thon Hotel EU and its restaurant The Twelve.

We regret the inconvenience you experienced during one of the 3 nights and we would like to apologise for it.

The rates applied for the rooms depend of the demand, the higher the demand, the higher the rate. As weekends are in general more quiet in Brussels, it is easier to find preferential rates which makes it more attractive for leisure guests.

The rate of breakfast might seem expensive to you, but considering the large choice we offer, we believe we ask a fair rate especially during weekends when you can have the most important meal of the day at 50%.

We are sorry to hear the bar service did not meet your expectations. Here as well, we apply rates that are common in Brussels’ hotels. We also would like to point out we have a separate bar menu with dishes at a lower rate.

We hope you will give Thon Hotels another chance when travelling to Brussels so we can prove to you that we are worth your trust.

Best regards,
Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 9, 2013

This hotel is ideally located if you want to be in near Schuman, the Council or Parliament. It is also next to the Malbeek metro stop meaning you can get about easily. We have a corporate rate, which is a fair price for the location however, although the hotel is new and clean it is not at all comfortable to stay in - the bed was too hard and the bedding lumpy, the rooms too sterile and the plumbing has low water pressure meaning a terrible shower.

I had breakfast in my room and it was cold. I have eaten breakfast here before in the dining room and it was better, with a reasonable choice.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aline V, P.A. to the General Manager at Thon Hotel EU, responded to this review, December 12, 2013
Dear Clarinda,

Thon Hotel EU is indeed ideal for travellers going to one of the European institutions. Nevertheless, also the city centre is easily reachable by foot or by underground.

We regret you did not had a comfortable stay in our hotel. Before the opening of the hotel, research has been done in order to know which kind of beds is preferred the most often. But of course, this is so personal that it is impossible to satisfy each and every guest.

We understand the style of our hotel is heavily appreciated by some of our guests, others dislike it. This also is a matter of personal taste. We can advise you the Stanhope Hotel, also belonging to our hotel chain so your company probably also has a corporate rate with them. For more information, do not hesitate to have a look at thonhotels.com/stanhope

As we believe sustainable development is important for our and future generations, we, at Thon Hotel EU, have done a lot of environmental friendly efforts and have taken some environmental friendly decisions that might have caused some inconvenience to you. The water pressure fulfils the standards of the Green Key ecolabel which our hotel has received in December 2012. This label is based on evaluation criteria rating overall environmental management, waste management, water, energy and green open spaces, food, environmental education, mobility, ... More information can be found on cleverte.be

We regret the breakfast in your room did not meet your expectations but are pleased to see that our buffet breakfast did suit you more.

We hope we will have the possibility of welcoming you in one of our Thon Hotels during your next stay in Brussels.

Have a nice day,
Aline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Thon Hotel EU? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thon Hotel EU

Address: Rue de la Loi / Wetstraat 75, Etterbeek, Brussels 1000, Belgium
Location: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Etterbeek
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thon Hotel EU 4*
Number of rooms: 405
Official Description (provided by the hotel):
Situated in the European Quarter of Brussels, Thon Hotel EU is an ideal starting point for both business and leisure travellers: most of the European Institutions are within easy walking distance and the historical city centre is also but a stone’s throw away.Thon Hotel EU is a four star hotel, offering 24 hours a day a high quality service. The hotel has 405 comfortable, modern and functional rooms which are decorated in light colors. Thon Hotel EU also combines technology with comfort, to make your stay even better. For easy check-in and check-out, you can use our check-in terminals in the reception area.During its opening year, Thon Hotel EU has been awarded with the Green Key label for its sustainable efforts. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Priceline, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Thon Hotel EU reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Thon Hotel EU Brussels, Europe

Owners: What's your side of the story?

If you own or manage Thon Hotel EU, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.