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“Weekend at Bondi's Swiss Grand” 3 of 5 stars
Review of Swiss Grand Resort and Spa

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Swiss Grand Resort and Spa
4.0 of 5 Hotel   |   Cnr Campbell Pde and Beach Rd, Bondi, New South Wales 2016, Australia   |  
Hotel amenities
Ranked #6 of 9 Hotels in Bondi
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866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 27, 2013 via mobile

Booked this hotel through Scoopon and thought it looked fantastic! Don't be fooled. Although my experience was a while ago my friends told me about trip advisor and said I should share want went on. Day one so excited girl on the front desk great told us they had double booked the room so they were upgrading up to a king suite sounds told there was only one bed and that they would bring one up shortly good right? Wrong we waited and waited for the bed, went and explored the beach came back still no bed. Called at 7pm still no bed 8pm knock on the door spare trundle bed arrives. Second disaster breakfast the staff in the restuant had no time for you and treated you like a number no good mornings no how are u just "room number" then a "ok". Part of the Scoopon package was a bottle of wine on arrival never saw either and asked 4 or 5 times if we could have them and the whole week we were there nothing they day we leave to get on a plane I inform the staff we didn't recieve the wine so they hand it to me as we leave the resort. Outdated and musky smelling. Asked for an ashtray on the first day on second last night of our 7 night stay it turns up. Ordered room service food came up with no cutlery. One staff member out of the whole lot treated us like welcomed guests the others like we were not important. Wish I could have said better things but my stay was awful. Felt like I didn't matter. I have spoken to the hotel about this and action has verbally been assured which is why I put service so high. Fingers crossed they pick up their act and I hope that I just got the raw end on the deal will not stay at this hotel ever again!!

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Swiss Grand Resort and Spa

Address: Cnr Campbell Pde and Beach Rd, Bondi, New South Wales 2016, Australia
Location: Australia > New South Wales > Greater Sydney > Bondi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Bondi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swiss Grand Resort and Spa 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Swiss-Grand Resort & Spa Bondi Beach, managed by Accor is a 4.5 star all suite property and the only conference hotel located on the world famous Bondi Beach. The hotel features 203 suites, many with balconies and some with ocean views. Hotel features also include an outdoor rooftop pool, Samsara Day Spa, Health Club including indoor lap pool, Internet access throughout and an outdoor rooftop with 180° views of the beach. ... more   less 
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Also Known As:
Swiss-Grand Resort And Spa Bondi Beach
Swiss-Grand Resort & Spa Bondi Beach Hotel Bondi Beach
Swiss Grand Hotel Sydney
Swiss Grand Resort Sydney
Bondi Beach Hotel

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