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“Great Hotel” 4 of 5 stars
Review of Infinity Bay Spa and Beach Resort

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Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
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BREAKFAST BUFFET INCLUDED
Ranked #2 of 11 hotels in West Bay
1 review
3 helpful votes 3 helpful votes
“Great Hotel”
4 of 5 stars Reviewed October 14, 2013

Stayed in this wonderful resort and everything was perfectly taken care. Since the check in on the lobby through dining in the restaurants. The only cons we encountered is entertainment, they only have a band playing on some nights. It would be better to have more entertainment on this resort.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 30, 2013
Dear Horacio C,

Perfection is our goal 24 hours a day and we are quite satisfied that our hard working staff was able to meet your expectations. Currently we have live entertainment on Friday nights and Sunday afternoons. As the season picks up we will being more to the schedule.

Thank you very much!

Best,
Rick K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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964 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
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KY
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 13, 2013

The wife and I stayed in a 1 bedroom unit. The unit definitely had high-end interiors and was very tastefully decorated. No complaints, everything worked fine- from the kitchen applicances to the hot water to the high speed Internet (the Internet was trully high speed, which is something unusal at resorts in Latin America). I liked the firm bed, which did wonders for my back.

Everything at the resort was within walking distance (lobby, breakfast area, pool, bar, beach).
The grounds are all very well maintained and clean. They had a very pleasant band playing Sunday afternoon. I wonder why they don't do that more often?

Service is good. The girls at the front desk are very friendly and accomodating. The staff at the bar and pool area provided prompt and friendly service. We enjoyed the breakfast area- it has almost everything you need, even a cooking station. The servers there really hussle to make it happen.

My wife called the front desk several times for wake up calls, towels, room cleaning, etc. The only request that we had issues with was the floor - it was noticeably dusty/sandy when we got there, and it tooks several tries to get them to mop it.

Roatan is, in my opinion, one of the better locations in the Caribbean. West Bay beach is beautfiul, and the island has been developed just enough that you will find your typical touristy activities. Or, if your prefer, you can venture to the east half of the island to see what the real island is like.

I am not sure you get your money's worth when staying here, as their rates (and Roatan in general) do not compete well with other parts of the Caribeean, especially the all-inclusives in Dominican Republic and Riviera Maya. And it gets worse when you throw in the high cost of flying into Roatan. But, it is a nice change of pace from those other worn-out locations....

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 30, 2013
Dear delaceiba,

Its always a great honor to have a nice review from a senior contributor. The Infinity Bay team is thrilled that you enjoyed your accommodations, services and other offerings. Appreciate all your feedback and your comments were discussed at our most recent housekeeping meeting.

Your feedback is very important to us!

We hope you return to Roatan to enjoy the islands unique hospitality.

Regards,
Rick K
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Ajijic, Mexico
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 10, 2013

Stayed for 4 nights at this property in one-bedroom unit in bldg. 13. Unit very nicely furnished and comfortable. Pool outstanding. Snorkeling outstanding. Pool Bar was nice, friendly, and reasonably priced considering the location in West Bay. Food was okay. There is a water taxi at the dock to West End for $3/person to go to West End, where Sundowners bar and grill has tasty food and is a great atmosphere on the beach. We were here with a 6 and 8 year old and they loved it!!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 30, 2013
Dear mexicoajijic

The entire staff is thrilled that you found the time out of your busy schedules to write such a nice review. Its wonderful that your entire family had a great time and enjoyed the resort and our services!

Thank again and we hope to see you back!

Rick K
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Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

Having traveled to different beautiful destinations around the world I can without a doubt say that infinity bay sets the mark. Our accommodations were huge, modern and luxurious. The beach was pristine and the staff friendly and approachable. Sofia organized all of our activities for the week and was easy to reach and accommodating at any time. Edwin our bartender had our drinks ready before we even headed to the pool area which had a swim up bar. This beach and hotel rival and exceed even 5 star resorts in Oahu Hawaii! Thank you infinity bay for Making our stay memorable and truly world class!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 30, 2013
Dear domshula

Thank you very much for taking to the time to share your experience. It was truly an honor to have you and new bride here on your honeymoon. We are very pleased that we exceeded your experience in Hawaii and we all hope you get a chance to return on one of your anniversaries.

Thanks again and congratulations!

Rick K
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San Diego, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2013

We love this place!

The amazing General Manager Rick that runs Infinity Bay has put his heart and soul in every inch of this incredible space. The detail, the care, the love is felt as soon arrive. The Infinity pool and crystal blue Sea awakes your body and reminds you, you are alive. And the villa view of boundless ocean while enjoying fresh gourmet quality food (kudos to the Chef we don't know her name) and juices is as if you landed in Heaven.
If you are looking for a place were you can recharge, Dive, practice yoga, get healthy,and enjoy the pure vida then we highly recommend this resort.
Seriously, the grounds and villas are far more beautiful than the photos online depict. We stayed in both an ocean front for my husband and myself and garden/pool view villa for our children . Both were fantastic and had everything one would need. Fully equipped kitchen in both, filtered water, air conditioning etc and everything is clean and in working-order. The rooms are far more luxurious then I expected, complimented by either the ocean view or pool/gardens. . Last but certainly not least, the food! My only advice is to try as much as you can! But I was there a long time so if you don't have time for that I highly recommend the Sushi, as well as the Infinity Burger. Overall, a 10/10 stay with no complaints whatsoever. The General Manager Rick, is always present and always of service. Rick and his well trained staff...Avi and Marco and others to many to name are true Gems and are the heart and soul of Infinity Bay and you can really tell they know what they are doing. A huge thank you to Infinity Bay, for taking such good care of my family and for creating this haven of tranquility. I urge anyone considering to stay here to not think twice about it.

Room Tip: Ocean view was phenominal!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 9, 2013
Dear Shear Bliss,

On behalf of the entire staff and our chef Indra we are incredibly grateful for your glowing review!
Our goal is not only meet but exceed all of our guests expectations and we are thrilled that we accomplished that with your visit in August. It sounds like your family have taken home some wonderful memories and we hope there many more to come.
The staff remembers your teenagers learning to dive and how amazed they were by what they discovered.

See you soon!
Rick K
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Bethesda, Maryland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 8, 2013

Just returned from a girls week in Roatan, myself and 5 friends stayed at Infinity Bay. We loved the island, and Infinity Bay seems like the best accommodation option in the area - we are glad we stayed there. The island is very laid back, it is one of the most relaxing vacations I have ever been on. My friends tried scuba diving with the hotel and enjoyed the experience. We also chartered a boat and got to explore some of the other neighboring islands. It was an amazing day!

The beach at IB is one of the most beautiful I have seen in my travels, crystal clear water - always flat and warm. You can do all of the normal activities on the beach - snorkel, SUP, banana boat etc... We tried SUP one day and had a blast! The locals on the beach do constantly haggle you and its a bit of a drag. You cannot take a walk without being followed by a sales person. My suggestion is to be stern if you are not interested. We also rented rafts for the week which made the pool/ocean that much more enjoyable. On the beach ask around for Captain Brooks -- he will rent you his personal rafts for $20/week. Only in Roatan!! We had massages on the beach with Shelia... $30 for an hour, you cannot beat it. Don't expect a spa like atmosphere and you wont be disappointed.

We had a 2 bedroom unit which was just as advertised - clean, modern etc... I loved the huge balcony off the front of the unit with a pool view - great way to relax in the morning and afternoon. Never used the kitchen, but it was nice to have a fridge with filtered water. We heard a lot about the bugs prior to arrival (everyone took malaria pills as a precaution) - we did not have any big issues.... use the bug spray and expect a few bites here and there.

The location of IB cannot be beat - tons of restaurants in the area and a great water taxi to West End for more options. IB has a water taxi that is nice, clean and fast. There are locals that also run water taxis, we preferred the IB option (same price) but it does not run at all times so we took the local option a few times as well. I suggest making sure they have a lights if its night.

The food on the island ranges from not great (barking monkey) to wonderful (Argentinian Grill). I did not like the buffet at the hotel (my friends did, its a preference thing) and had breakfast each day at the Java Café and Wine Bar - great coffee and relaxing clean atmosphere. The Wi-Fi at the hotel did not work most of the time so it was nice to log in each morning to check in with family and work.


All in all we loved the island and had a great experience.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 9, 2013
Dear Jmitch77

Thank you very much for your very kind and detailed review!

We are so happy that you loved Infinity and our beautiful island of Roatan....it is truly paradise. Appreciate your feedback on the internet and we reviewing it to make the needed improvements. Relaxation and adventure is our key objectives and it sounds like the mission was accomplished.

Hope to see you back for another girls get-a-away!

Rick K
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Toronto, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 5, 2013

Great staff, great food, great beach... great drinks!

We travel as much as possible,,, and go to central america mostly because of the scenery and friendly people... Infinity Bay is probably the best in all of Central America!

Anyone that posts a bad review just ignore it becasue there is absolutely nothing wrong with this resort... and having a live coral reef just minutes from the beach... a snorkelers dream!

We will be focusing on the fishing this year.. ive never caught a marlin but apparently they are in there so looking forward to it.

Thanks again to staff and management for making our last trip so enjoyable... we are returning Dec 16-23rd (already booked) and are brining quite a few friends with us this time... we are staying in the basic room (budget limits us to it) but honestly they are nice rooms for your lowest standard room available...


Libre, Soberana e Independiente!!!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 9, 2013
Dear Shane,

We greatly appreciate you taking the time to write a review and share your experiences at Infinity Bay. Our hard working staff was very gratified to see such a nice review from our Canadian friends.

When you come back for your pre-christmas excursion please see me personally so we work on that marlin for you!

Take care and see you soon!

Rick K
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Additional Information about Infinity Bay Spa and Beach Resort

Also Known As:
Infinity Bay Spa And Beach Hotel
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras
Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in West Bay
#1 On the Beach Hotel in West Bay
#2 Family Hotel in West Bay
#6 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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