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“great place, bad service” 4 of 5 stars
Review of Infinity Bay Spa and Beach Resort

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Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
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Ranked #3 of 12 Hotels in West Bay
Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“great place, bad service”
4 of 5 stars Reviewed July 19, 2010

The hotel is pretty nice, the rooms are new, with a kitchen, nice, dining room and living room. Food was great but service AWFUL!! People in general are not nice and everything takes time, from the waiters to the front desk.
The hotel is on the nicest beach of the island, there is reef just in front of the hotel,so you can scuba or snorkel.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, July 21, 2010
Hello –
I’m quite sorry that you were not satisfied with the service at Infinity Bay Resort. We work hard to please each and every guest and unfortunately we fell short of your expectations. I would be happy to discuss your experience with you to see how we can do better for your next trip!

Thank you from Sunny Roatan!

Rick Kolinsky
General Manager
Infinity Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,095 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
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English first
Miami, FL
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 12, 2010

This has been our second stay at this resort. I have been fortunate to rent from current owners who really work closely with you to ensure a great experience. I would never change this, although I am sure there are some benefits with renting directky from the resort staff.

As for my stay it was excellent. The Iinfinity Bay staff have really polished up since my last visit and are much more responsive to your needs. They are currently under new management, his name is Rick and he is really working hard to develop a stronger impression. The staff keeps the grounds pristine and although slow to develop the construction has come along. They now have an actual reception desk instead of a ground floor condo that they used to use before.

The food is excellent at the resort. I did travel a few times into West Bay and tried a few location to include the Argentinian Grill (Awsesome) as well as the new Mexican Restaurant Cannibal, which was very good (Fish Tacos) and reasonably priced. The beach outside of the resort stands strong and is STILL one of the most beautiful beaches I have ever visited. This is coming from a Miami native, that has plenty of experience with beaches throughout Florida and the Carribbean. The diving at Bananarama is still awesome and I will once more submit a great review for them and their service.

You will not go wrong with your stay at IB. They have every conceivable convenience that a family could need during a beach vacation away from home. Their filtered water is truly better than the bottled water offered throughout the Island. Ask for yourself and you will be educated on what a green and forward thinking resort this is. This is the BEST resort on the BEST part of the beach on this beautiful island.

Thank you everyone at IB and look forward to my next stay. Saludos!!

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2010

My partner and I were at Infinity Bay for the first 2 weeks of January 2010. The beach was best we've ever stayed at: the snorkeling was beyond fantastic and steps from our room. The amenities in the suite were great - we particularly liked having the use of a washer and dryer. And as if the location was not perfect enough, the staff was 10 out of 10: professional, relaxed and always courteous. In particular, one day I got a rather nasty jelly sting (I was the only unlucky one in the whole resort) and the manager of guest services took me personally in her car to the local clinic to get it looked at. Thanks Lyndel!! Amazing. We'll be back for sure.

Stayed January 2010, traveled as a couple
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Clearwater, Florida
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 13, 2010

First of all, there is no better location on Roatan that West Bay Beach, and Infinity Bay is in the best stretch of that beach. Our two bedroom unit was perfect for my wife and me and two 19 year old girls. We could eat in, stock the refrigerator or enjoy the food in the restaurant which we found to be very good. The pool is huge and beautiful, provided all of the ladies with all the sunbathing they wanted and the swim up bar took care of the rest of their needs. Carlos was a great bartender and deserves special recognition for his attention to guests. We felt safe, any thing we needed was available, the staff extremely helpful in arranging a car rental for a couple of days, and unlike a couple of other reviewers, we were totally unaware of any construction noise or anything related to building. Our prices were exactly as presented when we made our reservation three or four months in advance. I don't think that there is a better choice for a hotel if you are looking for something a little upscale and providing the amenities that make a vacation enjoyable. Finally, diving is available from a number of firms, but I DEFINITELY recommend Ocean Connections, just next door. One note . . the spa in the name is not accurate. There is not one, but we understand that an arrangement has been made with Celeste's to provide spa services beginning next month.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Fl
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2010

Lovely room and very spacious too. Mirrored their website for everything they offered. Terrfic beach, very clean, and close to the reef.

Room was a 1 bedroom premium, beach front------great location close to the pool, bar, restaurant, and wonderful beach views.

Pool was nice, clean, and not very crowded in May. Apparently, May is part of the slow season and it was nice to not have a crowded hotel. Service at the bar/restaurant was timely, food was good, and service was above average. Plus, the staff was very friendly.

Hotel Security: They were always around on the beach, by the pool, and at the entrance to keep venders off site, and keep only the paying hotel guests on the properly. Many nights my girlfriend and I would hang out in the pool or on the beach late at night and it was nice that someone was always on duty. They never said much but it was nice to know someone was around.

Great location for the hotel, it was not stuck in the crowded West Bay area and a nice water taxi could take you to West Bay for restuarants and shopping for a few bucks per person.

My girlfriend and I visited other hotel in the area and for our needs, this was the best choice.

Eric

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2010

Travelled with my wife and another couple, stayed for (1) one week at the infinity Bay on a beach front 2 bed condo and had a great time. The rooms are really nice, the view is great, the pools is awesome and the restaurant "La Palapa" has good food, priced reasonable. (Tip: try the coconut shrimp and if you charge stuff to your room from the bar, check the number of drinks on your bill).
The hotel is nice and quiet, but they have a party on sunday afternoon.
You must go to "the beach club San Simon" we had great food and best of all the best service in the Island. (Tip: thy the Monkey lala's they have the best in the island)

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2010

My daughter and I just returned from our stay at the Infinity Bay Resort, Roatan and had a wonderful time. The resort is located by one of the most beautiful beaches I have ever seen! Before we left Houston we called the resort and provided them with our flight information. When we arrived in Roatan, the resort had someone waiting for us to take us to the hotel. Check-in was a breeze.Our luggage was taken directly to our rooms. We were assigned a bedroom condo (with nice terrace) on the first floor overlooking their gardens. The facilities are well maintained. Beautiful infinity pool, swim-up bar. Great food, friendly staff. Their beach area is kept spotless and there were plenty of beach lounge chairs for the guests. Water taxi to take you to West end right next to our hotel.

  • Stayed April 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Infinity Bay Spa and Beach Resort

Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in West Bay
#2 On the Beach Hotel in West Bay
#2 Romantic Hotel in West Bay
#2 Family Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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Also Known As:
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras

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