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“Our Second Choice Turned Out Pretty Well!” 4 of 5 stars
Review of Aloft Brussels Schuman Hotel

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Aloft Brussels Schuman Hotel
3.0 of 5 Hotel   |   Place Jean Rey, Etterbeek, Brussels 1040, Belgium   |  
Hotel amenities
Ranked #2 of 4 Hotels in Etterbeek
Certificate of Excellence
San Jose, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Our Second Choice Turned Out Pretty Well!”
4 of 5 stars Reviewed July 22, 2014

We are SPG gold members and chose this hotel when our reservations at the Le Meridien Brussels were cancelled when the hotel was abruptly closed about a month ago. Although we were very disappointed to not be in the City Centre in easy walking distance to The Grand Place and other fun areas to walk, the Aloft turned out to be a nice hotel to at which to stay. The front desk staff were lovely and very helpful with check in and travel advice (as they are the concierges too). We enjoyed the breakfast offered for a reasonable price. We had to take a taxi to The Grand Place and Central train station as it was a bit too far to walk, but our overall stay at the Aloft was a pleasant one. The rooms are on the larger size and well appointed. We found the beds to be very comfortable and it was the only hotel during our trip that really did come through with adjoining rooms for our family.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eveline N, General Manager at Aloft Brussels Schuman Hotel, responded to this review, July 28, 2014
Hi Jetfan8!

Wow, thank you for your fabulous review on your stay with us here at Aloft! We are happy to read that we managed to make your trip to Brussels a nice one after all, even when you could not stay at your originally booked hotel.

We do hope that you will decide to stay at Aloft again some time in the future!

Have an easy breezy day!

Eveline Noort
Hotel Manager
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1,369 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Feldkirch
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

I have to say the room itself was nice, clean and pretty new. Location is good if you need to be in the European Quarter. We were on the second floor and all we could see was a white wall outside our window. The night before we were staying at a different hotel for less and had an amazing view and a nicer room. The reception desk was friendly but we had to stay shorter than expected and due to the cancellation period they were not able to help us. The hotel has to be cancelled 24 hours early and no same day cancellation was possible. This was of course my fault as I did not notice the cancellation date was not the same day as our reservation, still it is something that I would expect from a good hotel. So blame that on me, but therefore I cannot rate that high as I had better experiences around town. If you are looking for a modern, clean room the hotel is good but you get more for the same value elsewhere.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eveline N, General Manager at Aloft Brussels Schuman Hotel, responded to this review, July 28, 2014
Hi Angelika M,

Thank you very much for sharing your thoughts on your recent stay with us here at Aloft Brussels Schuman.

We are sad to read that the fact that your cancellation period was not flexible, stained your otherwise great stay with us a bit. I wanted to highlight, that when booked directly on our website, our best available rates can be cancelled on the day of departure, without any fee. If you are not sure about your travel plans, we can really recommend those rates to ensure you are free to come and go when you want. However, when booking restricted rates, they offer the advantage of a lower room rate, but they do come with restrictions on cancellations.

We do hope that we will be able to welcome you back to stay with us again in the future! When you do, please let us know in advance so we can see to it that you receive a room with a nice view!

Have an easy breezy day!

Eveline Noort
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
132 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed here while on a training course with the European Commission. Position-wise, it is perfect as it is conveniently located a stone's throw away from Place Schuman. You can easily get there from the airport by using the bus (12 or 21, depending what time and when you are travelling) or by train (Gare Schuman is also round the corner).
The hotel is pretty new/newly refurbished and the room I was staying in was very big. Bed was comfortable, there was plenty of room for clothes and it also contained other amenities. The bathroom had a very big walk-in shower and you could also benefit from a safe and tea/coffee if you wanted to.
Breakfast was decent enough without being brilliant and worked on a buffet basis. You could usually see a choice of pastries (sometimes more, sometimes less), cheese, ham and bread, but there were also some cereals and fresh fruit (mostly bananas and oranges).
Staff was friendly enough, although sometimes I think they should have had more than one person dealing with the front desk as they could get swamped.
The only advice I would give is that the rooms tend to go very warm and I had to sleep with the air conditioning on all night. Also, I could clearly hear the water pipes from my room on the first floor, but my colleagues who also stayed in the hotel didn't report anything similar, so maybe it was my room. There's a bar downstairs and prices are average for the area. Don't get any of the snacks, though, as they are the frozen and reheated type. The choice is also very limited, chinese rolls and samosas (which they misleadingly call 'dim sum').

Room Tip: Ask to be placed away from the first floor as it is situated directly over the main entrance hall, w...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eveline N, General Manager at Aloft Brussels Schuman Hotel, responded to this review, July 22, 2014
Hi Andrea A,

Wow! Thanks for your review on your stay with us! We are always very happy to get feedback, and I can't thank you enough for taking the time to share it with us!

In case you have any other points of feedback, feel free to reach out to me directly at eveline.noort@alofthotels.com.

Have an easy breezy day!

Eveline Noort
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 14, 2014

We chose Aloft Brussels for our 3-day stay because it was one of the hotels that participate in SPG rewards. The reception desk was extremely friendly and greeted us with the smiles. They explained all the facilities and area, gave us a map and were eager to answer our questions. The receptionist booked restaurants, taxis, etc. with the smile. The requests to fix shower or AC were done in a matter of minutes. The rooms were large and modern with comfortable beds and pillows. The shower facilities and bathroom were clean and comfortable. The free wifi provided was fast. Continental breakfast was average. The location was very close to the subway and in a nice area of the city close to European Quarter. We were very happy with our stay and highly recommend this hotel to anyone. Great value for your money.

Room Tip: Great value for you money, close to metro stations.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eveline N, General Manager at Aloft Brussels Schuman Hotel, responded to this review, July 22, 2014
Hi Ritochka,

I want to start with thanking you very much for taking the time to write a review on your stay with us here at Aloft Brussels Schuman! And we are extremely happy to read that you enjoyed your stay so much!!

I have shared your comments with the team, and especially with the reception team who are delighted to hear of your feedback!

Have an easy breezy day!

Eveline Noort
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 13, 2014

The location is really good within walking distance of a lot of restaurants and the metro. The room is very simple, yet very clean. The bed was comfortable. Don't do laundry, it is a rip off!! Definitely worth the price.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eveline N, General Manager at Aloft Brussels Schuman Hotel, responded to this review, July 15, 2014
Hi mangoCooper!

Thanks for leaving us your thoughts on your stay here at the Aloft Brussels Schuman! We are happy to read that you enjoyed your stay so much!

I wanted to point out however, that guests at the Aloft can also opt to do their own laundry in our Clean facility, located on the second floor. We sell washing powder and softener in the Front Desk, and this is of course the easiest and price-friendliest way to do your laundry. Of course we also offer full service, where we send off the items for washing and dry cleaning.

We are looking forward to welcoming you back again in the future! Until then we wish you an easy breezy day!

Eveline Noort
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 13, 2014

We travelled with 2 young kids and the hotel was perfect for what we aksed for. it was clean, chic and trendy. The staff were very helpful, informative and friendly. The hotel is tucked in a quite place just next to the Leopold Garden.. but there are options for 2 metro stations, Schuman and Maalbeek located withing walking distance. So easy access to Grand Place from these metros.. Also bus stop outside the hotel will take to the Brussels Midi station for acess to Thalys trains. also eatouts at Jourdan is just a 5 minute walk. Highly recommended stay.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

Hotel was clean and updated. Staff was friendly. The hotel is located aways from the city center (Grand Place), but is easily accessible via a metro stop and walking a few blocks. It is also located near the known frittes restaurant Maison Antoinne. Had a pleasant stay at this hotel.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft Brussels Schuman Hotel

Address: Place Jean Rey, Etterbeek, Brussels 1040, Belgium
Location: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Etterbeek
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Brussels Schuman Hotel 3*
Number of rooms: 147
Official Description (provided by the hotel):
The new tWist in Travel keeps Brussels European district Abuzz with a prime location in the heart of the European quarter. Located only a few minutes away from the city center by metro, the Aloft Brussels Schuman offers you an easy access and connections to the entire Brussels area. The hotel offers an eclectic mix of forward-thinking design, open loft-inspired rooms and free WiFi. The always Abuzz WXYZ Bar welcomes you daily with a selection of signatures cocktails, that you can sip on our backyard when the wheather permits. Aloft Brussels Schuman is the fun, fresh alternative to stay and play at an affordable price. ... more   less 
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Also Known As:
Aloft Brussels Schuman Hotel Europe

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