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“Nice area, friendly staff, some minor issues though” 4 of 5 stars
Review of Aloft Brussels Schuman Hotel

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Aloft Brussels Schuman Hotel
3.0 of 5 Hotel   |   Place Jean Rey, Etterbeek, Brussels 1040, Belgium   |  
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Hotel amenities
Ranked #2 of 4 Hotels in Etterbeek
Bristol, United Kingdom
Top Contributor
79 reviews 79 reviews
38 hotel reviews
Reviews in 61 cities Reviews in 61 cities
66 helpful votes 66 helpful votes
“Nice area, friendly staff, some minor issues though”
4 of 5 stars Reviewed January 15, 2013

The Aloft has a designer feel about it, the rooms are nicely decorated and spacious and quiet, which is great. They also offer great rates and are good value for money if you get one of the off-peak rates. The location is ok as well, very close to the European Government center and within walking distance of the city center with the more touristy sights, but still easily reachable from the Motorway (E40).
The only issues we had were that there was a bit too much design going on and not enough practicality as the shower flooded almost bathroom and room and to fiddle the room card into the tiny slot to get the light working is not so easily done in the dark...
Breakfast options are quite limited and offered in a rather cool and uninviting self-service atmosphere.
Internet connection is fast and easy.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review, January 30, 2013
Hi Edith K,

We are very pleased to see you've taken the time to write a review about yoru stay here on tripadvisor - highly appreciated.

You bring up a couple of great points that we will certainly consider and take forward. We are in fact already planning to add a couple of light points in the corridors to make it easier to find your light switch when you first enter the room. It can indeed be a bit difficult to find - so let's fix it!

Overall you seem to have a lovely time with us and we hope that means you will be back soon.

Have an easy breezy day.

Coen van Niersen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,166 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Zurich, Switzerland
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 14, 2013

far from the city but the area is safe compare to the other 90% of the city... and this is the most dirty and dengerous city in europe from my point of view. the rooms are new and the gym is really good for such hotel.the beds are cheap and matrass is soft and not comfy. i was sure they are going to use sheraton beds as it is the same groupe. try to book on week-end and the price will drop.

Room Tip: try to book on week-end and the price will drop.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review, January 30, 2013
Hi ronishefner,

So sorry to read you are sceptical about Brussels as a city. It indeed has its less nice parts but certainly also a lot a lot of nice things. The city is not straight forward so you would need some help to get access to the cool spots. Our reception has the right expertise for that. There are some lovely squares, markets, bazaars, in-the-know lunch places, good museums, nice parks and much more.

In the 2.5 years since the hotel has opened, I believe you are the first person who has commented negatively about our beds. We're sorry you did not like them and that they possibly negatively impacted your stay. In fact, the bed is custom made by Simmons in the UK and is some of the highests quality mattrasses around. It is a mix of the Westin Heavenly Bed and the Sheraton Sweet Sleeper, combining the best of both worlds.

We do hope you will be back with us soon.

Have an easy breezy day!

Coen van Niersen
Hotel Manager
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Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2013

I stay in this hotel regularly as I attend meeting in the Commission Buildings. The location is ideal as it's literally minutes away. The bus from Brussels airport stops directly opposite the hotel.

The rooms are really spacious and beautifully decorated. The staff are always cheerful and extremely helpful. It's an excellent hotel, there is free Wifi, which I never have any trouble connecting to and there's also a facility to print documents in their reception area. It's the little things, that make life simpler - like free bottled water, Bliss products in the bathroom, an iron and ironing board in the room rather than having to ring. The option to leave your bag with them on check-out is great as it's saves you having to drag it round for the day!

Honestly I have only good things to say about the accommodation & staff. The restaurant I can't comment on apart from to say its a bit pricey. I go the Exki coffee shop just up the road as I only want a light breakfast and this is a much cheaper option than dining in the hotel.

Room Tip: Higher floors have less traffic noise.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review, January 30, 2013
Hi Aideensky,

You indeed seem to be a regular with us - thanks for your loyalty and we hope you will come back many more times!

We're glad to read that you enjoy staying with us so much and that you value the little things we have put in place to make you have an easy breezy stay with us.

Wishing you a great day and see you soon.

Regards,

Coen van Niersen
Hotel Manager
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New Delhi, India
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 9, 2013

During the holiday season, I stayed at the Aloft, a subsidiary of W hotels. The hotel had a minimalist European style with some unfortunate economies that made it feel like a hip travel lodge (bar soap, seating in lobby, spartan breakfast of plastic foods).

Be careful about buying rates with breakfast included. The overall price for the breakfast should be no more than 10 additional Euros per person. Otherwise, walk a few blocks to a cafe and get a warm latté and breakfast.

The best part of my stay was provided by the comfortable bed and some of the hotel staff. As well, the hotel has a pet plan. The location is great for access to the metro and to the many sites in the center of town.

In addition, the value for price can be achieved through searching for the best web deals for your stay. If I needed to return to Brussels and could find a good web rate, I would stay again at this hotel.

Room Tip: Make sure you get the best web deal possible. The hotel web site is not bad and try and select the...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review, February 1, 2013
Hi ballyga,

Thanks very much for taking the time to share your comments about your stay over the holiday season with us at Aloft. We hope you got to celebrate in style - at least the city was all geared up for it!

The price of breakfast is indeed a maximum of 10 euros. We also have a package of 6 euros if you don't fancy more than just a croissant, coffee and a juice.

We're pleased to read that the service of our staff appealed to you and that the bed and other facilities were comfortable as well.

All rates that our bought via our own website have a "best rate guarantee" - if you find a cheaper one anywhere else we will refund you the difference + some more!

Have an easy breezy day.

Coen van Niersen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 9, 2013

I enjoyed my three-night stay at this hotel. The room was a decent size, immaculate, boasting a luxurious king-sized bed with nice sheets, and modern bathroom fixtures. The buffet breakfast also offered many healthy and tasty options. Wireless is included in the room charge, along with a free copy of Wallpaper magazine. Nice trendy bar, with reasonably-priced drinks. Overall, very good value for money (I paid € 150 a night, which may be less than the usual going rate as I was part of a large group booking).

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review, February 1, 2013
Hi NK419,

Seems you had a great time whilst staying with us - great to know and thanks for sharing!

It seems you indeed had a very decent rate over the mid-week period, although early bookers often get a great rate as well. We're glad to read that you enjoyed our breakfast setup and offering. We are aware that this is different from the conventional hotel however we feel it generally works well for our on-the-go clientele.

Hopefully you will be back soon.

Have an easy breezy day.

Coen van Niersen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2013

I LOVED this hotel. The bedding was soft and comfortable. The staff went over and above my expectations to help us. We were starved for dinner one night, and the front desk clerk even called and placed our order, as we only speak English. I would definitely recommend this hotel, as well as stay here again. We had breakfast each morning, and it was a tasty delight.

It was also close to the Schuman Metro station.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coenvan, General Manager at Aloft Brussels Schuman Hotel, responded to this review, February 1, 2013
Hi Andrea821,

That's just awesome! You seemed to have had a super time enjoying the city and the various facilities the hotel has to offer. Good service makes all the difference and I know we are blessed with some excellent talents that go the extra mile if they have to.

Hopefully this was not the last time you visited us. Come back for some more a-list adventure!

Have an easy breezy day.

Coen van Niersen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
1 review
5 of 5 stars Reviewed January 6, 2013

This hotel delivered everything as it was advertised on line. It was a pleasure to stay here. We were greeted by friendly smiling staff when we arrived. Made us feel relaxed the moment we walked in
. Anything we needed , the staff were there to help us out. Whether it was directions , bus routes etc... they didn't hesitate in offering a helping hand.

Our room was extremely spacious and sparkling clean. Everything seemed so ''new''! Lots of wardrobe space to hang clothes. Even a desk with a view out the window.... Our room was cleaned and beds made every day when we arrived back from visiting the city! Huge walk in bathroom which was immaculate (Shower gel and shampoo provided).

In regards to security , our room had a bolt and a dead-lock on the inside. Room keys are needed to use the lift and also to enter the building in the night time. There was a security guard indoors also , watching the door.

I would recommend this hotel to people who are considering traveling to Brussels. Relaxed , funky and all round great place to stay! Keep up the great work all you guys at Aloft! Big thumbs up! :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft Brussels Schuman Hotel

Address: Place Jean Rey, Etterbeek, Brussels 1040, Belgium
Phone Number:
Location: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Etterbeek
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Brussels Schuman Hotel 3*
Number of rooms: 147
Official Description (provided by the hotel):
The new tWist in Travel keeps Brussels European district Abuzz with a prime location in the heart of the European quarter. Located only a few minutes away from the city center by metro, the Aloft Brussels Schuman offers you an easy access and connections to the entire Brussels area. The hotel offers an eclectic mix of forward-thinking design, open loft-inspired rooms and free WiFi. The always Abuzz WXYZ Bar welcomes you daily with a selection of signatures cocktails, that you can sip on our backyard when the wheather permits. Aloft Brussels Schuman is the fun, fresh alternative to stay and play at an affordable price. ... more   less 
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Also Known As:
Aloft Brussels Schuman Hotel Europe

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