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“Absolutely Superb!” 5 of 5 stars
Review of Mango Bay All Inclusive

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Mango Bay All Inclusive
4.0 of 5 Resort (All-Inclusive)   |   2nd Street | Holetown, Holetown, Barbados   |  
Hotel amenities
Ranked #3 of 4 Hotels in Holetown
Farnham, Surrey
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
51 helpful votes 51 helpful votes
“Absolutely Superb!”
5 of 5 stars Reviewed November 1, 2006

We have just come back from a week (well, five and a half days as BWIA cancelled our flights out from Heathrow two days running) at the Mango Bay Hotel & Beach Club (to give it its full name) in Holetown, Barbados. Having selected this hotel on the basis of reviews on Trip Advisor, I wanted to write my own detailed review.

The Mango Bay consists of an entrance foyer and reception, a block of rooms to the left of this, some of which back onto the entrance and some of which face the pool, a block of rooms to the right which face the pool or the bar & restaurant, and a block of rooms that face the ocean. The outward appearance of these room blocks has been architected in a pleasant style. The swimming pool is two ovals with a swim-thru bridge joining them, with space around for sun-loungers. There is a bar and restaurant. There is a sun-deck set back from the beach, with a few steps down to the beach and another area for sun-loungers. There is a water sports office. The grounds are attractive with palms and other plantings. The hotel was refurbished a year ago I believe, which included adding a fourth storey to the existing three-storey blocks, as well as building the ocean-facing blocks.

Our room was in the first block (#409). The balcony overlooked the entrance, and the open access corridor outside the door faced some bars beside the hotel. It was probably one of the less well appointed rooms for this reason. The room itself was spacious, with a king-size bed and a separate single bed both with good mattresses, and an en-suite bathroom and small balcony with two sun-loungers. It had an iron and ironing board, hair-dryer, room safe, cushions, floor mats and TV (which we didn’t turn on), bedside tables and lamps, and a writing desk. The bathroom fittings were good (Grohe, I believe) and everything worked the way it should. The air conditioning was excellent. The room walls were painted white, the bathroom was tiled in red mottled marble, and everything was in a good state of repair. The room was kept spotlessly clean through-out our stay, with the tiled floor being mopped every day. The bath towels and sheets were changed daily. The room was cleaned each morning, and the beds turned-down in the evening. It felt clean, comfortable and homely, and was how one would expect a decent hotel room to be.

The bar was set up each day by 10 am, and open till late. It provided a good range of drinks, from soft drinks and milk-shakes for children through a range of hotel cocktails (mostly rum based) to a number of branded spirits (rum, brandy, whisky). There were no ‘white-label’ bottles other than the cocktail bases/syrups which we saw being made up freshly each day. Service at the bar was superb, with a number of very friendly bar-staff who treated everyone with courtesy. The two I remember most clearly were Kevin (an Eddie Murphy look-alike who was very entertaining) and Alvin (who just looked like the archetypal bartender). We worked our way through the cocktail list, including a very large number of ‘big bananas’ (non-alcoholic banana milk shakes) in the daytime. The bar was in use throughout the day, but we never had to wait that long to get served. The bar also provided drinks to the restaurant, so that you could have cocktails with your dinner if you wanted to. We looked forwards to heading down for our pre-dinner cocktails every evening.

The restaurant consisted of a separate enclosed kitchen area, a glass-enclosed inner area and a covered outer area, with a range of different table configurations, mainly twos and fours. It overlooked the ocean. There was a good live piano player one night, and subdued music on the other evenings. When you turned up for breakfast you were asked to choose a seating time (in 15 min intervals) for lunch and dinner, so that there were staggered sittings. This system worked very well, with hardly any delay in being served your food. While breakfast was a buffet, lunch and dinner was a waited table service (apart from a few occasions such as the BBQ evening). The standard of service was particularly high, and I noted for example that dishes were always served from the left and collected from the right, with appropriate tableware set out for the courses chosen. I am sure that some people may not have even noticed, but for me this was an indicator of the quality and professionalism of the serving staff. Water was always being topped up and plates cleared away promptly. It was the sort of service you would expect to find from a top-class restaurant in London. The quality of the food overall was high, with good cuts of meat and fish, and well-prepared sauces and accompaniments. There was a lot of daily variety/choice, and even a kids menu that could be pre-ordered each morning. The house wine was a good label that we have drunk in the UK. There was also afternoon tea and sandwiches/cakes served at 4 pm. I can remember having a really good king-prawn salad as a starter for lunch one day (from a buffet selection) and the BBQ evening steaks were excellent. The only very minor criticism I could make was that the coffee sometimes was slightly overdone (left on the hotplate), and at times I suspect it was instant rather than filtered or a mix of the two. Guests were required to wear shoes of some kind in the restaurant, and dress for dinner (which meant long trousers and a short-sleeved shirt for me).

There was a programme of entertainment throughout the week, but we tended to head off to bed after dinner as we were exhausted from too much relaxing during the day, although we could hear music sometimes. It was very much in keeping with the overall quality of the hotel however, and not excessive. We did stay up on our last night (Sunday) however, and saw a live band play a range of music covering songs from Tina Turner, Bob Marley and others. There was one chap on keyboards, another on guitar and a female singer. The keyboard player was incredibly talented, both instrumentally and vocally, and while the singer started off just with a tambourine she then launched into a number of songs where she was superb.

The beach itself is quite narrow all along the bay, and is built-up or depleted with sand naturally by the sea. It is a lovely white coral sand, and good for walking along. The water sports office provided pedal boats, kayaks and a Hobie Cat for sailing, as well as free water-skiing. I took the Hobie Cat out several times, and thoroughly enjoyed it (although the tiller extension still needs to be repaired).

There were a number of locals who paraded around just outside the swimming area marker buoys on their jet-skis which they were trying to hire. Personally I found this very annoying, and the noise and fumes they created seemed at odds with the otherwise perfect beach scene. I suspect they also discourage large marine life from coming inshore. One thing the hotel could do is to make their protected swimming/non-motorised area larger so that the jet-skis have to operate further out, and ideally regulate/broker rides on these so that the jet-ski touts didn’t have to ride up and down looking for business.

We all like snorkelling, and while the area close to the beach is not that good (as there are too many sand particles in the water) we found some good snorkelling on the reef at the right end of the bay where the waves crash in, which also had protection buoys around it. There were a few live corals (first time we had seen coral fans) and a number of tropical fish, but the calibre of underwater life was not as good as the Red Sea or the Maldives.

We took advantage of the inclusive excursions. We went to Bridgetown for a few hours, and visited the Mount Gay rum distillery. This was an educational and spiritual :-) experience. Bridgetown itself is not that attractive, although there are some good shops along Broad Street. The glass bottomed boat trip was as expected, although we were able to dive in an look around underwater. The catamaran trip was the best, with a leisurely sail north along the west coast up to a known turtle area, where the boat stopped for a while for people to get in and swim/snorkel with the turtles. We also went and spent a morning exploring Holetown itself (a 5 min walk from the hotel), which has a good shopping mall and several ‘chattel’ houses that provide a number of tourist-focused boutique goods.

While we were there, the weather was superb. It was hot enough to walk around all day in swim-wear, and sun-tan lotion was essential. Many people were going red on their first day through under-estimating the strength of the sun. It did rain one day for a few hours, and this led to the waterway that runs along one side of the hotel breaching the natural sand levee on the beach. This waterway/lagoon has been commented on in previous reviews, and it is true that when it filled up with all the local rainfall draining into it and then spilled over into the sea it wasn’t that pleasant, but not as bad as has been made out. The hotel closed the beach for a day and arranged transport to an alternative beach. The next day the sea had naturally repaired the sand breach and everything was back to normal, with people on sun-loungers a few metres from the dreaded lagoon…

I have stayed in a lot of different hotels around the world, both on business and for pleasure. The star grading of hotels changes according to local conditions, and is also influenced by check-box items, such as does the room have a telephone, etc. It is possible to stay in a 4 star hotel in the UK and not enjoy the experience. There are many factors that influence how a hotel appears to its guests.

We have enjoyed staying in what I think is one of the best hotels I have ever encountered, and I’ve been happy to write this lengthy testament to it. The relatively small size of the hotel means that it can offer a very high level of personal service. We met several families who had booked at other hotels, and who had come to the Mango Bay after complaining to their tour operators and asking to be transferred there. I want to thank all of the hotel staff: Nicole on the front desk who greeted us warmly on arrival after a very arduous trip out, and who helped us sort out our ‘cancelled’ return flights on BWIA (I advise anyone to avoid flying with them, our return flight was just awful), the housemaid who cleaned our room so diligently each day, the bar staff, the restaurant staff and the water-sports staff. They were all so happy and helpful, and I know that this consistent level of service only comes from exceptional leadership and management by example. There has clearly been an enormous amount of behind-the-scenes attention to detail. There is a very strong ethos of real hospitality at the Mango Bay Hotel. This is a hotel that strives towards excellence, and in my opinion it has achieved it. It is very rare in life that something exceeds expectations, but the Mango Bay did. I cannot recommend it strongly enough, and hope that you enjoy your time there as much as we did.

  • Liked — Personal service, cleanliness, happy & helpful staff
  • Disliked — Nothing
  • Tips/Secrets — Wear sunscreen!
  • Stayed October 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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English first
Herts England
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed October 30, 2006

My husband and I have just returned from 2 weeks in Mango Bay and have no complaints at all. it is clean, bright, very friendly, helpful and the food is good, not 5 star (We have previously stayed in 5* Le Sport - St Lucia) but very, very good with a selection and three courses for lunch and dinner and the Chef has a great singing voice.

The drinks are all branded and the house wine is good and an extensive cocktail list, so good value for money if you are a fussy eater they will also try and accomodate you.

The rooms are spacious we had Room 105 which leads straight onto an enclosed patio, then a second patio then straight into the pool not sure if they use it as a triple but definetly large enough for a third bed. This is classed as a superior and well worth the money.

The beach directly in front of the hotel is small and some of it has disappeared recently due to heavy rainfalls as there is river/mangrove situated to the side of the hotel which is used as an outlet for excessive waterfall from inland Barbados, but didn't really affect us at all, people have talked about the smell but to be quite honest it wasn't noticeable at all and certainly wouldn't put us off going again. The beach was already starting to right itself so will come back as nature works its wonders.

Plenty of sunloungers and the pool is very clean, it is a very pretty setting.

Entertainment nightly which is good, some great musicians if you are looking for someone to entertain you in an all singing/dancing atmosphere then choose a large hotel as this is more tranquil so you can still enjoy talking to others, although did enjoy a dance or two !

I know that they should in the very near future be opening their piano bar and spa which can only add to the already excellent services.

It is also situated centrally to Holetown which is also clean and friendly, close to a few other bars, shops and restaurants, if you fancy a treat one night try TIDES restaurant it was superb, you can walk from the hotel and Cocomos bar/restaurant is worth a visit. Sunday night is Karaoke night in the street next door and goes on half the night so if you are in a standard room it can be a little noisy, but good fun listening and watching Bajan's sing Meatloaf and Frank Sinatra !!

The Turtles are great, just sailing on the catamaran is fab, took the opportunity of going twice, didn't do the glass bottom boat.

They dont really have facilities for children except the pool and the beach, so more a couple hotel rather than family and of all ages which makes for an interesting time.

When we were there, there were at least 7 couples who had transferred from 3 other hotels on the island as they were not happy with what they had, so a good advert for Mango Bay.

Our thanks to Shireene and all the staff for ensuring that they carried out their part of the deal in running a clean, hospitable and friendly hotel

You may hear moans from a few, but you have to remember you are in the Caribbean.

Hope this helps, enjoy !

Sally and Paul

  • Liked — Friendly and Clean
  • Disliked — No complaints
  • Stayed October 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2006

My husband and I have traveled the world yet we have never encountered a more perfect place than Mango Bay, Barbados! The staff was beyond friendly and helpful; the place was clean, modern, and fresh. The views were outstanding, the pool was refreshing and clean, the bar was a joy to be at, the beach was relaxing and gorgeous, and the dining was top of the line! We felt like first class socialites-- wining and dining beach side and dancing under the stars every night was a dream come true! We never even wanted to leave the resort-- being all inclusive and extremely upscale, we had everything we could ask for and more. Even the activities were included! Plus, the island was safe and clean, the locals were courteous, and there were very few guests at the resort so we always received personal attention. GO TO BARBADOS!!! You will make friends, you will experience a lovely culture, you will see beautiful sites, you will eat decadent food, and you will have the time of your lives!!! And don't forget to hang with the locals-- try some clubs, bars, concerts, horse racing, etc. The people are a blast to hang out with! Barbados is one fabulous party!!

We booked through Planet Trex (Shannon Clubb) and we would also like to give them a 5 star rating. They attended to our every wish and made sure we would have the honeymoon we have always dreamed of. Plus, they made the trip extremely affordable!!! We highly recommend Planet Trex!! We have never used a travel agent but after having such a positive experience, we will always check in with Shannon!!

  • Liked — Everything
  • Disliked — n/a
  • Tips/Secrets — Go to Mango Bay and talk to the locals!
  • Stayed July 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wokingham, Berkshire
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 16, 2006

My wife and I have just spent 9 nights at the Mango Bay Resort which was recommended to us by a close friend and all I can say is I owe him a big debt of gratitude.

Let's just get the niggles out of the way 1st as there aren't many.

My wife commented that there wasn't enough plug points by the mirror in our room for her to see to dry her hair, so I had to move the mirror to a place she could use the hairdryer, when I meantioned this to the maid she had someone plug the hairdryer into the plug point at the back of the TV which I couldn't get to.

As the weather wasn't too kind to us we got bitten quite a lot by the dreaded mozzies however one word with the hotel manager Shireene and the room was sprayed each night to combat this.

And that's all there was to grumble about, now for the good things.

The hotel was 99% occupied by adult couples (it being a week or so before half term) which was absolutely ideal for us as having 2 grown up children we've been there seen it and done it.

We were very fortunate that we got upgraded from the Superior Room we booked to an Ocean View room so could watch the sunset when the clouds permitted.

For an All Inclusive resort the food was really very good with most nights a waited service and a good choice as well.

Drinks wise if there wasn't something on the menu you fancied one of the many bar staff (Alvin, Andre, Gordon, Kevin and Lawrence to name the ones I knew) would make up whatever you wanted.

Entertainment was good with bands in the evening and some very good singers too.

Probably the best thing about Mango Bay has to be the staff. Everyone was friendly helpful and always smiling or singing, especially Chef who loved to get up a do a few numbers with the entertainers at night. But for shear service to duty and always being friendly and helpful it must be said that Shireene the manager has to be amongst the nicest you'll ever meet - Thanks for a great stay, the wife loved it so much she wants to come back at Christmas !

Stayed October 2006
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
79 reviews 79 reviews
70 hotel reviews
Reviews in 63 cities Reviews in 63 cities
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed September 2, 2006

We really enjoyed our week at this well-run small hotel. It is in Holetown - which is nicer than it sounds.

The rooms are spacious and well appointed. We changed from the first one we were given as the entire balcony faced a big tree (or was it a Triffid?) and so there was no view of anything but leaves and the occasional humming bird. The replacement was fine, with a small balcony over looking the pool area and the sea.

The hotel is right on the beach, which although narrow at high tide, is fine for the small number of guests this hotel accommodates. And a really good point is that you can walk for a few miles along the beach (and sometimes beach path) to get some exercise.

All staff were excellent - charming and courteous - and chatty, if you wanted them to be. The food was truly excellent. Most evenings it was waiter/ress service and the meals were very well presented. The quantities were not large - but we were grateful for that as the waistlines seemed to be expanding anyway. We like to eat late - so we much prefer this to a buffet after most people had already been at it.
Our wine glasses were always topped up (regular tipping helps).

Bar service was usually speedy, too.

There are some shops and restaurants in Holetown, and a big Sunday night get together for locals. The music is very loud - and so our we thought we may as well join in.

One the negative side: The hotel is next to one of the many storm channels in the area, and the water had become very fetid. This caused some occasional odour when you are close to it - but never bothered us where we were in the hotel. It must also encourage mosquitoes - so take the nuclear strength deterrent.

We were also amazed that there was a satellite dish on the roof above our room that was so big it seemed to be searching for the source of the Big Bang, yet we only got four TV channels - which even then were only occasionally watchable due to weather interference. You'll need some books!.

If you like compact hotels at a reasonable price you will not be disppointed. This one is on our 'go back to' list.

  • Liked — Compact with quality food and service
  • Disliked — Few TV channels. No fridge in room
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 31, 2006

we were upgraded to this hotel after one nights stay in a hell hole and have to say we were blown away by the place. Excellent customer service, wonderful sea view room and the food was excellent quality and not what you would usually expect on an all inclusive. We would recommend this hotel to anybody!

  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 23, 2006

If you want to relax in a small friendly hotel this has got to be the place for you.
It was refurbished in 2005 and reopened early 2006.
The food is the best, and you are not left feeling hungry after your meals.
Breakfast with eggs cooked to order, lunch with a varied choice to suit all tastes, afternoon tea (4:30) tea, coffee cakes etc. and then fantastic quality evening meal which has to be pre booked to stop every guest turning up at the same time to eat, (now that would cause some complaints), however we never found any problems picking a suitable time to eat as the times are very flexible.
There is a bar on the road leading into Mango Bay (Ragamuffins) and this has ONE late and noisy night per week (Sunday) when the music is loud but has loads of atmosphere full of local people, cheap drinks and stops at 12:30 - 1:00am.
There is a beach bar further down called Surf Side where once a week a steel band play traditional Caribbean music - great.
The rooms are cool and very clean with three levels of expense, standard rooms are in the old block near to reception, Superior rooms in new block along the side of the pool (extra £35 per night) and Ocean view rooms of course nearly on the beach looking out onto the Caribbean ocean (extra £70 per night).
I have heard bad things about “All Inclusive” hotels but this place does not restrict the amount of food or drink available to you. You can, if you wish, sit at the bar when it opens at 10am and drink all day until it closes at midnight with no limit on the number of drinks you consume. The drink brands are well known, Malibu, Bells Martini etc. and the bar staff very friendly and fun, they will make any cocktail for you no matter how long it takes and of course at no charge!
I could go on and on about the catamaran trip, water skiing, glass bottom boat trip but it would bore you, as I do not have a bad thing to say about this hotel, (no I don’t own shares in it, I wish I did), this was my third visit and I would go again in a heartbeat.
If you decide to go you will not be disappointed as it is exceptional value for money, also say hello to Tony the jewellery sales guy and tell him “Lexus man” sends his regards, he will know who you mean and give you a discount.

Stayed August 2006
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mango Bay All Inclusive

Address: 2nd Street | Holetown, Holetown, Barbados
Location: Caribbean > Barbados > Saint James Parish > Holetown
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Holetown
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Mango Bay All Inclusive 4*
Number of rooms: 76
Official Description (provided by the hotel):
Mango Bay Barbados is ideal for those seeking the convenience of an ALL-INCLUSIVE beach vacation combined with the personal and friendly service of a small resort. It enjoys a sought-after beachfront setting in St. James, on the famous west coast of Barbados.There are restaurants, bars, boutiques and cinema just steps away from Mango Bay in lively Holetown, including the brand new, upscale, LIMEGROVE LIFESTYLE CENTRE across the road from the resort. Mango Bay is approximately a 45 minute drive from the airport, and a 25-minute drive south of the hotel takes you to the capital Bridgetown. Mango Bay definitely gives you added value for an all inclusive hotel- included is a complimentary two-hour catamaran cruise to see the turtles, waterskiing & a glass bottom boat ride. ... more   less 
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Also Known As:
Mango Bay Hotel Holetown
Mango Bay Barbados
Mango Bay Saint James
Barbados Bay Mango
Mango Bay Hotel Barbados
Mango Bay All Inclusive Barbados/Holetown

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