So, lets start at the top, i really don't think i have stayed at a better hotel anywhere in the world (and i've stayed in a few).
I read the reviews and there were some 'average' complaints, so i was 'curious' how good/bad it would be, but i couldnt find fault at all, with anything.
Franziska answered all mails beforehand in a very efficient speedy manner, check in was painless and smooth, Ronny in the 5th Floor Bar was not only a 1st Class Cocktail Barman, but a very very good guy too. My wife had two massages from Christine, 1st class, very very good.
We had reserved a Classic Suite, pretty expensive, but the room was massive, brilliant views, and very very clean.
Breakfast buffet was brilliant, great breads, loads of fish, brilliant cheeses, fresh fruits, i could go on.
I love this place, and we will be back, if not this year then next, you can be very very proud of the work you do here, it is A1+