SERVICE: Staff is dedicated and competent, the only problem I saw was that for a lot of people who do not speak french or spanish (or arabic), communication can be a bit tough. Management should focus on teaching some basic english to the staff, so that anglo-saxonic and eastern europe customers can communicate with them. But the staff is really good nonetheless, just that communication problem that for some people, especially older customers can be a bit annoying.
The entertainment crew does a wonderful job during the whole day and night, with lots of games for kids and grown ups to participate during the day (and even some basic arabic classes) in the pool area, and funny shows at night. Attend them, you won't regret, 'cause those guys are hilarious!
VALUE: Excellent value. I couldn't find a place that offered this kind of value for money elsewhere. We paid an average of 89€ per night per person, including the flight. For an all inclusive? That's just excellent. Snob customers may say that you don't get scotch whisky, but come on, at least where we booked our trip we were warned that the AI only included national drinks, and yes, they do have vodka, rum, gin, and even whisky, etc. (from morocco yes, but the drinks were actually quite good), and the cocktails are just great.
SLEEP QUALITY: At least in the room we stayed, noise was never a problem, except when a crying children was passing right outside the door :) Beds are really awesome, huge, comfortable, and with good linen, pillows and that kind of stuff. With rooms facing the pool where theres is animation (starting at around 10:30/11:00 am), noise might be a problem, but we heard nobody complaining.
CLEANLINESS: Ok, the hotel is really clean, and the staff is always cleaning this and that. My only problem is that I don't know what kind of cleaning product they use on the floor, but sometimes it was a bit slippery (amazingly, the cleaner, i.e. the earlier in the morning, the slipperier it was). They clean it, they clean it a lot, but if that's a problem of cleaning product or the tiles...well, it's a minor problem they should solve.
LOCATION: It's a really calm place, so if you want a place to go partying every night, just go to Ibiza. The city of Saidia is a typical coastal mediterranean village, not much so see, and Oujda, the region's capital, is a picturesque place, good for some souvenir shopping a the occasional photo trip. A bonus is that salesman here are not annoying, they let you walk calmly through the streets without bugging you to see this and that.
The beach is just amazing, it is hugely long (coastline), with fine sand (not flying sand :)), and the water temperature is pleasant. Brace yourselves for 35+ degrees celsius!
My only problem with the marina (with its water skiing and water thingy stuff) was that, here, in the amazing mediterranean, there isn't a single diving centre. Really sad about that, makes me want to emigrate to saidia and open my own! It's the mediterranean folks, with a couple of islands a few miles from there!
ROOMS: As I've said before, beds were excellent. The rooms are really big, with a big bathroom with separated bath tub and shower cabin, huge mirrors for the ladies, a free-to-use safe deposit box, a nice balcony with chairs, a little table, and a clothe hanger, and you even get a sofa, a desk and what was probably a 32" led tv with about 30 channels, 10 of them european, and some good movie channels.
SPA: didn't try it, as it wasn't included. Yeah, I'm a bit cheap :D
BREAKFAST: I'll talk about food in general here, and it's gonna be long 'cause either half of the people commenting here were in zombie mode during their vacations or the hotel changed a lot in a couple of weeks.
Breakfast: Buffet (7:00 to 10:30) typical breakfast buffet, you get the traditional eggs, sausage, toasts, a nice variety of cheeses and jellies, 5 or 6 different yoghurts, pancakes, omelettes, some typical pastries, milk, coffe, juices, well, you name it, and I was actually pleased with it. If you're a late sleeper, the pool bars also offered some sandwiches, fruit and toasts starting at after 10:30.
Lunch: Buffet (13:00 to 15:00) well, all I can say is that is was very very good, lots of stuff, including all you need to prepare amazing salads, and you always had a selection of fish and meat (and pizza!). Lot's of fruit (not much variety, about 6 or 7 kinds), ice cream and cakes. You could also have lunch in the pool bars, where you could get pizzas, hamburgers, salads, and the always preset fruit!
During the day (till 6pm) the pool bars were always open (except right after the lunch, when they closed for cleaning), with sandwiches, a few cakes, fruit, bread, butter, cheese, well, that kind of stuff.
Dinner: Buffet(19:00 to 22:30) had much the same it had at lunch, plus some specialities and a menu for kids. The real deal was in the blue pool bar, where you could eat some amazing grilled fish (only fish in this bar at dinner), or the two à la carte thematic restaurants (booking needed at same day morning, from 9 to 11 am). The moroccan restaurant was really good, we had an amazing beef and couscous tagine. We never tried the mediterranean restaurant, but we saw the menu, and it was yummy, with lasagna, grilled lobster (!) and some other stuff. (yep, all inclusive :))
All in all was a great stay, you could have cocktails from 10am(starting at the lobby bar) to 5am (at the sports bar, which becomes a kind of dance club after 11pm). After midnight you can also eat at the sports bar, as they serve burgers there. So, you can't only eat from 22:30 to 00:00 and some cleaning intervals in the pool bars(but you can always drink!!)
As I said previously, we had an amazing experience. So I find it strange to see so much mixed reviews...anyway, we saw people complaining that the waiters didn't understand them. Apart from the english problem I mentioned previously( that definitely requires some attention), we saw people trying to talk to the staff in czech, german, dutch, portuguese...you name it. Just an advice, don't expect any hotel in the world to have staff speaking those languages, unless you're actually in the countries. And oh, being polite always helps, and please do not nitpick to much. We can't forget that us, for example, paid the same nightly fee we would pay for a room with only breakfast in any given 4* hotel in London, Paris, or Lisbon...
Fact: you get what you pay for, and you must always remember that. Not happy? Go to the caribe, and then come here complain about the same ;)
maybe ask for a room not facing the animation pool.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.