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“Disorganised, money grabbing, filthy.” 1 of 5 stars
Review of Surfside Bondi Beach Backpackers

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Surfside Bondi Beach Backpackers
35a Hall Street, Bondi, Waverley, New South Wales 2026, Australia   |  
Hotel amenities
Ranked #7 of 15 Specialty lodging in Bondi
Glastonbury, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Disorganised, money grabbing, filthy.”
1 of 5 stars Reviewed January 14, 2013

The review below has explained this place perfectly. The excellent thing about it is its location, in the heart of bondi, just meters to the beach, shops, bus stops, my friend and I arrived thinking perfect, their directions to the hostel on website were also spot on.
We booked the christmas and new year package months in advance when planning our trip to australia, thinking we didnt want to be left stranded that time of the year if things got booked up and because it seemed they had planned a fantastic 10 days of activities, free dinners and organsied trips..this is what they were advertising.
In reality it was shocking, a complete shambles, the staff were nice the first day of arrival upon check in ...then didnt care the rest of the time...they just shoved free 'goon' at you...dont get me wrong I love free goon! but thats not just what I expected when you pay 1000$ for 10 nights!maybe not helped by the fact they had to sleep in the tv room as the money grabbing manager sold their beds and the sunloungers outside to paying guests! ridiculous! also meaning we couldn't use the tv room for its actual purpose which was annoying. The free food was either not when it was meant to be, didnt show up at all or was in a different place... so if you were not there you got none, chilli night on the beach?! was not on the beach was at the hostel and even then there wasnt enough for everybody. Pancakes appeared some mornings at a ridiclously slow pace others not at all. Christmas days lunch was chicken, a lettuce leaf, 1 slice of tomato and 2 slices of cucumber and a piece of bread which we were starting to eat with fingers as they hadnt put cutlery out! oh my bad actually we did get a piece of chocolate cake and a cracker yippee!! There were cockroaches in the kitchen, dirty bathrooms and not enough lockers for even half of the guests. If I can prevent just one person of not booking a bed here I will be happy, please dont waste your money, I did meet some amazing people and made the most of the festive season but that was no thanks to the hostel. Its a shame as I think it could have great potential in an amazing location...it just needs organisation! a cook employed at christmas if you are going to advertise all these wonderfull meals and a bit of love to tidy up the place and passionate staff would go a long way. For now avoid its a total rip off and will leave you disappointed especially if you book to spend your christmas and new year here.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 people have reviewed this hotel

Traveler rating
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    5
    5
    27
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Families
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 9, 2013

The only good thing to say about this hostel is the people we met here and the location! Where to begin.....We booked a package for xmas and new year and it seemed to be one of the only hostels in Bondi that seemed to have organised and well thought through plans for during the holiday period....this couldnt be further than the truth. It had been forecast rain the week prior to christmas for christmas day yet no forward planning seemed to have been made for this. So on christmas day when it did rain over 100 people were stuck inside where the hostel facilities are minimal (a gazebo in the courtyard wolud of been a good idea!). Wouldn't have been so much of an issue if christmas dinner had been at least adequate! Spending Christmas away from home for the first time and all you get is brown salad, a bread roll and a piece of chicken doesn't suffice. One pasta dish was served in the evening but we were never informed and missed out. This was a recurring issue through out our stay, the hostel never provided enough food for the people staying there. Chilli night was another disaster.. those who actually got chilli were served chilli with bread!! NO RICE! Basically there was just a lack of organisation in actually putting the advertised events etc into motion. A lot of the time it was down to us staying there to get events on the go instead of the staff. I dont think it helps that the staff feel disrespected and un-valued therefore don't put in 100%. why would you if you were shoved in the tv room, when your only payment for helping out is your accomodation.
Not just lack of organisation in carrying out what had been sold and promised to us, but we could barely fit any of our shopping in the fridge due to it be over-full with prior people's food that had been left. we were told the day we arrived it was getting a big clean out the next day but this never happened surprise surprise.
Lack of social areas doesn't help this hostels situation! outside was often banned due to noise so we all had to pile inside where the only place to be was the kitchen area due to staff and some customers staying in the TV room! the hostel is advertised as a party and sociable place to be which is true but its confined to one small space which then carries the noise upstairs to where those who want a quiet night don't get one.
The advertised air-con is only evident in the TV room with the rooms becoming sauna like! extra fans were supplied but really did nothing to help the situation as one fan per room does not cool 8 people down in 30 degree heat! My door didn't even lock so my belongings were never knowingly secure in my room (thankfully nothing happened to me but others weren't as fortunate!) The lack of bathroom facilities is another issue too! the hostel is small with only 10 dorm rooms but 2 toilets and 3 showers is not enough!
The manager is another problem all together. Rude about sums him up in 1 word. thinks he's being helpful by promising you things that he never follows through on. guaranteed those who had said they were staying on more nights accomodation but when it came down to it we were told we didnt even have a bed! then when it came down to it we had to explain the situation to the girls who were meant to be in our room (not the manager) and had to sort it all out. Another few of our friends were charged $20 to share our bed or on the floor in our room! while we were already paying $40 for a bed. Some were even charged to stay out on the sun loungers outside!! He likes to make money every where possible! In total we paid about $1000 each for just over 2 weeks accommodation which was ridiculous for what we got and the service we received! On booking you dont mind paying so much as its xmas and prices do go up and the hostel seemed to have everything planned and a great 2 weeks were to be had! Christmas and New Year was only saved to the people that we met there, if there had been a rubbish group it definitely would have ruined our holidays as the hostel was pathetic.

Room Tip: There isn't one!
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 4, 2013

If you want to have a good time and meet people then this is the best hostel to go to! The hostel itself is pretty basic but its one of those rare hostels where you feel at home and part of the group straight away. The big communal table outside means its really easy to meet people and so its great if you're traveling by yourself. Also, a great location 2 minutes from Bondi Beach. One of the best hostels I stayed in on the east coast.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, Australia
1 review
4 of 5 stars Reviewed December 6, 2012

Excellent location, right behind Bondi Beach. Uncomfortable bed but overall very good value for money. Nice that breakfast is partially provided all in the same price. Outstandingly helpful and friendly staff!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2012 via mobile

I stayed here as a single backpacker just wantin to chill out and meet people. Unfortunately there weren't any there were only animals.
I have now stayed in about 7 hostels in total and not all have been great but this one is easily the worst. I am by no means a boring person and love having a laugh and gettin drunk with other backpackers but after random people just started pouring in off the streets into the eating area I went to bed and trying to sleep was a futile attempt because its like sleeping in a pub people seemingly drinking right outside your door after about 4 hours of sleep despite going to bed at 11pm I checked out at 8am and moved hostel.
If you are a teenager and all you want to do is have playfights and knock on doors at 2 in the morning then this is the place for you. If you're a backpackers who likes to remember your experiences and actually have a choice between having a night out or having a night in then give this place a miss.
Worst place ever and I've lived in Ibiza!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linz, Austria
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 1, 2012

2 reasons I can't give all stars:
1. The bunk beds (especially when you have to sleep on the top) are not very comfortable (I call them backbreaker) - but then, they are the same in all backpackers I have stayed.
2. The night was quite noisy, but then again: it was Friday night and you can hardly blame the backpacker for the partying folks it attracts.

Now the good: The staff (and the owner) are extremely friendly, helpful and easy to get along. There was no problem what so ever (moving in early, storing the luggage after moving out). I also really enjoyed the free surfboard: If you stay in Bondi you have to give it a try! So if you look for a lively place and want to escape King's Cross, you should consider the Surfside Bondi.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2012

Spot on, clean rooms and shower/toilet fascillities, friendly, staff v helpful, perfect central location,

We are a couple travelling east coast of Oz aged mid 20's on honeymoon,

WEll worth a visit

Recommend recommend recommend!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Surfside Bondi Beach Backpackers

Address: 35a Hall Street, Bondi, Waverley, New South Wales 2026, Australia
Location: Australia > New South Wales > Greater Sydney > Waverley > Bondi
Hotel Style:
Ranked #7 of 15 Specialty lodging in Bondi
Price Range (Based on Average Rates): $
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Also Known As:
Indy`s/Surfside Bondi Beach Backpackers Hotel Bondi

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