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Aloft Brussels Schuman Hotel: Traveler Reviews

3.0 of 5
Place Jean Rey, Etterbeek, Brussels 1040, Belgium
Hotel amenities
Aloft Brussels Schuman Hotel
Ranked #2 of 4 hotels in Etterbeek
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722 reviews from our community

Traveler rating
    402
    237
    55
    19
    9
See reviews for
Families
49
 
Couples
254
 
Solo
74
 
Business
200
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dublin
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Quirky but would recommend”
4 of 5 stars Reviewed January 19, 2013

I stayed here for 6 nights on 2 occasions in Jan 2013 while on business. Its very conveniently located near the EU Institutions. The rooms are nicely presented with a useful work-space and free wifi. Bed was comfortable and spacious. Tea 'n' coffee facilities are provided in the rooms which have an iron and board. My room at the rear was very quiet.
The TV service was a bit patchy, switching itself off every now and then. The breakfast is just about adequate and is eaten in the large foyer area. The foyer area deserves some mention; it contains a bar, table football and pool table plus a large screen for playing Wii games - a bit like a youth club.
Aloft does not have a traditional room service. Sandwiches and the like are available for purchase in the foyer area at night. The self service check-out works very well.

Room Tip: Higher floor rooms should prove quieter
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CaoimhinON about Aloft Brussels Schuman Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review
January 30, 2013
Hi CaoimhinON,

We can tell from your review that you are an experienced Aloft visitor - you mention quite a wide selection of our facilities. Thanks for telling the rest of the online world about us in such a positive way.

The concept aims indeed to offer a very comfortable room to work, live and sleep from and a public area that is there to entertain, mix, meet and mingle with others. By the sound of it, this is exactly what it did for you.

Have an easy breezy day.

Coen van Niersen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Wonderful”
5 of 5 stars Reviewed January 15, 2013

Stayed here from the 30th Dec- 1st Jan, it is a bit outside the city but the metro is close by and very frequent, my room was spacious, immaculate and the bed was very comfortable and quiet. I never heard a sound from any other guests and the hotel was fully booked, All staff that I met were very friendly and helpful. Highly recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask sambam24 about Aloft Brussels Schuman Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review
January 30, 2013
Hi sambam24,

Now those are some great comments about us - thank you!!

Aloft is indeed located just outside the city center, in the heart of the EU district. It takes about 20 minutes to walk to the old city center or alternatively you can take the metro for only 3 stops till the central station. From there it is a 3 minute walk onto the Grand Place.

We are delighted to read that you enjoyed the look, feel, facilities and services in the hotel. Looking forward to seeing you back soon!

Have an easy breezy day.

Coen van Niersen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Top Contributor
58 reviews 58 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
26 helpful votes 26 helpful votes
“Nice area, friendly staff, some minor issues though”
4 of 5 stars Reviewed January 15, 2013

The Aloft has a designer feel about it, the rooms are nicely decorated and spacious and quiet, which is great. They also offer great rates and are good value for money if you get one of the off-peak rates. The location is ok as well, very close to the European Government center and within walking distance of the city center with the more touristy sights, but still easily reachable from the Motorway (E40).
The only issues we had were that there was a bit too much design going on and not enough practicality as the shower flooded almost bathroom and room and to fiddle the room card into the tiny slot to get the light working is not so easily done in the dark...
Breakfast options are quite limited and offered in a rather cool and uninviting self-service atmosphere.
Internet connection is fast and easy.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Edith K about Aloft Brussels Schuman Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review
January 30, 2013
Hi Edith K,

We are very pleased to see you've taken the time to write a review about yoru stay here on tripadvisor - highly appreciated.

You bring up a couple of great points that we will certainly consider and take forward. We are in fact already planning to add a couple of light points in the corridors to make it easier to find your light switch when you first enter the room. It can indeed be a bit difficult to find - so let's fix it!

Overall you seem to have a lovely time with us and we hope that means you will be back soon.

Have an easy breezy day.

Coen van Niersen
Hotel Manager
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Zurich, Switzerland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“far from the city but safe area”
3 of 5 stars Reviewed January 14, 2013

far from the city but the area is safe compare to the other 90% of the city... and this is the most dirty and dengerous city in europe from my point of view. the rooms are new and the gym is really good for such hotel.the beds are cheap and matrass is soft and not comfy. i was sure they are going to use sheraton beds as it is the same groupe. try to book on week-end and the price will drop.

Room Tip: try to book on week-end and the price will drop.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ronishefner about Aloft Brussels Schuman Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review
January 30, 2013
Hi ronishefner,

So sorry to read you are sceptical about Brussels as a city. It indeed has its less nice parts but certainly also a lot a lot of nice things. The city is not straight forward so you would need some help to get access to the cool spots. Our reception has the right expertise for that. There are some lovely squares, markets, bazaars, in-the-know lunch places, good museums, nice parks and much more.

In the 2.5 years since the hotel has opened, I believe you are the first person who has commented negatively about our beds. We're sorry you did not like them and that they possibly negatively impacted your stay. In fact, the bed is custom made by Simmons in the UK and is some of the highests quality mattrasses around. It is a mix of the Westin Heavenly Bed and the Sheraton Sweet Sleeper, combining the best of both worlds.

We do hope you will be back with us soon.

Have an easy breezy day!

Coen van Niersen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Beautifully decorated spacious rooms”
5 of 5 stars Reviewed January 11, 2013

I stay in this hotel regularly as I attend meeting in the Commission Buildings. The location is ideal as it's literally minutes away. The bus from Brussels airport stops directly opposite the hotel.

The rooms are really spacious and beautifully decorated. The staff are always cheerful and extremely helpful. It's an excellent hotel, there is free Wifi, which I never have any trouble connecting to and there's also a facility to print documents in their reception area. It's the little things, that make life simpler - like free bottled water, Bliss products in the bathroom, an iron and ironing board in the room rather than having to ring. The option to leave your bag with them on check-out is great as it's saves you having to drag it round for the day!

Honestly I have only good things to say about the accommodation & staff. The restaurant I can't comment on apart from to say its a bit pricey. I go the Exki coffee shop just up the road as I only want a light breakfast and this is a much cheaper option than dining in the hotel.

Room Tip: Higher floors have less traffic noise.
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Aideensky about Aloft Brussels Schuman Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review
January 30, 2013
Hi Aideensky,

You indeed seem to be a regular with us - thanks for your loyalty and we hope you will come back many more times!

We're glad to read that you enjoy staying with us so much and that you value the little things we have put in place to make you have an easy breezy stay with us.

Wishing you a great day and see you soon.

Regards,

Coen van Niersen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Brussels Schuman Hotel

Also Known As:
Aloft Brussels Schuman Hotel Europe
Address: Place Jean Rey, Etterbeek, Brussels 1040, Belgium
Region: Belgium > Brussels > Etterbeek
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Wheelchair access
Hotel Style:
#2 Family Hotels in Etterbeek
#2 Business Hotels in Etterbeek
Price Range: $
Hotel Class:3 star (3*)
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