Holiday was for 2 weeks from 16th January 2013.
This hotel is rated 4* and likes to think it offers 5* service but in reality barely reaches 3*.
This holiday was not cheap and we had upgraded to an ocean front room.
The website pictures are very misleading, the hotel is situated next to a stagnant water area which creates a nasty problem with mosquitoes despite the hotel spraying once during our 14 day stay. They seem disinterested in actively trying to get rid of the stagnant water. I ended up with 20 bites even though I was using jungle formula 3/4 x a day.
Appearance ok, but the staff were constantly answering the phone during any queries we had, this is quite frankly bad manners and very annoying when the query had to be repeated 2 or 3 times because they lost their train of thought.
This was acceptable as it had been repainted a couple of months ago.
A wet bar area needs to be created as it is very annoying having to cover up just to fetch a drink( pretentious 5* dreams on behalf of management !)
We were happy with the evening dress code.
The furniture in particular the dining tables, and table mats were sadly in need of replacement, they were badly chipped and looked very tatty giving an overall impression of a hotel that couldn't be bothered to make an effort.
The service was acceptable but I really object to having to choose a time to eat lunch and dinner, usually the times we wanted were unavailable, We were on holiday and not at school ( no excuses about the kitchen not being able to cope either the kitchen should be properly organised to cater for all their guests ) We have never come across this system before and hopefully never again.
When booking a restaurant the customer chooses the time not the other way round !!
Where do we start ! quite frankly the most disgusting over cooked tasteless cheap muck we have ever had the misfortune to eat.Has the chef never heard of "Jus" and freshly prepared sauces, everything came out of a bottle, even the vinegar was white spirit vinegar for the French dressing instead of white wine vinegar, balsamic vinegar was nowhere to be seen.All of the meat was of cheap cuts and the chicken bony bits with a smidgeon of meat. Fish was overcooked as well.
Despite the manager saying that if you would like a steak at any time just ask ( my husband is severely allergic to all fish) one night even the turkey had an oyster sauce so my husband asked for a steak explained why and was told no!!! he had to have the ubiquitous over cooked chicken again !! so much for a helpful service.
On an island renown for its coconuts, mangoes and papaya, the hotel barely used them in fact we did not have any fresh coconut or mango. Papaya was served for 3 mornings at breakfast out of 14. The melons which appeared each morning were under ripe and tasteless.
The bread was highly processed American variety and full of sugar absolutely disgusting, cereals cheapest on the market not to mention the cardboard like waffles and we hate to think what was in the sausages , we didn't dare eat them.
All we can say is the chef should stick to singing instead of attempting to cook.
ocean front room spacious, but oh dear the bedroom and bathroom were badly in need of a revamp, the furniture was old,scratched and chipped. We had a constant problem with the bottom sheets they were 6" too short despite complaining bizarre!! The bathroom needed completely renewing and had a constant smell of drains. Hot water was a problem for the first week even though we made our concerns known to management. The second week there was a mass exodus of guests and so hot water arrived !! obviously the solar powered system needs to be upgraded.
Thank goodness for the sun and sea otherwise we would have come home straight away.
We ate out at Tides restaurant a few times expensive but worth every penny 6* service and food!
A very expensive mistake which we will not repeat and will not recommend to anyone.
Always choose pool side or ocean front as there is noise from the bars around the hotel until the ea...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.