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“Great spot... returning this December!” 5 of 5 stars
Review of Infinity Bay Spa and Beach Resort

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Infinity Bay Spa and Beach Resort
3.5 of 5 Resort   |   West Bay Beach | Island of Roatan, West Bay, Honduras   |  
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Ranked #2 of 11 hotels in West Bay
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
“Great spot... returning this December!”
5 of 5 stars Reviewed October 5, 2013

Great staff, great food, great beach... great drinks!

We travel as much as possible,,, and go to central america mostly because of the scenery and friendly people... Infinity Bay is probably the best in all of Central America!

Anyone that posts a bad review just ignore it becasue there is absolutely nothing wrong with this resort... and having a live coral reef just minutes from the beach... a snorkelers dream!

We will be focusing on the fishing this year.. ive never caught a marlin but apparently they are in there so looking forward to it.

Thanks again to staff and management for making our last trip so enjoyable... we are returning Dec 16-23rd (already booked) and are brining quite a few friends with us this time... we are staying in the basic room (budget limits us to it) but honestly they are nice rooms for your lowest standard room available...


Libre, Soberana e Independiente!!!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 9, 2013
Dear Shane,

We greatly appreciate you taking the time to write a review and share your experiences at Infinity Bay. Our hard working staff was very gratified to see such a nice review from our Canadian friends.

When you come back for your pre-christmas excursion please see me personally so we work on that marlin for you!

Take care and see you soon!

Rick K
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Calgary AB Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 2, 2013 via mobile

We stayed at Infinity Bay for a week, renting through VRBO. Condo was nice and the facility well appointed.

They arranged pickup at the airport, shuttled us to the hotel and ported our bags to our room. Communication and service to this point was excellent. They had everything ready to go and were expedient about the check in process.

The facility is approx 5 yrs. old and is in good shape. There were a few housekeeping items on the property that could be attended to... ie. fountains not working, window screens hanging off window etc... but the property was nice, well taken care of and had a beautiful, clean pool.

Front desk service left a very unpleasant taste in our mouths based on the rip off taxi service they provided to the West End for a dinner reservation. There are 3 options available - water taxi, taxi from West Bay Mall or taxi from the resort... The resort charged us $30US return for 2 people without offering alternatives. We found out a day later the water taxi is $12 return and a cab is $16 return (a little negotiation required). We were frankly pissed off and did not book any future activities with the hotel. We provided feedback to the activities coordinator and hotel manager.

Other than that, the stay was pleasant. Bar was good - average prices for drinks, food decent again with average prices. Rooms are cleaned every 3 days.

We will be back, just more savvy the second time around.

Would have given 4 as a rating if not for the screwing on the taxi ride.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 4, 2013
Dear Cycling junkie,

We are greatly appreciative that you have taken the time to share your experiences on TripAdvisor. Your comments and suggestions are very important to the entire staff.

We are grateful that the transportation, check-in, pool and the exterior seemed to exceed your expectations. We did take an immediate tour of the property after reading your review and found one screen that needed repair. As far the fountains go....we don't have any. But we do have a few waterfalls in the pool and they are scheduled to be shut down on a regular basis to save on electric which is incredibly expensive in Roatan - 46 cents per KWH so conservation is very important.

If you book directly through the resort you will receive daily housekeeping services with a full breakfast buffet included.

Please accept our apologies for the issue you experienced with the taxi. The service you used from the resort was not one of recommended providers that we use and we have posted fares - which is about 15.00 to the West- End. There must have been a logistic glitch which we are looking into. In the meanwhile I have sent you two emails offering a refund for your taxi fare....look forward to hearing back. Your overall experience is our upmost concern!

Looking forward to having you back in the near future!
Thanks again!
Rick K
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Voorhees, New Jersey, United States
1 review
5 of 5 stars Reviewed September 24, 2013

I cannot say enough good things about Infinity Bay Resort. We had never heard of Roatan before this trip and now we can't imagine vacationing anywhere else. The staff became our friends, the food was so delicious that we had at least one meal a day at the sports bar outside and the landscape was truly paradise. The beach, located directly in front of the outdoor bar, offered several activities at great prices! We felt so spoiled that we are almost afraid to book a trip to anywhere else. The bar has officially been set very high due to Infinity Bay Resort in Roatan, Honduras.

Room Tip: Choose any room at Infinity Bay, you will not be disappointed! We've seen them all because we to...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, October 9, 2013
Dear Brian,

We cannot tell you what an extreme pleasure it was to have you and your wife at Infinity. You are new friends from Jersey and we all feel closely connected to you. We are very happy that you enjoyed all that we have to offer. I understand you are planning a repeat performance in the near future.....we are patiently waiting your return.

Take care!
Rick K
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Montgomery, Texas
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed September 23, 2013

Had the ultimate pleasure of touring and spending the day at this amazing Resort facility on Roatan. This is the place you want to stay! The property is meticulously landscaped and maintained. The Staff are all very friendly and helpful and the food was to die for! Special thanks to Steve (bartender)...You are awesome! Capt. Alex (such a pleasure to have met you and Tropical Sheila), but Special Luvz to Tommy & Vernon...couldn't have asked for better hospitality! It is a beautiful Resort....first class all the way indeed, however, still has that quaint "non-commercialized" feel to this tropical gem. Will return again no doubt...You should so go!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 24, 2013
Dear Cozmy,
Thank you so very much for your glowing review. It really means a lot to our hard working team. I just showed Steve your comments and you made his day!
We all look forward to your return to start a new tradition!

Regards
Rick K
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Boston, Massachusetts
Top Contributor
147 reviews 147 reviews
28 hotel reviews
Reviews in 63 cities Reviews in 63 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 22, 2013

Our first time there. We went for scuba diving and had the dive package that is 10 boat dives..
We liked. We had been diving in Cayman and Belize and found the dive there as good as other locations.
The package was with the Infinity divers and Sara the dive master as great!
We had no complain with the hotel, but DONT GO ON around sept 14.. Its the independency week holiday and on Saturday 14 the hotel was full.. Lots of adolescents and cigar smokers all over... Parties and noise everywhere..
And here my hotel complaint. I had more than US$ 100 in my account that was beers and other stuff at the La Palapa pool bar that we did not consume.

They deducted from my account.. But I had to check every day for the "extras" on my account..

Looks like kids drink beer and just drop on the room they see from the pool.. The hotel should have a process to verify if the person that sign the check is really on the room they say.. Not happy with this situation!

But everything else was great.
We had 2 days with garbage on the beach due storms on mainland.. But this is not a hotel fault!

We will return but away from holiday week..

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear booregi,

Thank you very much for taking the time to write a review on Infinity....we greatly appreciate your feedback.

You are correct about the week of September 14 as its Honduran independence and the annual marlin fishing tournament. Its very busy on the island along with a carnival and fireworks. If your looking for a laid back and quite week this is not one of them.

Other than that we are very glad that you enjoyed your experiences here and hope you choose to come back during another period.

Regards
Rick K
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2013

We had a excellent experience while at Infinity Bay. Initially had a problem with TV in our room, and Rick, The Property Manager, moved us to another room! Everyone was wonderful! The Bar staff was amazing! The Dive Shop folks provided an excellent service with each dive! Beautiful beach and great snorkeling! WE WILL BE BACK! Thanks Rick!

Doc

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear Doc,
The entire staff is deeply thankful that you had a wonderful time at Infinity Bay. It was a pleasure to have hosted you and we all look forward to your return!

Regards,
Rick K
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Orlando, Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 19, 2013

My family and I traveled to Roatan the end of August and stood in a 2 bedroom. The apt was very clean and comfortable for our family. The food in the beach restaurant was exceptional but best of all was the service. I have to give a high five to one of the waiters "Jaime" for his outstanding service to my family and I. He was courteous, and attended to our demanding needs with a great smile on his face :-). He would also go out of his way to direct us or answer any questions we had regarding the resort or about our vacation needs. I have to say meeting some of the other waiters this one provided exceptional service...thanks you Jaime...

Things to do....the great plus about this resort is the reefs are a swim away from the resort....don't have to swim far to snorkel and see the beautiful reefs and cool fishes..as a matter a fact you can see some cool fishes swim near you while in the beach. The waters were crystal clear and calm. Many activities to do at the beach, you can walk freely on the beach to other restaurants where you can also find great food. I felt very safe walking in the beach even at night, they're hotel guards all over the beach that keep a lookout not only to the resorts but also to anyone walking..everyone very friendly.

I would definately recommend this hotel to everyone. Only downside would be the waiting if you arrive very early like we did. But that is not uncommon with all resorts including ones in the U.S.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, September 23, 2013
Dear gigi

We are thrilled that you had one of the best vacations ever...this is what we all work so hard - mission accomplished!
Jamie was stoked that you mentioned his services and you really made his day.

Infinity does have the best location on the island for snorkeling or just chilling out on the beach.

Thank again and we hope to see you back next year!
Regards
Rick K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Infinity Bay Spa and Beach Resort

Address: West Bay Beach | Island of Roatan, West Bay, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in West Bay
#1 On the Beach Hotel in West Bay
#2 Family Hotel in West Bay
#2 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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Also Known As:
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras

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