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“Far behind what we expected..:-(” 3 of 5 stars
Review of Landhaus Baerenmuehle

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Landhaus Baerenmuehle
Baerenmuehle | 35110 Ellershausen, 35110 Frankenau, Hesse, Germany   |  
Hotel amenities
Ranked #1 of 3 Frankenau B&B and Inns
Abu Dhabi, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Far behind what we expected..:-(”
3 of 5 stars Reviewed August 24, 2013

Starting with the booking & communication.
Booking was super easy & also very comfort.
I was truly surprised that there is so much of email communication possible which I wouldn't expect from a
small little family guided place like the "Baehrenmuehle" in Germany. This all was superb no issue here at all.

Arriving at the forest & enjoying 100% of true nature.

To find the " Baehrenmuehle" doesn't seem to be easy. You have to go through a lot of small little unexpected
farmers field streets which you wouldn't expect, also there is not much of information around where & how to find this place due
no name tags or such as well leave your navigation system at home and mobiles as well….not signal here at all.

However, ones arrived & you are a nature lover this is the place to be.
We have booked the " Scheunenloft" at the "Kuchenmuehle" with breakfast for 5 days, 3 adults & 3 small dogs.

The Accommodation:

We have checked in & the first surprise was how far we have to go every morning(3 km) just to get our breakfast which was
not anywhere mentioned at web page.
But we took the challenge & we did it as anyways everything was pre paid already.
The introduction from the owner itself to the huge loft was very poor & no details was shared with us.

The accommodation with private Sauna was good & very traditional with some small little details.
However the kitchen could have been better stuffed with more pots, pans & other small kitchen equipment which you need if you loved to cook.
As well the quality was very low, all IKEA items which was not suitable compare for the high quality gas oven & rest of the kitchen.

A huge disappointment & very annoying was that we booked everything so well in advance,far away from everybody, due our 3 dogs…!!!
And than under our loft there was another little flat which was permanently rented by a female photographer & she drastically complain about
our dogs which was jelling & barking if we have left for breakfast out, which is normal as they where in a new area.
If we would have known this we would have never book this place…!!!

We have mentioned this to the receptionist & also asked to inform there boss but no action or follow up rather than anybody came back
to us where taken very sadly & really disappointing.

The lake which the hotel promoted for swimming is not under swimming conditions at all…it is green, full of something & not at all under condition to swim in.

The Food & Beverage:

The breakfast was good overall, nice & local selection from the region. We was at breakfast always the only ones as we came early but still
waited long time for a waitress to asked about our beverage preferences.

Also to mentioned not even ones somebody asked us how is our stay, is all good and so on.
Nobody recognized us by name either.

We loved the first to days to go to the " Baehrenmuhle" around afternoon hours for a cup of coffee & a slice of cake, really sad for this
place is that every single day the same 3 cakes are available( on the 3th day only 1 kind was available) we stopped going on the other days.

Also no basic soft drinks, juices or standard alcoholic beverages was available, like a mix fresh fruits juice (only orange every day in & out). No healthy juice options..!
No sprite or such, no Wheat beer radler even if this could have been homemade,
the waitress simply said
"Im sorry but I don't know how to do this".

The dinner we never tried but was only as a 3 or 4 course menu available & totally over prized for the given menus..! I mean the products are all from local producers,
not much cots overall. I have been in Maldives several times there you pay equal money for your food, & products there you have a huge logistic way in front of you to get what you need or want & all items have to fly around world, still food was cheaper there.

Overall the F&B needs really more attention & should be more realistic in there pricing.

SPA:

We spend lot of money & time at the small existing spa. First of all the female therapist is friendly & open minded for suggestions.
We are quite SPA experienced & can truly say that the provided quality & products unfortunately not from high quality…!!!

My first day I had a warm & herb facial treatment & when ever she had to reheat the herbs bag, she had to switch on a household water boiler which was very noisy, as well
disturbing specially when you try to relax, which is the sense of having a SPA treatment.
This could have been easily solve while boiling water before the treatment itself & keep it in a thermo bottle or something similar.

Worse thing happened after having so many sessions booked with our female therapist one day I didn't felt so well & I decided to cancel one treatment with a 27 hours notice in advance.
The Day after we have been informed that the therapist is charging us 43 Euros as cancelation charge.
I got nuts & mentioned that is not legal due this is nowhere mentioned, as well with such prior notice, also we where her best customers in the house & I informed the reception that
I will inform my lawyer if this is not gone change. The therapist mentioned I should have informed her in regards to the cancelation but I have booked everything over the hotel & not through her.

She could have easily manage to change one of her later treatments & she has done the same to us earlier while asking us to come earlier in, as we was actually plant too.

However the cancelation charge was not on my final bill.


Summary:

At the end we tried to enjoy a few days without big stress & this worked out also for us.
The " Baehrenmuehle" is expensive overall, in accommodation & Food & Beverage but nothing tops the SPA which is not comparable with any other we have experienced.

If you dont bother about money & a few other details you will enjoy your time a lot there specially in the beautiful surroundings of farmer fields & forests.

For us personally the story with the complain about our dogs & the story that the SPA therapist felt with us she can make some extra cash will make
us surely not returning to the "Baehrenmuhle" at all.

Room Tip: Dont take a room which was like ours far away from breakfast buffet & you have to drive in the m...
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandhausBaerenmuehle, Manager at Landhaus Baerenmuehle, responded to this review, January 22, 2014
Hallo Sven,

im Namen des gesamten Teams der Bärenmühle möchten wir Ihnen herzlich für die umfangreiche und ausführliche Rückmeldung, Bewertung bedanken. Es freut uns zu lesen, dass Sie mit dem Reservierungsablauf vollends zufrieden waren, das Lob leiten wir entsprechend weiter. Danke für den Hinweis, dass eine Entfernungsangabe von Ihrer gebuchten Unterkunft zum Haupthaus fehlte. Auch der Kritik zur Küchenausstattung gehen wir gerne nach. Dass sich ein Hotelgast über Ihre Hunde beschwert hat, ist bedauerlich – leider haben wir hier nicht immer Einfluss drauf.
Ihre umfangreichen Äußerungen zur Servicefreundlichkeit und Speisen-/Getränkeauswahl reichen wir an die entsprechend verantwortlichen Abteilungsleiter weiter, damit diese dort in vollem Umfang besprochen werden können. Gleiches gilt für Ihre Anmerkungen zum „Spa-Bereich“.
Wir werden alles daran setzen, die einzelnen Kritikpunkte zu analysieren, wenn möglich zu beheben, damit Sie gerne zu einem späteren Zeitpunkt wieder Gast bei uns sein möchten.

Liebe Grüße aus dem Lengelbachtal
***
Hello Sven, on behalf of all the team of the Bärenmühle we would like to thank you for your extensive and detailed feedback. We are happy to read that the reservation process turned out to be completely satisfactory. We appreciate the hint though, that the distance between your accommodation and the main building had not been included in the description. We will also consider your criticism about the provisions in the kitchen. Of course we are sorry, that another guest complained about your dogs. Unfortunately there is not much we can do about this.
Your extensive remarks about the friendliness of our service staff and the choice of food and drink will be forwarded directly to the department managers. Same will happen with your comment about the spa area.
Please be assured that we will carefully analyse every single point of your criticism. If possible, we will make things better so that at a later time we will be able to welcome you again.

Kind regards from the Lengelbachvalley
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27 reviews from our community

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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 10, 2012

Surrounded by stunning countryside this was the perfect retreat for us to relax and unwind. The staff were extremely friendly, the room was spacious and stylish with a large bathroom. The food was delicious. We took our dog who was also made to feel very welcome.

We enjoyed the privacy of the sauna and walks in the local area.

We left rested, well nourished and with plans to return.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandhausBaerenmuehle, Manager at Landhaus Baerenmuehle, responded to this review, January 22, 2014
Google Translation
Guten Tag CHolbeck,

für Ihre lobenden Worte bedanken wir uns sehr. Wenn unsere Gäste rundum zufrieden sind, sind wir es auch. Sicher hatte auch Ihr Hund viel Spaß und konnte auf den umliegenden Wiesen herumtollen. Wir hoffen, dass Sie mit guten Gedanken und schönen Eindrücken nach Hause gefahren sind, und würden uns sehr freuen, Sie wieder einmal in unserem Landhaus begrüßen zu dürfen.

Herzliche Grüße, Ihre Bärenmüllerinnen und das Team der Bärenmühle.
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Frankfurt, Germany
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2012

We found the Baerenmuehle by chance, looking for a place to go that's no more than 2 hours by car from Frankfurt. We wanted a place that was in a quiet area, had a sauna and didn't look like everyone who went there was twice our age (we're a couple in our thirties). We were very happy with what we got at the Baerenmuehle. The area is very quiet, in the middle of nowhere surrounded by woods. Service was very friendly, and check-in was stress-free. We had a cute little room on the top floor, with a slanted ceiling. It was clearn, uncluttered, with some tasteful antique furniture and a nice, modern, clean bathroom. Tiny little TV, but that's not why you go to a place like this, right? The food was very good, all regional ingredients cooked by the hotel's super-nice Dutch chef. Imaginative, local, seasonal and flavorful. We had called ahead to ask whether I could have cheese for dessert instead of sweet things, which was no problem at all. On day 2 I had a foot massage, and then we went to the sauna, which you have to reserve. That's some added planning, but that also means that you get two hours private-time in there rather than sharing with a bunch of strangers. And on the last day, we drove up to the Kellerwald, a national park right around the corner, for a nice Sunday afternoon hike. We will definitely return to the Baerenmuehle and recommend it to our friends. I have not been that relaxed in months.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LandhausBaerenmuehle, Manager at Landhaus Baerenmuehle, responded to this review, January 22, 2014
Liebe off2islands,

vielen Dank für Ihre Bewertung. Es freut uns sehr zu lesen, dass die Bärenmühle Ihre Erwartungen erfüllt hat und Sie vom Charme des Hauses überzeugt wurden. All Ihr Lob geben wir gerne an unser Team weiter – unseren Küchenchef wird es anspornen, an seiner Kochideologie festzuhalten. Schön, dass die Individualität und Exklusivität unserer Sauna nach Ihrem Geschmack war.

Kommen Sie uns gerne wieder besuchen.
Ihre Bärenmüllerinnen und das Team der Bärenmühle

***

Dear off2islands,

thank you for your review. We are happy to read that the Bärenmühle has fulfilled all your expectations and that the charms of our house have fully convinced you. We will forward your praise to our head chef. It will inspire him to hold on to his very own idea of good food and good cooking. We also appreciate the fact, that you enjoyed the individual and exclusive character of our sauna.
Please come to stay with us again.

Yours sincerely, the Bärenmüllerinnen and the all team of the Bärenmühle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Landhaus Baerenmuehle

Address: Baerenmuehle | 35110 Ellershausen, 35110 Frankenau, Hesse, Germany
Location: Germany > Hesse > Frankenau
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Frankenau
Price Range (Based on Average Rates): $$
Number of rooms: 15
Reservation Options:
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