Well I have been or use to go here for a very long time. for breakfast and sometimes lunch and many many times for coffee. I use to take clients there aswell.
Suddenly one day the prices had shot up without any prior warning and the regulars were shocked.
Infact many do not go anymore, they now go to Splash Juice bar in the Como shopping centre, Toorak Road, South Yarra.
I asked why had the change happened and the staff on at the time just shrugged and said we follow instructions. Just doing our jobs.
I tried to contact head offioce but no one was available to speak to me.
They even charged between .25 - .50 cents extra if you dine in!
The products are a lot more expensive than the other lovely cafes close by and whilst they are still busy it is with tourists rather than us locals who they need.
The staff need to have customer service training and learn how to smile.
They all have long faces and never seem to be happy.
I noticed the same with their Toorak cafe as well.
They want own business but now willing to go theextra mile.
Get rid of the extra cost for dining. Others do not do this..
Oh by the way there are NO toilets or washrooms at all in the premises even for the staff. Everyone has to go outside to the Como shopping centre to wash one's hands if you need to. How disgusting is that!
Every very disappointed with Laurent Patisserie in Como Shopping centre, Toorak Road, South Yarra, 3141.
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